Sales Support

Joel Segovia

**** *. *** ******* ****, Houston, TX 77099

713-***-**** ***********@*****.***

Summary

Sales Director that makes a positive impact on the bottom line by relationship cultivation and overall Sales growth.

Skills

Bilingual in Spanish, and English

Proficient with Microsoft Office Suite

Windows XP,7,8,10 Mac

Experience in assembling and disassembling PCs

Troubleshoot, diagnose, and repair Tier 1&2 PC issues

Install and update software, and hardware

Network Troubleshooting

Virus and spyware removal

Work Experience

LT Security –Technical Support Specialists-Houston, TX April 2015- Present

Provide technical hardware & software support on CCTV Commercial and Residential

Enable DHCP on networks and CCTV systems

Scan IP’s for CCTV devices

Ping network cameras and DVRS

Command prompt use for Ipconfig, and pinging networks, CCTV

Conducts troubleshooting, repairs and provide solutions for encountered

Maintain printers in house

Upgrade computers and laptops

Remote access to client’s PC or Mac

Update plugins and web browsers for Firefox, Internet Explorer, Safari, Chrome

Set up Nano Stations

Port forward DVR’s to routers

Update routers

Close support tickets

Zurvita Inc. Director of Sales Support / Call Center Representative Houston, TX September 2012 January 2015

Generate Sales reports to see where growth is needed

Discuss key demographics to generate sales

Met yearly goal of Sales growth of overall growth 5%

Met monthly Sales goals and received Bonuses

Increased overall yearly revenue to over $70 M

Opened new areas of distributing with Consultants

Located key leaders and generated sales

Increased revenue in the Western Division

Increased growth of Consultants in my Division

Increased Rankings of Consultants thus Increasing Revenue

Ran and discussed overall Sales report with VP of Sales

Traveled to locations to encourage and generate growth

Kept constant communication with Leaders in the field

Delegate customer inquiries to Executive Sales Assistant

Had over 40 CSR to assign reach outs or customer care request

Make outbound calls to folks who have advanced in rank and/or close to advancing in rank (encourage)

Provide data and reports to identify up and coming sales leadership

Manage correspondence (acting liaison) between sales leadership and Executive Team

Run daily reports on sales growth

Track progress of sales Team targets

Promote growth, momentum and retention

Process and distribute new sales leads

Provide written contribution for Sales Support department on a monthly newsletter

Promote for upcoming corporate events

Resolve elevated distributor inquiries, regarding compensation plan, promotions and products

Average of 110 calls per day

1st ring speed of answer

Client recognition

Account management

Close support tickets

Process orders, forms and applications

Document all call information according to standard operating procedures

Research and resolve service, product and billing issues

Discuss products and services with potential customers

Gratzi Italian Restaurant Server Spring, TX September 2007 October 2012

Deliver exceptional service by greeting and serving customers in a timely, friendly manner.

Appropriately suggest additional items to customers to increase restaurant sales.

Correctly calculate charges, issued bills and collected payments.

Answer phone to place to-go orders

Update reservations

Education

Lone Star College Cyfair- Cypress, TX

Associates in Applied Science: Computer Networking Specialization 2014

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