Customer Service Assistant
Resume:
Jenlee B. Gulan
Centro *, Angadanan Isabela
Philippines 3307
***********@*****.***
Career Objective: To apply all the knowledge and experiences learned for the achievement of company’s goals and objectives.
Core Competencies: Excellent Interpersonal and Communication Skills
Effective at Multi-Tasking and Flexible
Multicultural Sensitivity
Good Organizational and Time Management Skills
Customer Service Oriented
Team Working Capabilities
Educational Background:
Tertiary (June 2009 - April 2013) Far Eastern University
Bachelor of Science in Tourism Management
Secondary (June 2005 – March 2009) School of Our Lady of Atocha
Isabela, Philippines
Awards Received: Five Star Employee of the Quarter
(1st Quarter 2015)
Certificate of Eligibility (2013)
Magna Cum Laude (2013)
Recipient of FEU academic Full Scholarship (2009 - 2013)
Passed the Amadeus Examination (excellent) (March 2011) TOEIC exam passer (February 2010)
Related Experiences:
Company Name : The Ritz Carlton Dove Mountain
Location: Arizona, United States
Position: Hostess, Server's Assistant and Server
Duration: September 15, 2014 to September 16, 2015
Total Number of Months : 12
Tasks/Responsibilities:
-As a Hostess it is my responsibility to monitor the open dining sections of the restaurant for empty and cleaned tables, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting, responsible for answering the telephone and booking reservations. Server's Assistant job is to ensure the tables are re-set properly and clean, make sure the chairs and floor area around the table is clean and bring all dishware to the dish area for cleaning. Server's duty is to provide excellent customer service, taking orders, serving food and drinks and removing dinnerware from the table in a timely manner.
Company Name : Seda Hotel
Position: Club Lounge Associate
Duration: August 7, 2013 to August 16, 2014
Total Number of Months: 12
Tasks/Responsibilities:
-Club Lounge Associate provides excellent customer service, ensuring the club lounge is properly maintained at all times, stocks all the self-service areas, cleans up after guests, assists with food service preparation, sets the area up for service and more.
Worked at Bureau of Immigration–NAIA Terminal 1
(On Job Training) (November 2012 – February 2013)
Worked at Travel Buddy Corporation
(On Job Training) (March – May 2011)
Personal Background:
Date of Birth: January 3, 1994
Place of Birth: Isabela, Philippines
Age: 22
Civil Status: Single
Height: 5”6
Weight 139 lbs.
Nationality: Filipino
Religion Roman Catholic
Character Reference:
Jay Axford
F&B Manager, Cayton’s Burger Bistro
***.******@***********.***
Samantha Squires
F&B Supervisor, In Room Dining
********.*******@***********.***
Jacques Landry
Director of Human Resources
*************@***********.***
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