Customer Service Manager
Resume:
Jacqueline Luna-Mosqueda
**** ***** **** *******, ** 77028
******************@*****.***
Self-motivated, multi- tasking individual. Excellent office skills. Strong belief in customer service excellence. Ability to learn at a quick pace and very flexible with change.
Summary of Qualifications:
* An unwavering commitment to customer service, with the ability to build productive
relationships resolve complex issues and win customer loyalty.
* Assist HR with hiring procedures and related paperwork and safety training.
* Extensive experience in assisting in placing inward items in inventory
* Ability to conduct physical inventories.
* Communication skills with public, fellow employees, supervisors, and customers.
* High attention to detail.
* Excellent time management skills.
* In depth knowledge of administrative and clerical protocols.
Work History
September 2015-December 2015
Pacesetters Personnel
Vehicle Check-in/ front gate for ADESA Auto Auction
Checking all incoming and outgoing vehicles for proper authority to enter or exit. Ensure all personnel entering the facility have proper authority. Also conduct all scanning of vehicles within assigned area to inventory. Verify vehicles are properly identified (stickers affixed, markings in place) Enter vehicle related data into computer system. Perform other job related duties as directed by supervisor.
May 2014- December 2014
Randstad Staffing
Purchaser for Airtech Spray System Hired on October 2014-December 2014
Responsible for buying goods, equipment, and services for Houston and Dallas office. Negotiate the best deal for the company and ensure safe transportation of the product. Study sales record and prior company transactions and order accordingly. Purchase goods directly from manufacturers or from other wholesale firms for resale to retail firms, commercial establishments, and other organizations. Place orders and ensure product is shipped according to deadlines. Handle all incoming and outgoing shipments by checking them physically against all appropriate paper work.
July 2013-October 2013
Aerotek-Houston, Texas
Warehouse Associate for JLG
Received pick tickets from Warehouse manager. Read order to determine catalog number, size, color, and amount of goods. Picked customer orders for consignment. Ensured that the accurate number and type of product was loaded and shipped. Performed daily cycle counts. Obtained products from bins and shelves. Re-packed and weighed orders. Ensured orders are staged in array of delivery. Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations. Responsible for upkeep of various appropriate records of materials received. Ran daily reports on computer system.
May 2013-July 2013
Chastang Ford- Houston, Texas
Delivery Driver/Order puller
Transport office staff from one place to another on assigned routes. Transport cargo to different places safely. Perform vehicle inspection to manage preventive maintenance. Ensure appropriate maintenance of vehicles. Support in loading and unloading of merchandise. Obtained valid signature on delivery documents. Maintained driver log book. Ensured orders are staged in array of delivery. Maintained security of the merchandise in warehouse. Managed a high-volume workload within a deadline-driven environment.
Apr 2012-May 2013
AutoZone -Houston, Texas
Parts Sales Manager/Commercial Driver
Duties include assisting customers, maintaining advanced product knowledge, administering inventory control procedures, assisting in general store management duties, and special projects assigned. Also maintain a clean and safe working environment for all employees. In addition responsibilities of all security procedures, handling petty cash and assuring that the store are ready for the next opening.
Jan 2011 - Aug 2011
Pinnacle Light Industrial - Houston, Texas
Payroll Assistant /New Hire Trainer
Create and Distribute timecards. Compute earnings of workers by referring to their annual salary or timesheet to discover hours worked. Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Distribute checks to employees. Handle complaints or questions regarding discrepancies. Close out paycheck cycle after termination. Perform calculations from worksheets and work tickets. Check electronic data for errors. Compile employee time, production, and payroll data from time sheets and other records and Utilize payroll software. And assisted in delivering safety and new hire training.
Nov 2010 - Jan 2011
Park west Staffing - Houston, Texas
Driver/Staging Agent
Responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires.
Jan 2007 - May 2007
Wal-Mart - Houston, Texas
Inventory control specialist
Maintained visual merchandising in various departments. Primary job duties include loading and unloading shipments, organizing backroom spaces, constructing displays, and stocking shelves. Prepare and submit inventory control reports to Supervisor. Respond to enquiries regarding products and inventories. Perform inventory control to ensure optimal inventory levels. Provide direction and assistance to colleagues as needed. Maintain inventory reports according to standard documentation and archiving procedures. Count and record merchandises received according to store policies.
Education
Marquee learning center - Houston, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Skills
Apple or Macintosh Computers
Data Entry Terminal (PDT, Mainframe Terminal, etc.)
Email Software (Outlook, Thunderbird, etc.)
Graphics or Drawing Software (Photoshop, etc.)
Internet Browser (Internet Explorer, Firefox, etc.)
Peripheral Devices (Scanners, Printers, etc.)
Personal Computers
Presentation Software (PowerPoint, Flash, etc.)
Spreadsheet Software (Calc, Excel, etc.)
Utility Software (Virus, File Compression, etc.)
Word Processing Software (Word, WordPerfect, etc.
Language Skills English - Excellent (Read Write Speak)
Driver's License Class C - Standard Driver's License
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