Project Management
Resume:
DEEPMOY GHOSH
Frisco, TX
Cell: 612-***-****
*********@*****.***
Summary
A proficient IT consultant with 8 & 1/2 years of experience dedicated to Software Testing of variety of applications with Accenture & Verisk Retail
Have experience working with Accenture in the Retail domain dealing in Store Operations, Multi-channel retail business requirements & Loyalty Program, Public Services domain dealing in Social enterprise management model, Financial Services domain dealing in Online Banking, and while working with Verisk Retail in Retail domain dealing in Loss Prevention & Risk Assessment
Extensive experience in Blackbox Manual Testing, Requirements gathering and Analysis, Scope Management, Design Documentation, Test Estimation, Test Management, Defect Triage Management and Use Case creation
Expertise in understanding of Processes of SDLC & STLC
Experience in generating Test Scenarios, Test conditions and expected results, Test cases, Test reports, Test Cycle Control Sheet and Requirements Traceability Matrix
Thorough understanding & hands on experience with Test and Defect management & Tracking tools utilizing IBM Rational Suite & HP Testing Suite
Experience of playing the role of Onshore QA Lead & Coordinator, as well as Offshore QA Lead, with various clients across various geographical locations
Experience working towards building a strong team/work environment, and have the ability to acclimate to new technologies and situations with ease
Hands on experience on project planning, estimation & scheduling, basic accounting, statistical, business administration & office procedures
Highly motivated team player with excellent analytical, problem solving, interpersonal and communication skills
Strong team lead & management skills with the ability to handle multiple responsibilities
Thorough knowledge of operation of personal computers, standard office software & business analyst tools required to complete the job in hand keeping in mind the best practices set by the organization
Skills
Testing Skill:
oManual testing (Blackbox )
oAutomation testing (Blackbox)
Functional Testing
oTest Planning & Estimation
oTest Scenario, TCER and Test Script creation
oTest Execution
oDefect Management
oTest metric generation & reporting
oTest Environment Management
Hands on experience on Integration Testing, Regression Testing, Smoke Testing, Webservice Testing, System Testing, Sanity Testing, Mobile App Testing, DW/ETL testing, Static Testing, Browser Testing, UAT
Testing of applications based on Java, C++, C#, Centura, .NET, Adobe Flex
Testing Methodology: Agile-Scrum, V-Model, Waterfall, Iterative
Curam
HP Quality Center, HP ALM, Rally, Version One, Jira
IBM Rational Tools - Rational Functional Tester, Rational Quality Manager, ClearQuest, ClearCase, Requisite Pro
Configuration Management - Microsoft SharePoint
Microsoft Project Plan
Web Publisher
QTP, Apache JMeter, Loadrunner, Selenium
SQL
StarTeam
Unix
soapUI
Teradata
SQL Assistant
Microsoft Office
JDBC
Remote Access system
Citrix XenApp, VMware
SAP FICO
TIBCO Spotfire
Experience
Oct 2014 to Present – Quality Assurance
Verisk Retail
USA
Project : POS-Exception Based Reporting, Alert Engine & Case Management
Project Duration : Oct 2014 - Present
Standard Role : Quality Assurance
Project Role Description:
Verisk Retail is a Verisk Analytics business.
Verisk Retail helps retailers reduce risk & protect profits through a suite of over 15 data-management, analytics and loss-prevention solutions.
Currently I am leading the QA work for one of the Agile development teams, as part of a project where we are developing a web-based retail analytics tool to support POS Exception-Based Reporting, Case Management & Dynamic query generation engine to allow clients to create their own queries using various predicate conditions.
- Work closely with Scrum Master, Product Owners, UX/UI designers to understand the scope and impacts
- Interface with client & all company departments to resolve technical and quality problems on time
- Develop and Review test plans, test cases & test scripts for various processes and product specifications & maintaining high quality
- Execute extensive Blackbox/front-end Functional Testing, Integration Testing, Regression Testing, System Testing and Smoke Testing, with lots of cross-browser compatibility testing, which also includes data verification in the database
- Validation of reports generated via TIBCO Spotfire, for various client specifics requirements
- Managed all manual tests on applications and identifying defects using Jira
- Assisted development team in work and recommending necessary actions to ensure high quality software/deliverable
Key Achievements:
- Even though I was new to the LP domain & challenging to grasp everything & get going with the 1st release work at the earliest, I was able to exceed the expectation, & provided very high quality QA work, making the release a big success.
