MUTHUKUMAR.N

E-Mail: acs2m5@r.postjobfree.com

Contact No.: 989-***-****

An accomplished IT Consultant with Around 3.2 years of experience in SQL reporting & Technical Support, implementation, maintenance of application software and System Support has exposure to domains like Automobile.

PROFESSIONAL SYNOPSIS

B.E (Computer Science) with more than 3.2years of experience on technical support and SQL programming

Presently associated with GOFRUGAL TECHNOLOGIES as Member Assured Services

Previously associated with ITERATE INDIA PVT. LTD as Technical Support Executive.

Hands on experience in handling database on SQL.

In IIPL working on project with well known organisation GENERAL MOTORS INDIA.

Good understanding of handling of clients.

Excellent team player with strong problem solving, analytical and interpersonal abilities.

PROJECT UNDERGONE

ITERATE INDIA PVT. LTD. Technical support Since September 2012 to August 2014

F-43, Sector-3, NOIDA

Project #1 :AutoServeWIDMS

Team size:10

General Motors began doing business in India in 1928, assembling Chevrolet cars, trucks and buses.It provides Regional offices in Chennai,Mumbai,kolkatta..

GoFrugal Technologies Member Assured Services From August 2014

1/146 Narayana complex

Velacherry.

Project #1 :HQ(RPOS6,RPOS7,DE)

Team size:12

Job Responsibilities In GoFrugal:

Multiple products Support under different Business verticals.

L1-Incidents are resolved over the phone, L2-Using Internet call/chat, through remote support, L3-Field Visit by Support Executive.

Web Hosted CRM Tool for registration and tracking of support incidents, Portal to report.

SQL server installation, handling their configuration and resolving SQL bugs.

Troubleshooting consistency errors in databases using SQL server studio management express.

Installing web application using port forwarding proce.ss .To Trouble shoot on Tomcat,Apache service

Mobile application installation and their synchronization in both android and iOS(whatsnow,Mydelight,Earn smartZoho chat).

Sending Daily SL Reports to client.&Attending daily network client call

Escalating systematic problems to clients.

Job Responsibilities In IIPL:

Implement DMS (Dealer Management software) in General Motors dealership in South India.

Handling 75 dealers across south India.

Maintenance of DMS software for smooth running at dealerships.

Co-ordinate with dealers for new requirements for content development of DMS

Analyze dealer feedback and sharing with management.

Done the migration in all south Dealerships.

Troubleshooting the IIS

Maintain networking through server & clients computers.

Testing new patches to modify/upgrade DMS software.

Rectify problem facing by dealers and inform about the changing needs of the dealers

Playing trainer role to train dealers & dealer staffs.

Conduct DMS Skill up training program for internal associates

Evaluation & Compilation of south India Dealers Sales Performance

Troubleshooting DMS software & network related issues.

Providing support to Sales & Service of General Motors authorized dealers across South India.

Identifying skills gap of the end users and the top management officials of the dealers on the application and technical side, and organizing training.

Formulating and conducting training on addition, updation of new version of the application.

Providing critical support in case of data loss and error on updation over the phone.

Testing the newly released version using the pilot version and ensuring its functioning in full. Generating reports / data for the centralized team.

Key person for organizing training for the EDP in charge of the dealers on installing, Importing, Exporting.

Ms-Sql Server 2005 /2008 Data Management Upload /Download Auto backup.

Installation, Implementation and Training of the Software.

Resolving the Problems with Database in SQL server 2005/2008

Resolving Database Issues of GMI Dealers in Other Zone Also.

Hand holding and Data collection from various sources of General Motors Dealers for analysis

Providing Reports to the area Managers.

Providing Operating System support and Technical support to South zone GMI Employees.

Status reporting.

ACADEMIC CREDENTIALS

Application Security in Wireless Network Using Traffic Pattern

B.E (Computer Science) from SIET (Srinivasa Institute of Engineering & Technology), chennai, affiliated to AnnaUniversity,chennai in 2012 with 7.0 cgpa.

12th (Science/ Math) from Dr Rkv Matric Hr.Sec School, affiliated to Matriculation in 2008 with 76%.

10th from Npss Matric Hr.Sec school, affiliated to Matriculation in 2006 with 67%.

IT PROFICIENCY

Programming Languages : SQL and .NET

Operating System : Windows 98/ 2000/ XP/ Linux

Web Technology : HTML/JAVA

Database : SQL,PL/SQL,Sql server 2005/2008 R2

PERSONAL DOSSIER

Date of Birth : 16-feb-1991

Present Address : 1/174 east street,

Vijayakarisalkulam,

Sivakasi-626131

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