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Technical Manager

Location:
Saint Augustine, FL
Posted:
January 09, 2016

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Resume:

Samuell Lee

St. Augustine, FL 904-***-****

acs1z2@r.postjobfree.com ● www.linkedin.com/in/samuelllee/

OVERVIEW

Proven technical leader with a wide breadth of experience that he uses to drive teams to excellence. He has an extensive background and training in team development with a record of moving teams through the stages to performing. Technical background in both Operations and Development, leading to a diverse pool of experience that encompasses testing, development and operational readiness.

EXPERIENCE

Alluvion Staffing, Jacksonville, FL 2015 - Present

Technical Recruiter May 2015 - Present

No. Direct Reports: 18

Worked with Account managers as a technical subject matter expert to help interpret customer needs, translated needs into workable requirement that was then used to determine the necessary skills and requirements needed to fill the job.

Sourced and qualified candidates. Provided in-depth technical interviews to ensure candidates were a viable fit.

Managed Candidates and provided HR administrative functions to include answering HR questions and terminations.

SPRINT/NEXTEL, Reston, VA 2010 – 2014

Team Lead - Device Enablement Group Jun 2012 - Nov 2014

Position: Sr. Telecom Design Engineer III

No. Direct Reports: 1 Project Manager, 3 Telecom Design Engineers

No. Indirect Reports: 4 Program Managers, 12 Project Managers, 32 Vendor Test Engineers

OSs and DBs: RHEL, MySQL, Windows XP & 7

Systems and Languages: HP Quality Center/ALM, Wireshark, QXDM, Bash, Perl, Google MapsEngine, MS Office

Led team of technical engineers that was distributed nationwide and located in every time zone. Allocated resources to projects on an as needed basis.

Led team responsible for coordinating drive testing among all critical device Vendors (Apple, Samsung, Motorola, LG and Google)

oCreated a Master Test Plan of over 13,500 test cases to be shared between all vendors to ensure continuity and to help speed along the process.

oCreated a single database to house information about all 50k+ cell towers in the US. Used information to create a nationwide mapping of all sites utilizing RHEL, MySQL and Google MapsEngine.

Program manager responsible for tracking the upgrades of all cell towers within the US, reporting status to Senior Program Manager, Senior Executives and External Partners.

o4 program managers reported the status and timelines of schedules, they in turn were responsible for 3 project managers which managed various RAN Vendors.

Recalled back by Senior Management to assist Sprint Direct Connect team with Release 5.1 in project recovery. Project was 6 months behind schedule and was facing budget overage of $400k.

oCreated a project test plan that targeted required regression testing.

oRe-aligned testing processes to ensure a more efficient and effective testing process

oArchitected a new solution for User Database and created an Agile delivery timeline that better aligned with testing and release requirements

oSuccessfully launched on time and with a budget overage of just $40k.

Acting Manager - Sprint Direct Connect DevOps Nov 2010 - Jun 2012

Position: Sr. Telecom Design Engineer III

No. Direct Reports: 2 Program Managers, 3 Project Managers, 15 Telecom Design Engineers

No. Indirect Reports: 2 Program Managers, 4 Project Managers, 47 Contractors/Consultants

OSs and DBs: RHEL, Solaris, MySQL, Windows Server 2003, Windows XP & 7

Systems and Languages: HP Quality Center/ALM, F5 BigIP (LTM & GTM), Bind DNS, QXDM, Wireshark, Bash, Perl, Cisco AR, Bridgewater AAA, QCHAT, C# .Net Library, MS Office

Managed team of 15 technical engineers that reported directly to me as well as a large contingent of vendor consultants and contractors. Directly responsible for hiring, training, coaching, resource allocation and evaluating team members. IT management of information security best practices.

oTeam was responsible for Architecture, testing, implementation and Tier IV support of Operations. In this role, the team was responsible for change control, auditing of systems, system compliance, security compliance (to include CALEA) and break/fix outage support when Tier III exceeded their SLA.

Subject matter expert and lead Architect on direct connect project. Completed a redesign of the proximity solution, DNS implementation and F5 load balancing solution utilizing both LTM and GTM.

Managed 2 high profile full system upgrade projects to completion, on-time and on budget. Also managed a complete re-architecture of proximity solution project to an on-time and on budget completion.

Developed test requirements, test strategy, test plan and exit criteria for all testing performed in the lab. Testing included elements across the E2E network such as billing, provisioning, call processing, authentication, DNS and Inter-operability.

Coordinated the development of a Master Test Plan (MTP) consisting of over 8,700 test cases. Updated MTP as requirements and systems were updated.

oPersonally developed test plans for multiple systems and software releases as the on-site subject matter expert for Cisco AR, Bridgewater Proximity Server, Bind DNS, And F5 GTM/LTM

oWorked with Qualcomm to test and implement a new network management system that was built on the JVM platform that allowed a nationwide view of all network nodes in a GUI platform for our Tier I analysts.

