Customer Service Information Technology
Resume:
Paul W. Tracy
**********@*****.***
St. Paul, MN 55116
Key Skills
●Extensive knowledge of Java, and C# utilizing the Eclipse and Microsoft Visual Studio IDEs.
●Educated in design principles and best practices of the UML
●Possess a thorough understanding of Lifecycles and the Agile methodologies
●Demonstrated ability to design and build mobile apps for Android and Microsoft platforms
●Fluent in use of design diagramming programs, including MS Visio & Visual Paradigm
●Well-informed in relational database structures, designs and SQL in DBMS systems that include MySQL and SQL Server
●Proficiency in Web design, HTML/XHTML, CSS Style Sheets, XML, PHP and JavaScript
●Expert use and maintenance of computer/office networks
●Understanding of the process of project planning and management and how to adhere to them using MS Office Project
Employment History
Assistant Manager
April 2013 – Present
Holiday Stationstore #404
Minneapolis, MN
●Collaboration with management team of four with focus on ensuring adherence to policies, procedures, and standards, while maintaining excellent customer service
●Direct training and supervision of new personnel at flagship training store in the Twin Cities
●Other duties include completion of daily service reports, merchandising, layout and product inventory
Database Design Analyst
April 2014 – June 2015
University of Minnesota Academic Health Center
School of Nursing
Minneapolis, MN
●Designed new relational database to house grant information to ease data extraction for manipulation of information to provide to faculty
●Created user entry/update forms with improved end user experience in mind including intuitive options to ensure data integrity
●Developed series of reports to retrieve grant information in a variety of client specified formats to allow for future expansion
●Conducted user customized training sessions with the primary user with a “train the trainer” mindset
Business Manager
June 1998 – May 2012
Norland Sanitary Service
Canyon, MN
●Directed daily operations, including accounts receivable, payroll, daily reconciliation, and tax preparation, for a sanitation business with an annual budget of $200,000+, serving 500+ customers and supervising a staff of three
●Designed billing coding and a new billing system to shift from an individual billing system to weekday based billing system cutting time investment by with the end goal of balancing workload to increase staff efficiency
●Facilitated successful business transition to new management with focus on maintaining strongly established customer base
Administrative Assistant
September 1990 – June 1998
Plan Administrators, Inc
Duluth, MN
●Verified union members’ eligibility for health, dental, and pension plans & processed pension payments and health benefit claims
●Supported Lead Plan Administrator in gathering and organizing materials for Trustee meetings including preparation for actuarial evaluations
●Performed general bookkeeping activities
Programmer
January 1992 – December 2004
Crist Sanitation
Floodwood, MN
●Modernized and constructed new accounts receivable billing and tracking system utilizing Dbase III+, for a company with a 300+ customer base, which included modules for entry of invoices, payments and adjustments, and report printing
●Provided ongoing client support to system, including training of new users and upgrading original design to accommodate business growth affected by changes in county government regulations
Education
Capella University
March 2009 – July 2014
Bachelors of Science – Information Technology
Minneapolis, MN
●Education focusing on Information Technology General.
●Courses included requirements gathering for IT projects, software design and Java programming, database design, administration, and SQL, network design and maintenance, web development, and user interface design.
●Further courses included written communications, business, and IT focused project management
College of St. Scholastica
September 1987 – January 1990
●Education focused on Computer Information Systems and the Liberal Arts
●Degree courses studied comprised of system analysis & design, database design, and a multitude of programming languages that included Pascal, Cobol & Dbase III
●Well rounded curriculum that also included many business courses such as one full year of Accounting, a course in Financial Management, and multiple courses in Economics
●Communications education that included business writing, research writing and presentation, and oral communications
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