Technologies & Platforms Used:
- IE 9, IE 11, Firefox 37.0.2, Safari 5.1.7, Chrome 42.0
- Jira 6.3.15
- MS SQL server 2008
- MS Office 2010
- TIBCO Spotfire 7.0
- Bamboo 5.7.2
- Visual Studio 2013
- Citrix Receiver
- .NET
- VMware Horizon Client 3.4.0
July 2007 to Oct 2014 – QA Lead
Accenture
USA, Germany & India
Project : BestBuy – Ecommerce Inventory Availability, Reservation service & Store availability
Project Duration : April 2014 - Oct 2014
Standard Role : QA Lead, Integration Testing + UAT QA coordinator
Project Role Description:
A Retail domain project which deals around implementing a new service in the Ecomm & Order Management system of the client, wherein going forward the real time inventory availability, supplier availability, supply feed, demand records, reservation of article, reservation status, etc. of all types of products will be controlled by this service on a real-time basis.
- Worked closely with architects/BA to understand the scope and impacts
- Interface with client,vendors & all company departments to resolve technical and quality problems on time
- Coordinated Release testing activities smoothly among various stakeholders
- Worked with the client team to set realistic deliverable expectations, budget & handover time
- Created project documents like User Manual, Functional Design, Application FAQs which helped others to understand the work in hand
- Developed and Reviewed test plans, test cases & test scripts for various processes and product specifications & maintaining high quality
- Played End-to-End Test coordinator role for Integration Product Testing and UAT at Program level
- Executed Blackbox Functional Testing, Integration Testing, Regression Testing, Smoke Testing, System Testing at Project level
- Managed all manual tests on applications and identifying defects using ClearQuest & Jira
- Release Defect coordination
- Conducted Onshore scrum calls, daily stand-up & other meetings to discuss new scopes, issues and concerns
- Assisted development team in work and recommending necessary actions to ensure high quality software/deliverable
Key Achievements:
- Being a pilot initiative from client’s side meant to change the eComm & OMS business models in a big way, the project was extremely critical & closely monitored by the senior leadership team. I had to work closely with various teams in tandem to make the QA process streamlined, effective, with a high degree of perfection. I pulled that off on time with no escalation & received various accolades from Accenture & Client leadership teams.
- I joined the team right in the middle of a release, again, as a critical backfill. With no prior knowledge of the application & features, it was very challenging to get up to speed asap. I pulled it off with ease & delivered high quality work & was appreciated by various leadership levels for the effort.
- I got company level award for my work.
Technologies & Platforms Used:
- IE, Firefox, Safari, Chrome
- ClearQuest
- Apache JMeter
- Oracle SQL Developer
- Jira
- Splunk
- Client propiretory tools for Ecomm & Order management systems
- MS Office 2010
- MS Sharepoint 2010
Project : BestBuy – Ecommerce Loyalty Program
Project Duration : Dec 2013 - Sep 2014
Standard Role : Product Owner, QA Lead & Onshore coordinator
Project Role Description:
A Retail domain project dealing in the loyalty program of the client. This project involves Development, Maintenance, Testing, and Infrastructure Support services for client’s loyalty program involving Ecommerce web & POS application.
- Worked closely with architects/BA to understand the scope and impacts
- Interfaced with client,vendors & all company departments to resolve technical and quality problems
- Coordinated Release testing activities
- Worked with the client & offshore team to set realistic deliverable expectations, budget & handover time
- Prepared Estimation and Planning the work among available resources
- Created of project documents like User Manual, Functional Design, Application FAQs
- Developed and Review test plans and test cases for various processes and product specifications
- Executed Blackbox Functional Testing & Regression Testing
- Managed all manual tests on applications and identifying defects using Rally tool
- Release Defect coordination
- Helped product owner on providing view on release health
- Conducted Offshore and Onshore scrum calls & other meetings to discuss new scopes, issues and concerns
- Prepared of weekly Man hours and Work hours report for performance tracking
- Assisted development team in work and recommending necessary actions to ensure high quality software/deliverable
Key Achievements:
- I joined the team right at the start of a release, as a critical backfill. With no prior knowledge of the application & features, it was very challenging to get up to speed asap. I pulled it off with ease & delivered high quality work, which got appreciated by leadership team.
