Armand Dixon

**** ***** ******* ***, *******, IL 60637 773-***-****

acs20g@r.postjobfree.com

EDUCATION & PROFESSIONAL DEVELOPMENT:

Morehouse College- Atlanta, Georgia Class of 2011

Bachelor of Arts degree in Business Administration/ Management

ITIL IT Management Certificate Completed 2015

Learn about service management as a practice and gain an awareness of the key principles and models in the ITIL service lifecycle.

SQL Certified

Cisco, Oracle, (ISC)2, EXIN, and ISACA

EXPERIENCE:

Advocate Insiders Chicago, IL

Consulting Analyst (Remote) 6/2014-Present

Reducing IT and Telecom cost via procurement process or utilization of new technologies for companies.

Sourced High profile Inventories, Conducted Data Center Migrations, Built WAN assessments for high profile clients such as Kroger, Blackbaud, Groupon, iHeart Media, and Old Castle.

Developed a vast understanding of Microsoft Excel and the effectiveness of data analysis. Also constructed inventories for many high profile clients

Sam’s Club Little Rock, AR

Membership Manager 1/13-6/2014

Oversees the front end operations of a $98M store

Orchestrated many company programs including outside sales in the field to increase business volume within the club

Indexed at 102% year over year increase in Membership income

Increased the member experience tracker at an index of 105% within four months of service.

Drastically increased declining business relationship by establishing business member visits and obtaining items that was desired.

Sam’s Club Bentonville, AR

Manager in Training (MIT) 5/12-12/12

Created different standard operating procedures(SOPs) to ensure associates are knowledgeable in their respective department

Studied different areas of the business from each department and how to efficiently develop a strong workforce

Created different standard operating procedures(SOPs) to ensure associates are knowledgeable in their respective department

Implemented a three-week entry training program where they focus on shrink, obtaining metrics for the club and being fast/friendly as a cashier.

Value Village Marietta, GA

Assistant/HR Manager 8/11-4/12

Supervises the store with a dynamic track record of increasing profits, reducing cost, inventory and shrink, while transforming

the customer experience

Oversees daily operation of highly trafficked store and hired, trained and supervised 40 employees to aggressively outperform our closely located competitors

Manager all aspects of financial control for the store with responsibility of sell through rates and increasing weekly sales by 25% through the quality and accuracy of work performed

U.S Marines Atlanta, GA

Platoon Sergeant 08/06 to 6/11

Recruited, developed, and motivated a 60+ team of potential officer candidates to lead young Marines into combat operations

Delegated weekly updating file officer candidates on their current physical and mental status

Developed several Excel spreadsheets currently in use for reducing entry time and automatically cross-referencing for errors.

Produced over twelve honor graduates after leadership processes were implemented

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