Manager Quality

Agile Certified Professional with experience in Application Lifecycle Management (ALM), Scrum Agile Practices, Team Leadership, and Incremental Software Delivery with Finance Experience.

EXPERIENCE

Southwest Airlines Jun 2015 - Present

Manager for Delivery teams

Responsible for leading the corporate Agile Transformation organization wide

Coach and train and lead development teams on the Agile software development lifecycle, user story writing, grooming, estimations and continuous improvement

Provide coaching on Scrum, TDD and test automation

Target and achieve results, set challenging goals, prioritize tasks, overcome obstacles, accept accountability, set team standards and responsibilities, through servant leadership

Anticipate and resolve conflicts, turns team diversity into an advantage, use unique team talents, defines processes and goals and work for consensus

American Airlines – AA.com March 2012 June 2015

IT Manager for Agile Scrum Teams

Liaison with business leaders and cross functional teams to manage dependencies

Foster collaboration, team communication and pursue servant leadership

Lead the Focus on the Customer initiative, to interact directly with customers and end users

Lead Scrum teams delivering high value e-commerce solutions – Remove impediments for maximum team velocity

Resource planning creating accurate and realistic Budgets

Attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems

Agile Quality Assurance Manager

Lead a team of QA testers in the planning and execution of software feature verification using BPT/QTP/FitNesse and Selenium test automation tools

Responsible for quality product delivery and coordination in a fast paced environment

Facilitate integrated testing sessions across multiple channels, supporting end users

Agile Business Analyst Lead

Ensure product features are in alignment with business requirements across multiple channels

Liaison with Product Owner, business leads and development team to ensure alignment on business rules, legal mandates and customer accessibility throughout the life of the project

Perform Business Process Modeling and synergy with legacy systems

PDX Pharmacy-- Kaiser Permanente September 2011 February 2012

Agile Team Manager– QA/Scrum

Lead Scrum of Scrums to synergize the development, QA and release cycles of multiple teams

Coordinate the planning, preparation and execution of manual and automated QA activities

Coordinate team efforts to write test cases, user story sizing, grooming, execution and review

Ensure that technology solutions meet end user needs to ensure true customer satisfaction

Manage client relationships and set stakeholder expectations

Wells Fargo Corporation September 2009 August 2011

Agile Project Lead - QA

Implemented Agile practices over existing waterfall methods for QA team and integrated with software development team

Trained teams on user story sizing in coordination with development and QA

Subject matter expert in Sales Express Checkouts and Pilot sessions for CIV service and Edge

Designed and documented program workflow providing forecast and trend analysis

Manage client relationship and expectations to ensure customer satisfaction

Nissan Motor Acceptance Corporation April 2008 – April 2009

QA Manager

Lead a team of 18 QA testers in the planning and execution of software features

Coordinate efforts for defining and documenting user acceptance criteria and facilitate testing

Serve as HP Quality Center administrator for all Projects using native SQL

Responsible for managing master test plans, test estimation models and templates

Responsible for defining goals, metrics and objectives across critical paths and milestones

Generate and deliver reports for senior management and provide defect resolution management

Sprint Nextel Corporation June 2006 – April 2008

Senior QA Analyst

Responsible for managing master test plans, analyze and write scripts using QC (Test Director)

Execute test cases manually/automatically and capture test results

Manage test cycles, report bugs and work with developers to resolve issues

Use Quality Center to execute test plans, track execution and manage defects resolution

Provide production support

Compass Bank January 2006 October 2006

QA Test Engineer

Responsible for managing test cycles and reporting bugs

SES Insurance Services Inc. November 2004 December 2005

QA Tester

Responsible for managing test cycles and reporting bugs

Sanofi (Dendrite International Inc.) September 2003 October 2004

Programmer Analyst/QA Tester

Provide on-call support for production development issue resolution C, C++

EDUCATION

PMI – ACP Certified January 2015

oImproving Enterprises Addison, TX

Emergenetics Behavioral Dynamics training April, 2015

Inspiring Leadership through Emotional Intelligence February, 2015

Coursera Training Fort Worth, TX Fundamentals of Quality Assurance June, 2007

oHewlett Packard Training Course

Fundamentals of Automation July, 2007

oHewlett Packard Training Course

Bachelors of Science Degree - Electrical and Electronics Engineering September, 2002

oSathyabhama Engineering College Chennai, India

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