- When Product owner left the project, I grabbed that opportunity & delivered solid results, while playing dual roles in the team.
Technologies & Platforms Used:
- IE, Firefox, Safari, Chrome
- Rally
- Version One
- Web Publisher
- soapUI 4.6.1
- MS Office 2010
- MS Sharepoint 2010
- Citrix XenApp
Project : Walmart – Ecommerce Store Operations Loyalty Program
Project Duration : Aug 2013 - Dec 2013
Standard Role : QA Lead & Onshore coordinator
Project Role Description:
A Retail domain project where client is in the process of rolling out a pilot initiative wherein the customer registration & associated functionalities will be done via I-pad. It'll be implemented in some of the stores to begin with.
- Worked with Business Analysts for requirement scope definitions and new enhancement solutions
- Interfaced with client,vendors & all company departments to resolve technical and quality problems
- Worked with the client & offshore team to set realistic deliverable expectations, budget & handover time
- Prepared Estimation and Planning the work among available resources
- Created project documents like User Manual, Functional Design, Application FAQs
- Developed and Review test plans and test cases for various processes and product specifications
- Executed Blackbox Functional Testing, Integration Testing, Regression Testing, Static Testing, System Testing
- Managed all manual tests on applications and identifying defects using HP ALM
- Conducted Offshore and Onshore meeting to discuss new scopes, issues and concerns
- Prepared of weekly Man hours and Work hours report for performance tracking
- Assisted development team in work and recommending necessary actions to ensure high quality software/deliverable
- Tracked test execution in different stages and maintaining the Schedule variance, Defect variance and remedy documents
Key Achievements:
- Being a pilot initiative from client’s side meant to change the Loyalty program enrollment process totally, the project was critical & closely monitored by the senior leadership team. I had to work closely with teams located in multiple geographic locations to make the QA process streamlined, effective, with a high degree of perfection. I pulled that off on time with no issue to report & received various accolades from Accenture & Client leadership teams.
- I got company level award for my work.
Technologies & Platforms Used:
- iOS 7.0.4
- iPad
- HP ALM 11
- MS Office 2010
- MS Sharepoint 2010
- Citrix XenApp
Project : Walmart – Store Operations
Project Duration : July 2012 - Aug 2013
Standard Role : QA Lead & Onshore coordinator
Project Role Description:
A Retail domain project with the largest retail company in USA as the client.
Testing scope includes Process & Data validation of various kinds of POS data (like sales, price change, discounts, etc.) of Pilot Client stores before providing them to 3rd party team for statistical analysis. Client’s Global Customer Insights business has been conducting a statistical analysis with a 3rd party software company, for the last two years. Using the 3rd party’s proprietary tool, Client has been able to perform analysis on programs after implementing them within a subset of stores.
Goal is to feed the data from the Client’s Database Systems (Teradata) to 3rd party server which the 3rd party team can then feed into their tool. Data will be coming from Teradata (ODS) to ETL and going to Tumbleweed Server.
- Understanding the requirements of the project, communicate potential issues/unclear requirements with business and close all outstanding issues
- Task planning in the team
- Developed test cases for new functionalities of the application based on client's requirements & taking sign-off approval for the same
- Performed process validation by running the batches in Unix to generate the file and feed them into the Tumbleweed server
- Performed data validation by running the SQL Queries, extracting data from Teradata & matching it with the data in the existing file
- Raising/logging defects as appropriate and escalating risks to onshore team
- Coordinated with Development team for new issues and newly found software bugs
- Suggested alternatives/options when escalating an issue or problem to the team lead
- Send daily status reports to onshore team and Accenture management regarding test script creation progress, test script execution metrics, defect metrics and project issues/concerns
- Generated weekly status report
- Peer reviewing of work owned by a colleague
Key Achievements:
- This project involved QA work completely in the backend, involving Unix & Teradata, something which was totally new to me. I took up the challenge & exceeded business expectation.
