Customer Service Sales

KONSTANTIN DOREN

cell: 845-***-**** home phone: 845-***-**** www.linkedin.com/in/kdoren ******@*******.*** CAREER SUMMARY

Questar Assessment, Inc. Production Editor in the field of educational assessment/testing RR Donnelley Desktop Specialist; Shift Supervisor

American Bicyclist Magazine Managing Editor

Digital Production Services a book design/production firm I founded and operated part-time while working at full-time jobs

Freelance Writer NYC community newspapers and other publications; The New York Times stringer; published book author

Command Financial Press Desktop Specialist

The Beverage Retailer Weekly hired as a Reporter; promoted to Editor EDUCATION

Rowan University BA-Communications, attended under a full, four-year scholarship Columbia University MS-Graduate School of Journalism Most Recent EXPERIENCE:

• Managing the editorial production of state assessments, including pen & pencil and on-line materials

Lead Editor: New York State English as a Second Language (NYSESLAT)

Lead Editor, Math: New York City Summer Assessment Program (NYCSAP)

Editor: National Repository of Online Courses (NROC)

Second Editor, Georgia Alternate Assessment (GAA) EDITORIAL EXPERIENCE:

• Reporting/editing for The Beverage Retailer Weekly (BRW), a weekly newspaper covering the alcoholic beverage industries in New York and New Jersey

Covered NY and NJ legislatures

Wrote weekly feature on the marketing of wines and other non-distilled beverages

Broke stories on the manipulation of minimum-pricing laws, the corruption of NY State Liquor Authority agents and the illegal adulteration of imported wines from Europe

Attended trade association meetings and social functions as a representative of BRW

Promoted to editor after two years

Responsible for editing staff reporters, assigning stories, overseeing the newspaper’s production

• Left BRW to become managing editor for American Bicyclist, a monthly magazine covering the bicycle industry. It was the world’s oldest, continuously published periodical in the industry.

Edited and wrote articles on the sales and marketing of bicycles through independent retailers, concentrating on how-to sales features for independent bicycle retailers, quick takes on new products and technical articles on bicycles, repair, parts and accessories

Reported from a half a dozen trade shows a year

Increased ad revenue by 15 percent with introduction of special issues: one-shot special and recurring annual issues

Avoided loss of ad revenue by launching “advertorial” covers after long-time cover advertiser cancelled its contract

• Stringer for The New York Times while attending Columbia University; reported on the Bronx Community Board

• Wrote for community newspapers on urban issues, street design and community politics, during and after graduating from Columbia University

• Wrote Robert F. Kennedy: A Spiritual Biography, published in 1999 DESKTOP PUBLISHING

• Worked for seven years in desktop publishing with RR Donnelley’s (RRD) financial services division. It was a high-paced, time-sensitive typesetting and preproduction environment. The work included typesetting financial documents with a heavy emphasis on tabular financial tables troubleshooting client files and preparing digital files for press, including extensive four-color work

• Hired as Desktop Specialist I, advanced to Desktop Specialist III; promoted to shift lead. When RRD closed its NYC desktop department after 9/11, transferred to Profile Composition (RRD’s proprietary financial typesetting system)

• Typeset documents, created and modified graphics

• Promoted to shift lead for RRD’s Madison Avenue facility

• Established Digital Production Services and operated it for six years, a book design and production firm. Client list included Simon & Schuster, Silvermoon Press, HarperCollins and Crossroads Publishing

• Command Financial Press contacted me in 2007 to work in its desktop publishing department, typesetting mutual fund documents in Quark MANAGEMENT

• Supervised staff of two reporters at BRW; had final say on hiring/firing; substituted for Publisher for two months when he became ill

• Supervised staff and office of seven employees at American Bicyclist: three associate editors, a production editor, accountant, billing clerk and receptionist

• Hired freelance writers, page designers, photographers and illustration artists

• Recruited a regular outside group of experts (its size varied from five to twelve people) to guide us on the management and sales and marketing of bicycles and parts by independent retailers

CUSTOMER SERVICE

• Promoted to run RRD’s customer service production desk; serviced clients in-house from individuals to large legal and corporate work groups; oversaw outsourcing to local and international vendors

TRAINER

• Selected by RRD to train people in its NYC division and other domestic and international sites

Developed two-week training program for desktop and prepress employees on best practices regarding integrating off-the-shelf software with company’s proprietary systems

Traveled to London, Barbados, Chicago, Lancaster, PA and other RRD sites

Trained non-desktop employees on Mac versus PC issues

Wrote training manuals, developed seminars and gave PowerPoint presentations COMPUTER SKILLS

• Expert in both PC and Mac environments, some experience in Linux desktop publishing: expert in QuarkXpress, InDesign Acrobat; intermediate skills in Illustrator, Photoshop, the Corel suite, PageMaker, FrameMaker, Freehand

office: the entire MS Office Suite; expert in Word and PowerPoint spreadsheets: Microsoft Excel, Lotus 1-2-3, Quattro Pro, VisiCalc databases: Microsoft Access, Microrim’s R:Base (a relational database program) scheduling: Microsoft Office Project

INTERESTS & ACTIVITIES

Beacon Sloop Club local environmental and sailing group; includes volunteering to help promote a clean Hudson River and to help sail and maintain the Woody, a wooden sloop that takes guests on evening trips during the summer months

The Aroma of Light an ongoing photography project depicting the city of Beacon in the hour surrounding sunrise

Additional Activities bicycling and hiking; reading, mostly 19th century American history and works from the Scottish enlightenment

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