Customer Service Technical Support

CURRICULUM VITAE

AMIYA RANJAN DASH

PERMANENT & MAILING ADDRESS

C/O - Pramila Dash

Plot no-218 Unit IV

Sastri Nagar. Bhubaneswar,

ORISSA-751001.

INDIA

CONTACT INFORMATION

Mobile No +91-987*******/+91-738*******

OBJECTIVES

E-Mail Address ****.*****@*****.***

To work in a reputed organization that provides growth and an opportunity to enhance

Technical skill acquired and gain additional knowledge in a learning environment.

ACADEMIC QUALIFICATION

Completed Graduation in Arts in 2012

Completed CCNA(Cisco Certified Networking Associate) professional course from IIHT

Completed ITIL Certification in 2015

WORK EXPERIENCE

Worked with Wipro in Kolkata, as a Senior Associate for 16months.

Worked as a Voice & accent Trainer for Orion Edutech in Bhubaneswar, for 1 year.

Working with Dell International Services, as Client Technical Support since 2 years.

JOB RESPONSIBILITIES

Job role includes handling escalation calls of customers and providing then appropriate

resolution and giving customer satisfaction and customer retention.

It also includes working under suitable work environment with a team and also supporting then

as per needs and adhere to a given process without any type of non-compliance.

Also includes providing technical resolution to the customers and troubleshooting which

includes working on antivirus, desktops. Laptops and printers and also routers and

resolving issues at a given time limit and also educating a customer about the issue.

o Includes receiving inbound calls as well as making outbound calls to the customers and

solve their queries and needs and receive an excellent customer satisfaction rating.

o And providing soft skills training to the candidates and making them aware about

general quality parameters.

PERSONAL INFORMATION

Fathers Name : Manoranjan Sahoo

3rd October 1985

Date of Birth :

Nationality : Indian

Languages Known : English, Hindi,Oriya, Bengali & Tamil

Hobbies : Interaction with people.

DECLARATION

I hereby declare that information furnished above is true to best of my knowledge and belief.

DATE: (AMIYA RANJAN DASH)

PLACE:

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