- Due to business reasons, the entire project was ramped down to only One resource, with me playing multiple roles the same time. During this phase, I delivered 3 releases with Zero defect leakage.
- I got company level award for my work.
Technologies & Platforms Used:
- Unix
- Teradata
- SQL
- HP Quality Center 10
- SQL Assistant 13.11
- MS Office 2007
- MS Sharepoint 2007
- Citrix XenApp
Project : Bank of America – Ecommerce Online Banking Operations
Project Duration : July 2011 - June 2012
Standard Role : QA Lead
Project Role Description:
A Financial Services domain project with the largest bank in USA as the client.
Lead the QA team of 10 resources at offshore part of the eCPSC-Operations team & taking care of the web-based Online Banking & Mobile banking modules ranging in a variety of functionalities. Role was to certify the new implementations/enhancements categorized under large maintenance, small maintenance, new initiative, adhoc items, browser tickets, etc. in production environment before all changes go to live environment. In general the certification use to take place every weekend, hence the team was divided & scheduled accordingly for 24x7 support over the weekend. At times had to take care of weekday certifications as well, patch installs which are that much important to be pushed to Production keeping in mind the business effectiveness.
- Test lead for the offshore Blackbox /functional test team
- Assigned individual tasks to each member of the test team
- Reviewer of timesheets, Objectives and Self input reports of junior team members in the test team
- Evaluated/assessed and provided feedbacks on offshore test team member's performance
- Coordinated with the client’s teams for updates, issues encountered as well as reporting current status/action items. It includes communicating them to the client leads/managers
- Send daily status reports to onshore team and managers regarding test script creation progress, test script execution metrics, defect metrics and project issues/concerns
- Understanding the requirements of the project, communicate potential issues/unclear requirements and close all outstanding issues
- Served as the point of contact for questions or issues about the project.
- Ensured System Test deliverables, such as, Test Conditions and Expected Results (TCERs) for the project are completed on time
- Ensured Client Traceability Requirements are incorporated in the test plans and signed off by the designated client/user.
- Developed a functional understanding of the projects assigned
- Created test planning deliverables and receiving sign-off approval for the following items: Test Conditions, Expected Results, Traceability
- Reviewed the reports to validate actual results against expected results
- Raised/logged defects as appropriate and escalating risks to onshore team
- Looked for opportunities to improve the test planning process
- Suggested alternatives/options when escalating an issue or problem to the team lead
- Kept the team aware of approaching deadlines and ability to meet the commitment
- Peer reviewing a project owned by a colleague
- Created documents related to Project information such as, test metrics, QC, traceability document, project checklists test plan/report
Key Achievements:
- Being the only project in the whole portfolio which certifies all changes in Production with real data, this project was always critical keeping in mind the business impact & security factors, hence no margin of error on quality. It was very much challenging to lead the QA team split up across multiple geographical locations, maintaining the stringent QA processes & exceed expectations. I was able to pull that off with no defect leakage.
- I was awarded Star Performer awards multiple times for my work.
Technologies & Platforms Used:
- Windows
- Android
- Blackberry
- Apple IOS
- Symbian
- QTP 10
- HP Quality Center 10
- MS Office 2007
- MS Sharepoint 2007
- Remote Access System
Project : New York City HHS Connect – Public Services
Project Duration : February 2011 - June 2011
Standard Role : QA Lead
Project Role Description:
A Public Services domain project with NYC state as the client.
Role was to provide technology and business process support to the Public Services Connect program for the residents of New York City. Client was dealing in social enterprise management model using Curam 5.0 application framework dealing in various processes ranging from intake, Case management, Facility management, Shelter assessment, Client responsibility, Client logout, Eligibility check, Management reporting, Service plan, etc.
Played the role of a QA lead of a team of 10 resources at offshore.
- Performed & review manual & automated tests on new products and required upgrades in the system test phase using HPQC & RFT
- Planned the work among available resources
- Evaluated all engineering documents and test plans
- Conducted daily Offshore and Onshore meeting to discuss new scopes, issues and concerns
- Prepared of Test Data for execution of test cases
- Raised/logged defects as appropriate and escalating risks to onshore team
- Coordinated with the software developers on the major tasks and challenges of the test project, understands the business requirement and conduct analysis of testing scope
Key Achievements:
- I was leading a team consisting of all junior level resources. So it was very challenging to coach them & also move ahead with the deliverables the same time, as we had a very tight deadline to play with. In the end we exceeded the expectation & delivered everything on time, with the highest quality.
