Technical Support Customer Service
Resume:
RESUME
Von Ian Aligado
**** ******* ***.,*****,**** 6000
+639********* Mobile Contact Number
Email:*******@*****.***
Alternative email: ***.*@************.***
CAREER SUMMARY
More than 5 years experiences in technical support field, customer service in several multinational companies (BPO) and has an experience in engineering field as a Project Engineer.
WORK EXPERIENCES
LAURON AIRCONDITIONING AND REFRIGERATION
Carcar, Cebu City
May 21, 2015 – November 17, 2015
Project Engineer
JOB DESCRIPTION:
- Point of contact for technical assistance
- To supervised and manage the project
Dreamscape Networks FZ-LLC.
Ayala Business Park, Cebu
June 24, 2013 – March 26, 2015
Technical and Customer Service Specialist
Crazy domains Hosting Provider
JOB DESCRIPTION:
- Respond to requests for technical assistance via phone.
- Provide website and email technical assistance
- Identify and escalate situations requiring urgent attention
- Promote email and web hosting packages to client
West Contact Services Inc.
Makati City, the Philippines
May 14, 2012 – January 2013
Technical Support Representative II
Comcast Freedom Video Repair
JOB DESCRIPTION:
- Respond to requests for technical assistance via phone.
- Diagnose and resolve cable TV and video issues.
- Identify and escalate situations requiring urgent attention
- Stay current system information, changes and updates.
Stream Global Services (BPO)
I.T Park, Lahug, Cebu City
Microsoft Xbox Account
Technical Support Professional Level II
September 20, 2010 – August, 2011
JOB DESCRIPTION:
- Respond to requests for technical assistance via or electronically.
- Diagnose and resolve technical hardware and software issues.
- Identify and escalate situations requiring urgent attention
- Stay current system information, changes and updates.
Teletech Customer Care Management Philippines (BPO)
Mandaue City, Cebu
November 4, 2007 – June 10, 2010
Technical Support Professional
Hewlett Packard Technical Support
JOB DESCRIPTION:
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Provide technical solutions for printer and computer related issue(s) and remotely access their workstation if necessary.
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
–Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
ON THE JOB TRAINING
PHYSICAL PLANT DIVISION
MINDANAO STATE UNIVERSITY
MAIN CAMPUS
: Maintenance Engineer
APRIL – JUNE 2006
TRAININGS AND SEMINARS ATTENDED
Certificate of Participation for Development of ATTAS through Systems Engineering
Xavier University- Ateneo De Cagayan
November 2004 – November 2004
Certificate of Recognition for Robotics Seminar
Technical Designer Presenter
St. Peter’s College
February 2006
Certificate of Reorganization for Physical Plant Training
Mindanao State University - Main
April 2006 – June 2006
Skills
: Capable in Written and Spoken English
: Computer Literate (Troubleshooting, OS and Microsoft Office application)
: Developed Interpersonal Skill
: Basic refrigeration and air-conditioning
EDUCATIONAL ATTAINMENT
Primary : Doña Juana Actub Lluch Memorial School
Iligan City, Philippines
1996
Secondary : Iligan City National High School
Iligan City, Philippines
2000
College : Mindanao State University (MSU)
Main Campus
Philippines
2006
Course : Bachelor of Science in Mechanical Engineering
Reference:
Engr. Adrien Quejas
Field Engineer
Lauron Refrigeration and Air-conditioning
Joseph Modesto
Stream Global Solutions
And AIM Global Networks
Contact this candidate