Created software repository to track changes and an in-depth documentation library within Sharepoint for continuity.

Created a multi-stage test environment that allowed us to test a wide variety of scenarios. Created multiple test environments to ensure we could test concurrently different scenarios.

Oversaw the development and maintenance of Labnet, an internal Windows environment setup to allow consultants limited access to the lab environment without impacting Sprint's main enterprise environment.

ERICSSON MANAGED SERVICES US, Overland Park, KS 2009 – 2010

Network Engineer II - Tier III Sprint Direct Connect Sept 2009 - Nov 2010

No. Indirect Reports: 2 Netop Engineers, 16 NOCC Analysts

OSs and DBs: RHEL, Solaris, MySQL, Windows XP

Systems and Languages: HP Quality Center/ALM, F5 BigIP (LTM & GTM), Bind DNS, QXDM, Wireshark, Bash, Perl, Cisco AR, Bridgewater AAA, QCHAT, MS Office

Sprint outsourced operational network services to Ericsson Managed Services (EMS).

Led team responsible for providing training to new control center in Noida India. Conducted a 6 week in-country training session to ensure on-site engineers were properly trained and prepared.

Lead engineer on data center consolidation effort. Reduced equipment footprint for Push to Talk platform from 12 regional data-centers down to 4 centers. Mapping out new data traffic and OSPF zones to ensure smooth transition between centers resulting in a company cost savings of $8 Million over 5 years.

SPRINT/NEXTEL, Overland Park, KS 2006 – 2009

Network Engineer II - Tier III Sprint Direct Connect Feb 2008 – Sept 2009

OSs and DBs: RHEL, Solaris, MySQL, Windows XP

Systems and Languages: HP Quality Center/ALM, F5 BigIP (LTM & GTM), Bind DNS, QXDM, Wireshark, Bash, Perl, Cisco AR, Bridgewater AAA, QCHAT, MS Office

Operational Tier III engineer responsible for over 2000 servers across the nation consisting primarily of RHEL and Solaris systems.

Served as Project Lead for Enhanced Service Operations (ESO), coordinated training and logistics across multiple groups. Created in-depth alarm analysis for all organizations under ESO to include Voicemail, Sprint Direct Connect (SDC), SPS/ASMS and LBS/E911.

Contributed to the development of a geographic redundancy solution for SDC using only on-hand equipment and no capital expenditure. This closed a gap that was missed during development and deployment.

Primary trainer for Tier 1 and Tier 2 personnel – this included curriculum development, classroom presentation and practical application for the students.

Supervisor Network Operations Jun 2006 – Feb 2008

No. Direct Reports: 18 NOCC Analysts

Designed, developed and implemented a control center from the ground up for a brand new technology within Sprint. Wholly responsible for all aspects of control center implementation from product purchases, new hires and training.

Decreased standard training time by 60 percent, analyst taking ownership of market in 1-2 weeks instead of 3-4 weeks.

Negotiated Service Level Agreements with internal organizations.

Responsible for Acceptance Testing Plans, Operational Acceptance testing, User Acceptance Testing and coordination between organizations for a new service platform consisting of more than 2000 elements.

Network Analyst (Contract) May 2006 – Jun 2006

Analyst responsible for monitoring of a specific geographic region within the United States consisting of a vendor “market”. Initial triage and break-fix with escalation to both internal and external teams.

Fastest to market ownership, managed market within 3 days instead of the traditional 3-4 weeks.

UNITED STATES AIR FORCE, Air Force Academy, CO 2000 – 2006

Last Rank Held: Staff Sergeant

Highest Clearance Held: Top Secret/SCI/YWC3

Last Clearance Held: Secret

Organizations:

USAF Academy Comptroller Squadron (CPTS), Colorado Springs, CO

305th CPTS, McGuire Air Force Base (AFB), NJ

Positions Held:

Non-Commissioned Officer In Charge (NCOIC) – Manager of Quality Assurance

Assistant NCOIC - Supervisor Customer Support/Customer Service

Certified Train the Trainer (Squadron, Group, Wing, Detached Units & USAF Academy)

NCOIC – Manager of AETC Inspector General (IG) Team, directly responsible for a team of 6 inspectors

Financial Services Officer for Governance and Operational Risk Assurance

Organization:

305th Security Forces Squadron (SFS), McGuire AFB, NJ

Positions Held:

Flight Supervisor - Led team of 45-60 Airmen

Team Lead – Quick Reaction Force (QRF/SWAT) Consisting of 3-4 team members

Patrolman/Security Officer

Certified Customs Agent

CERTIFICATIONS

Comptia A+, Network+ and Project+

License COMP001005194717



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