Customer Service Manager
Resume:
Chandra Dodani
Plano, Texas 75075
*******@*****.***
Home: 972-***-****
Cell: 214-***-****
SUMMARY – Manager Logistics, Order Manager & Distribution
Extensive experience in operations environment developing, launching and managing logistics, customer service, supply chain, domestic and international programs, contract management, procurement, manufacturing and import/export compliance. Possess excellent leadership and team building skills both functionally and cross-functionally. Demonstrated analytical problem solver with flexible, decisive and results oriented management style. Reputation for maintaining high quality and effectively driving price and service with suppliers, providing superior customer support developing process improvements. Diversified electronics, food, pharmaceutical, retail and logistics industry experience in customer service, production supply chain planning, and production management. Managed P & L operating and capital budgets, materials operating system, distribution, inventory control, OEM, ECN, RTV, SOP SOX compliance, customs import/export, Oracle ERP, Sales Force Microsoft Office, Lotus, 9000, FDA, NetSuite,
PROFESSIONAL EXPERIENCE
Imagine Communications, Inc., Frisco, TX 2013 - 2015
Business Sales Manager
Managed Corporate APAC and CALA Region’s Sales Forecast and Inventory Demand
Maximized margin levels using multiple toolsets that enhanced forecast accuracy and on time delivery of product and services
Managed, Reviewed, and Approved Worldwide Customers Trials and Demo.
Team Leader for implementing Salesforce.
Xtera Communications, Inc., Allen, TX 2012 - 2013
Material and Logistic Manager
Managed Corporate Sales Forecast and Inventory Demand Planning.
Prepare KPI, Metrics and analysis reports for Executive Management.
Managed receiving, shipping sales orders.
Work with Contract Manufactures for build plan.
Work with Engineers on NPI.
Genband, Frisco, TX 2000 – 2012
Materials Forecast Manager, Supply Chain, Demand Planning
Order Management and Logistics Sr. Specialist
Managed and Supervised Warehouse, Receiving, Order Processing and Shipping
Forecast and Demand for Suppliers using Salesforce and Oracle
Primary Liaison for Contract Manufacturing and Engineering
Procurement and negotiating, tracking on time delivery
Preparing KPI and metrics on regular basis from Salesforce and Oracle
Team player with finance experience in resolving AR issues
Major Projects / Achievements
2011 Excellence Award Recipient
Oversaw 3 Oracle implementations, also setup Org, Inventory, Purchasing, OM, workflow
Developed and implemented order management procedures
Implemented warehouse for receiving, staging, shipping, redefined warehouse
Streamlined inventory identification and tracking system
Introduced systematic analysis of daily discrepancy reports
Standardized receiving, stocking, checking, and housekeeping procedures
Saved 10% in packing costs by recycling and using alternative packing materials
Reduced inventory discrepancies 45% annually by developing tracking system
Increased employee productivity 15% by establishing production standards
Consistently met 24-hour turnaround goal for 95% of shipments
Excellence in customer satisfaction`
Forecast shipment and receiving weekly in dollars
ALU-Lucent, Plano, TX 1992-2000
Customer Service Manager
Managed and lead 18 planners in customer service division
Tracked service projects for $100 million service revenue
Communicated with telecom customers, taking and processing service orders
Supervised installation receiving, inventory control, storage, distribution and traffic
Scheduled drivers, negotiated rates and routes with truck lines/carriers
Major Projects / Achievements
Increased productivity 20% by automation of OM and Revenue Reporting systems, annual savings $1.2M
Developed operations manual and cross-training plan for six job functions
MATRA INTECOM, INC., Dallas, TX 1983 – 1992
Inventory Control Manager, MRP Planner, Warehouse Lead
Responsible for warehouse operations
Managed received and shipped telecom product and components
Supervise Inventory Control department.
Lead Warehouse Team,
Forecast material using Oracle MRP
Increase the inventory accuracy from 65% to 98%
Major Projects / Achievements
Increased productivity over 15% by laying out the warehouse stocking layout
Consulted with two regional facilities to improve manpower planning
Designed and wrote audit approved cycle inventory procedures
Established personnel policies and procedures
EDUCATION
B.COM, Business Administration, Gujarat University, India
ADDITIONAL TRAINING
Microsoft Excel, Word, PowerPoint, Oracle, APICS, Hazardous Material Regulations
PROFESSIONAL ORGANIZATIONS
American Production Inventory Control Society, National Management Association, Oracle
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