Technician Customer Service

Chimere Watson

**** * ***** ****** *****, NY ****9

PH: 646-***-**** Email:**************@*****.***

Desktop Support/ Field Technician

Over two years of experience as a Desktop Support/Field Technician. Proficient with maintaining, installing, and troubleshooting computers, laptops and peripheral devices. Strong customer service skills. I would love to demonstrating the skills I have acquired and enthusiastic to continue learning and growing in the I.T field.

Technical Skills

Windows xp & 7, MAC

HP, Dell and Lenovo

Lexmark, HP printers

Tablets, Smartphones

Windows 2008 R2 Server, Active Directory services, DHCP.

Microsoft Suit 07-13

Microsoft Exchange 07-10

Magic, Novell Network and Remedy ticketing System

Disk Imaging, Norton Ghost/ Acronis/Fog

Remote desktop/ assistance, Dameware,

Spyware and Antivirus Removal

TCP/IP based wired and wireless networks.

Professional Experience

October 2015 - currently

Fire Department Of New York

Help Desk

Brooklyn NY

Provided desktop support for over 4000 end users within the New York area

Created work orders to set up equipment, or replace service parts or request a technician.

Document all issues and report common problem and try to provide a quick resolution.

Setup client outlook email account and guided them on how to use basic functions.

June 2015 – September 2015

Sterling National Bank

Help Desk

Montebello, NY

Provided Support for over 900 users nationwide remotely and onsite.

Resolved or escalated any issues by phone, email and in person in a timely manner to maintain work flow.

Imaged computers and set-up telephones to distribute to new hires or replacement units for end users.

Configured network user accounts/permissions, reset passwords, and render group policies using DRA and AD.

Set-up or move workstations for end users, new hires and the relocation of users to different branches.

Prepared and troubleshoot user email/exchange issues on their phones (android, iPhone) and tablets.

Provide accurate weekly reports of inventory distribution of computers, laptops, devices, replacements parts.

November 2014 – May 2015

Robert and Half Technology

PC Technician

Bronx, New York

Resolved technical issues such as part replacement/ upgrades for desktop and laptops for various clients such as Internap, Viacom/ mtv, teachers and small businesses.

Implemented preventative measures, and solutions in simplistic terms to all clients for the longevity of the unit.

June 2014 – Oct 2014

Montefiore Hospital

Desktop Support

Bronx, New York

Resolved technical issues for employees within their workstations or over the phone.

Reconstructed and improved performance of a network infrastructure from Hubs to switches in a timely manner

Examined and decided which xp units were able to receive windows 7 migration or needed an upgrade.

Remotely and physical installed/upgraded software and peripheral devices quickly and effectively.

April 2013 – June 2014

ASI System Integration

Field Technician

New York, New York

Diagnosed, Repaired and Replaced Hardware issues on computers or laptops to restore school services.

Traveled to different sites to do disconnect/ reconnect of computers and printers for various companies.

Re-imaged retired machines with installing, and migrating Windows XP OS to Windows 7

CERTIFICATION AND EDUCATION

Edison Job Corps Academy

Edison New Jersey

July 2012 – March 2013

MCTS/MCITP - Windows 7 Enterprise Desktop Support Technician/ Windows 7 Configuration

Apple Certified Mac Technician (ACMT)

Bronx Job Corp

Bronx, New York

July, 2012 – April 2013

CompTIA A+ Certified PC Technician

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