Customer Service Medical Assistant

Lanae Barnett

832-***-****

************@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated medical assistant skilled in technical, clerical and patient support. I have a strong ability to communicate clearly and effectively to patients and staff. Customer service oriented and trained with greeting patients, scheduling appointments, preparing patient charts, refilling medication and taking messages for the physician. I am very enthusiastic medical professional with devoted work ethic.

QUALIFICATIONS

Phone communication

Specimen collection/processing

Chart preparation/filing

Professional customer service

Obtaining/charting patient information

Insurance knowledgeable

Record keeping

Prescription terminology experienced

65 WPM

EMR proficient

Medical terms knowledgeable

Immunization/Injection confident

EMPLOYMENT

1960 Family Practice, PA Houston, TX Jan. 2013 – