Anthony Genna

*** *** **** ****

Havertown, PA. *9083

484-***-****

acs2m6@r.postjobfree.com

PERSONAL PROFILE:

Experienced in the IT field working with various Software and Hardware has given me a strong background. I am able provide the best possible work ethic with a commitment and determination to succeed, along with a Strong ability to make decisions based on varying degrees of information. High energy level and highly motivated, Personable and able to effectively communicate with individuals at all levels of an organization. Proactive and accustomed to taking initiative, Strong team player and able to motivate others, Results, and Detail oriented.

EXPERIENCE:

Fiserv Inc., King Of Prussia, PA 11/13 to 10/15 Application Specialist, Professional

Served as primary support liaison between company and customer.

Achieved consistent closure of cases in a timely manner.

Documented incidents in Facets tracking systems.

Proactively keeps customer informed of how and when problems are resolved.

Promoted and maintained a high quality of professional service.

Experienced with EMC’s AppXtender Suite of Software.

Supported Credit Unions and the daily processing of client transactions, statements, and reports.

Configured and Supported Windows Server 2008 and 2012 along with SQL 2012 and 2014.

SQL Installation and configuration, Troubleshooting.

Writing SQL queries, set up of Databases, Daily Backups to SANs or Jukeboxes.

Daily interaction with clients to troubleshoot issues through WebEx sessions and also provided phone support.

Contributed on projects for upgrades, new server set-ups, data migration.

Created articles for the Support knowledge base.

Montgomery County Department of Public Safety 11/11 to 11/13

911 Systems Administrator

Achieved 99.99% uptime of 911 phone and computer system.

Maintained Active Directory for users and group policies.

Ensured operation of the 911 equipment as required by law.

Monitored system activity for network equipment functionality and maintenance.

Resolved problems with network equipment and computer programs.

Interprets computer printouts, reports, oral and written communications to troubleshoot problems with the 911 emergency telephone systems and makes emergency repairs when necessary.

Oversees system maintenance including contracts, vendor activity, and hands-on work as necessary.

Designs and distributes public education materials to promote optimal utilization of the 911 system.

Performs data base management and analysis to identify patterns and trends.

Intervenes with service providers to correct errors or problems.

Recommended long-range plans for system modification and enhancement.

Prepares for Audits and ensures adequate data capture for system compliance.

Anthony Genna (cont.)

Supervises subordinates and contractors.

Maintains emergency and escalation contact lists for all vendors and service providers.

Maintains inventory of equipment and replacement stock.

Developed and provided training to 911 emergency services personnel on the operation of the 911 Phone and computer systems..

Prepared training materials on equipment.

BT Diamond IP, Exton, PA 9/08 to 11/11 Senior TAC Engineer

Provided customers with electronic and telephone-based technical product support.

Achieved most cases closed for two consecutive years

Configure and troubleshoot proprietary software, hardware products, including Sapphire(OS) and IPControl(IPAM)

Strong Understanding of Internet and Network technologies, such as DNS, DHCP, TCP/IP, SMTP, SNMP, FTP.

Familiar with Internet addressing Protocols

Hands on experience with ISC BIND and DHCP.

Firm understanding of general database design and operation.

Composed SQL statements to perform queries against SQL relational databases.

Background and experience with networks in mixed OS environments including, Sapphire, UNIX, Linux, Microsoft, and Oracle.

Supported network gear such as Cisco, Juniper.

Knowledge of UNIX, Linux, and Microsoft Windows operating systems.

Strong written and oral communication skills.

Ability to quickly learn & support new technologies.

Excellent problem solving skills.

Perform Managed Services projects as assigned for DNS & DHCP.

Ability to work under pressure and make sound decisions.

Ability to produce and publish customer facing knowledgebase content.

Comcast Corporation, Philadelphia, PA. 12/07 to 9/08

Headend Technician

Responsible for installing, testing, operating, and repairing of headend equipment.

Frequently tested headend equipment and the quality of signals throughout the network.

Wiring of headend equipment.

Maintains required logs, records, and all other documentation pertaining to headend operations.

Under minimal supervision, perform headend maintenance and troubleshooting to ensure minimal system outages.

Uses knowledge of advanced networking skills to assist in fault resolution of RF, IP, and Digital Video networks.

Routinely took extra steps to prevent mistakes, able to initiate and evaluate system and network performance tests.

Comcast Corporation, Moorestown, NJ. 4/07 to 11/07

Test Engineer

Configuration of Cedar Point Switch, Cisco Soft Switch along with Open Wave Voice Mail for testing of Comcast’s Digital Voice Service.

Set up of test automation, write test procedures and configuration of test beds.

Use of IXIA and Ameritech for testing.

Provisioning of MTA’s for call generation

Work with third party vendors for upgrades, equipment patches, as well as roll backs to previous firmware or software versions.

EDUCATION:

The Chubb Institute, Springfield, PA 1999

Diploma, Network Engineering and Data Communications

Perfect Attendance

Pennco Technical Institute, Bristol, PA 1983

Associates Degree, Electronic Engineering Technology

Franklin Covey,

Certificate, Technical Writing 2000

Certificate, Presentation Advantage 2001

Certificate, Time Management 2001

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