Customer Service Data Entry

Crystal Williams

Houston, TX

**********@*****.*** - 832-***-****

Highly qualified professional seeking a full time position with a growth-oriented company. Qualifications

• Professional Customer Service Skills • Confident leadership skills

• Multi-tasking skills • Strong work ethic

• Positive attitude • Eager, quick learner

• Effectively handle difficult/distressed clients

• Personable with a high degree of poise and tact while interfacing with internal/external customers.

• Typing 60 wpm

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Apac Customer Services - Houston, TX - August 2014 to October 2014 Responsibilities

Assisting Best Buy's Geek Squad customers with basic troubleshooting on PC hardware. CSR/Assistant Trainer

WestPark Communications - Houston, TX - July 2012 to July 2014 Responsibilities

Answering the phone lines for different accounts in an efficient and professional manner; dispatching; being designated on certain accounts such as Mass Glass and Goode Company; helping new trainees/employees when asked; exuberating a great deal of customer service for clients. Accomplishments

Promoted to trainer after demonstrating knowledge of all accounts. Skills Used

Customer service: message taking; data entry: order and payment processing: dispatching skills University of Houston

Data Entry Clerk - Houston, TX - January 2012 to February 2012 Responsibilities

Entering all information for professors into their professional Curriculum Vitae. Temporary project. Skills Used

Data entry skills

Image Review Consultant

Transcore via Resource Staffing - Houston, TX - October 2010 to December 2010 Responsibilities

Confirming images caught on camera of vehicles going through tollways without paying; confirmed type of image and saved for citing. Temporary project.

Skills Used

Data entry

Wireless Insurance Claims Representative

Interactive Response Technologies - Houston, TX - November 2009 to October 2010 Responsibilities

Assisting clients with processing insurance claims for wireless devices and notebooks purchased through Verizon Wireless; prepare insurance claims; relieve clients of the stress of not having their devices by responding quickly to insure packages arrived in express time; ensure clients remembered to add insurance to their new devices for future service and help calm clients to ensure a speedy, pleasant experience with Asurion.

Skills Used

Data entry; payment processing; claims

Cashier/Shift Leader

Whataburger Restaurants LLC - Houston, TX - February 2005 to July 2009 Responsibilities

Customer service; handling cash transactions with the customers; taking orders; supervising a crew of up to 10 people; continue training of new employees; counting drawers for registers; keeping an accurate count of the store’s inventory; ensured the restaurant continued to stay clean, neat and all customers were helped expeditiously and without error.

Accomplishments

Promoted quickly to Shift Leader

Skills Used

Customer service; basic math skills; order and payment processing Executive Telephone Secretary

Fallon Communications - Houston, TX - June 2007 to February 2008 Responsibilities

Answering phone lines as a receptionist for different companies on a daily basis; taking complete and accurate messages; delivering the messages and completing all transactions in a courteous and pleasant manner. Accomplishments

Was promoted fairly quickly from telephone secretary to executive telephone secretary. Skills Used

Data entry; message taking

EDUCATION

Degree in pursuit in Criminal justice & Paralegal Studies University of Houston-Downtown - Houston, TX

2013 to 2017

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