Outside Claims Adjuster

ROSE CHISHOLM

Mobil: 425-***-****

Email: *****************@*****.***

www.linkedin.com/pub/rose-hisholm/61/b7/58

PROFESSIONAL EXPERIENCE

PREMERA BLUE CROSS 7001 220th SW Mountlake Terrace, WA June 2015 to September 2015 BUSINESS CONTINUITY PLANNING INTERN

Ensure department processes capable of supporting company’s 24/7 performance capability.

Integrate department BIA and Continuity Plans into Corporate Crisis Management Software.

Update Business Continuity Program Policy, rewrite Continuity Program Life Cycle Standards. 5 POINT ENTERPRISES 1050 Chinoe Rd Lexington, KY December 2014 – April 2015 STRATEGIC ACCOUNT MANAGER:

Identified corporate client pain points and technology goals to exactly meet client’s specific needs.

Added long-term value with IT vendor certification programs (Microsoft, Oracle, etc.).

Sold IT annual training (network, developers, unified communications) to corporate, government, EDU.

MICROSOFT SPECIALTY STORES One Campus Parkway Redmond, WA June 2013 – December 2014 BUSINESS PRODUCT ADVISOR:

Consultative selling Microsoft devices, services with add-ons (private, corporate, government). DATASPHERE TECHNOLOGY 15395 SE 30th Pl Ste300 Bellevue, WA 98007 February2013 – March2014 SR ACCOUNT EXECUTIVE:

Top business client acquisition and product expansion metrics through best user experience. CASCADE PRODUCTION 2615 FC–Carnation Rd SE Fall City, WA 98024 January2002 – February2013 OPERATIONS MANAGER / PRINCIPLE

Achieved TOP 50 largest floral companies nationwide for FTD (out of 14,000).

Grew operations into high-production fulfillment-and-distribution center averaging 40 employees (with seasonal peaks to 70) while maintaining quality and high service standards.

Responsible for all budgetary, people development, and operations objectives for fulfillment and local area delivery.

Applied Lean tools, supply chain efficiencies, financial analysis, sales metrics and trend analysis for best return on investment.

Coached, mentored management team to ensure performance objectives were met.

Managed full HR lifecycle, including interviewing, hiring, performance management, promotions and terminations.

BPS, INC. Seattle, WA January 1987 to May 2015

COMMERCIAL REAL ESTATE DEVELOPMENT / INVESTOR

Evaluated commercial property ROIs for acquisition and development.

Generated financial performance goals analytics for $9,000,000 portfolio.

Increased portfolio worth in excess of 9% averaged per company year

Planned, contracted services for remodeling or construction projects for commercial properties.

Negotiated vendor performance and costs in commercial service agreements.

Engaged with bank auditors, insurance carriers, fire departments, city planning, and other agencies to ensure protection and compliance with codes and regulations. HOTEL SALES MANAGER

Grew hotel room revenue 800% over 11year period.

Increased occupancy rate from 29% to 68%.

Trained support staff (HR, Accounting, Facilities, Safety, and Guest Services to create support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

FACILITIES DIRECTOR

Developed RFPs for major renovation programs, evaluated proposals for value, quality, performance.

Planned renovations for tilt warehouse, production site, class C office, hotel, apartment, rental homes and retail strip mall commercial properties.

Managed daily upkeep and vendor contracts for roofs, siding, energy, plumbing and elevator systems. Walls and flooring, garages, commercial kitchens, guestrooms, parking lots, equipment and vehicles.

EDUCATION

UNIVERSITY OF WASHINGTON Seattle, WA

Master of Arts Built Environments - Infrastructure Management 2016 Develop plan for resiliency against extreme natural events, climate change, human acts, accidents or deferred maintenance. Sustainability analysis of energy, water, transportation, communications and supply chain. In depth analysis of NEMS doctrine & EPA regulations. Use tools such as GIS, risk assessment and cost-benefit models.

Griffin College Seattle, WA

Bachelor of Science Information Systems Management 1984 Traditional Programming Languages. Data manipulation. CAREER SUMMARY

7 years Acquisition Analyst for commercial real estate development. 5 years SR Account Manager in commercial sales

6 years General Construction Contractor on commercial property upgrades. 3 years Fulfillment Manager for 24/7 operations.

4 years Business Development Manager for a 6-store retail company INSURANCE LICENSES

Kentucky 899417 - Claims Adjuster, Agent - Producer: Casualty, Property, Life, and Health / Disability NPN#17783168 Non-Resident Claims Adjuster (AK, AL, AR, GA, IN, LA, MN, MS, NC, OK, OR, SC, WA) SPECIALTY SKILLS

Contract negotiations, Dispute Mediations and Resolution

Commercial Building Inspections

MS Office Suite, SharePoint, CRM

Financial and Cost Appraisal Estimates

Business Continuity Plans

Infrastructure Planning

BIAs with Fusion, Salesforce

Pivot Tables & SQL data analysis

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