Customer Service Maintenance

Mr. Rooter Plumbing

January **, ****-December *5, 2015

Description of duties: CSR: answer incoming calls, assess call, book and dispatch. Answer calls with negative feedback, document, assess and resolve. Positive f eedback calls were to be documented, promotions, refunds if applicable were to be created, filed and mailed. A ll iriate customers were given to me to handle and my responsibility ( see attached letter from Director of Operations: Tim Luketich) Schedule annual, semi annual and quarterly maintenance for commercial companies. A ll personal correspondance, via email for 2 company owners fell under my responsibility soley as well as annual thank-you cards and anniversary cards. These duties were done for the state of New Jersey AND Florida simultaniously.

Working in the atmosphere of plumbers and owners who were constantly under dispute as early as entering the building at 8 AM, yelling, screaming, cursing and occasionally throwing items, the odor of deisel wafting throughout the entire building, not having heat or air conditioning/depending on season because of cost, altering of time in and time out on time clock and being mis-led to insurance costs led to my decision of giving the company my 2 week notice. was asked multiple times to stay and be patient until was given the new responsibilites other my current tasks and was promised many raises to which received 2 only and told to be patient. The day gave my 2 weeks notice was the day the responsibility of "selling lost jobs" for a commission instead of my raise was the reason decided to f inally leave.

Ihave since been called back twice to come in and discuss the situation