Ne’Kenge M. Joiner

*** **** ****** **** * ackson, MS 39209 601-***-**** n acs2ny@r.postjobfree.com

Objective

To secure a position that allows me to demonstrate various organizational, customer service, communication, and project management skills proven by 10 years of successful, dedicated employment. Profile

Motivated, personable business professional with a successful 10-year track record of quality customer service experience. Talent for quickly mastering numerous areas of general office technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate and timely resolutions for various customer service issues and concerns. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary

Project Management

Report Preparation

Written Correspondence

Data Entry

Organizational Balance

Computer Savvy

Customer Service

Scheduling

Quality

Assessment

Front-Office Operations

Professional Presentations

General Office Skills

(Proficiency in Microsoft

Office)

Accounting/Bookkeeping

CUSTOMER CARE REPRESENTATIVE/QUALITY ASSURANCE- XEROX-MADISON,MS 10/2012-11/2015

Responds to telephone inquires and complaints using HIPAA compliance

Gather confidential information from customers with the knowledge to maintain PHI

Communicate appropriate options for resolution in a timely manner

Inform customers about services available and assess all customer needs

Grading & Monitoring Recorded Calls

Coaching CCR to the five star member experience. CUSTOMER ACCOUNT EXECUTIVE – COMCAST – MADISON, MS 4/2008- 1/2012

Analyze and troubleshoot technical support issues related to digital telephone service and internet service connections.

Assist with wireless set- up for home networking purposes

Provide detailed information as it relates to hardware and software issues.

Set up e-mail accounts and perform password resets as necessary.

Set up basic and advanced trouble call appointments for customer issues that are not resolvable via telephone support.

Provide detailed history of all incoming customer transactions. TEAM ASSOCIATE -- G & C VISTEON AUTOMOTIVE SERVICE -- CANTON, MS 4/2003-4/2008

Assembled cockpits and consoles for Nissan and Infiniti vehicles.

Ensured the execution of all safety, security, and quality standards.

Serviced as quality assurance on a daily basis for team support. Page 1

Ne’Kenge M. Joiner

349 Flag Chapel Road J ackson, MS 39209 601-***-**** n acs2ny@r.postjobfree.com CUSTOMER SERVICE – JITNEY JUNGLE – CLINTON, MS 4/1997-6/1999

Assisted customers

Reconciled cash register tills

Completed basic bookkeeping

Generated sales reports

Calculated and performed daily bank deposits

Trained employees, prepared work schedules, and assigned specific work duties when necessary. Education

HINDS COMMUNITY COLLEGE – JACKSON, MS -- COMPUTER INFORMATION (2001) VIRGINIA COLLEGE – JACKSON, MS – ADMINISTRATIVE OFFICE MANAGEMENT (2001) PROVINE HIGH SCHOOL – JACKSON, MS – DIPLOMA (2000) REFERENCES AVAILABLE UPON REQUEST

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