Technologies & Platforms Used:
- Curam 5.0
- HP Quality Centre 9.2
- Rational Functional Tester 8.2
- MS Office 2007
- MS Sharepoint 2007
- Clearcase 7.1
- Remote Access System
Project : Media Saturn Holding GmbH – Store Operations & Ecommerce
Project Duration : August 2007 - January 2011
Standard Role : BA, Onshore coordinator, QA Analyst
Project Role Description:
Started career at Accenture in 2007 as a fresher working on this project with the largest electronics Retail company in Europe as the client, played the role of a QA Analyst at offshore & Business Analyst cum onshore coordinator at Germany, providing all round support in Store Operations including POS & Multi-channel Ecommerce retailing & towards helping them in maintaining a stable application, transform the business & technical capabilities of the client’s Ecommerce framework to better meet the demands of the business and serve customer’s better & more efficiently in a cost effective manner.
- Experience of working with clients in Germany playing the role of a requirement analyst-cum-onshore coordinator handling a team of 13 resources offshore
- Worked with Business Analysts for requirement scope definitions and new enhancement solutions
- Worked with the client & offshore team to set realistic deliverable expectations, budget & handover time
- Interfaced with customers, vendors & all company departments to resolve technical and quality problems
- Created project documents like User Manual, Functional Design, Application FAQs
- Served as the point of contact for questions or issues about the project.
- Ensured Client Traceability Requirements are incorporated in the test plans and signed off by the designated client/user
- Prepared Estimation and Planning the work among available resources
- Conducted Offshore and Onshore meeting to discuss new scopes, issues and concerns
- Developed and Reviewed all engineering documents, test plans and test cases for various processes and product specifications
- Prepared of weekly Man hours and Work hours report for performance tracking
- Assisted development team in work and recommending necessary actions to ensure high quality software/deliverable
- Prepared of Test Data for execution of test cases
- Performed Blackbox manual testing on new products and required upgrades
- Executed Functional Testing, Integration Testing, Regression Testing, Smoke Testing, Webservice Testing, Compatibility Testing & Sanity testing
- Managed all manual tests on applications and identifying defects using HPQC & IBM ClearQuest
- Send daily status reports to onshore team and Accenture management regarding test script creation progress, test script execution metrics, defect metrics and project issues/concerns
- Filling up the WSR and attending the client and Accenture management to give the status updates on a week wise
- Tracked test execution in different stages and maintaining the Schedule variance, Defect variance and remedy documents
- Ensured appropriate business issues are resolved at the appropriate times during the life cycle of the systems development process
- Prepared Test reports for every software release
- Analyzed the Pre-shipment and Post-shipment defects
- Conducted CAR meetings
- Conducted of brown-bag sessions for the team to accentuate their knowledge on functionalities across different modules
Key Achievements:
- Due to my excellent performance record, I was given the opportunity to play the Onshore coordinator role, even though I was one of the youngest members in the team.
- I handled multiple releases with no missing deadlines, & with high product quality.
Technologies & Platforms Used:
- C++
- C#
- Centura
- Java
- Adobe Flex
- HP Quality Centre 9.2
- Clear Quest 7.0 & 7.1
- Clear Case 7.1
- Requisite Pro 7.0
- Rational Quality Manager 1.01
- StarTeam 2008 & 2009
- SQL
- Solid DB
- soapUI 3.5
- JDBC 4.0
- MS Office 2003 & 2007
- MS Project plan 2007
- MS Sharepoint 2007
- Remote Access System
Education
2007 – Bachelor of Technology in Mechanical Engineering
Sikkim Manipal Institute of Technology, Sikkim, India
Major GPA: 3
Accomplishments
BCS Business Analysis Foundation certification
Accenture Tester certification
Accenture Retail certification
Winner of Accenture Celebrates Excellence award
Winner of Accenture Good Samaritan award
Winner of Accenture Maestro award
Winner of Accenture Star Performer award
Client & offshore team appreciations – multiple times
Note: Authorized to work for any employer in USA.
Contact this candidate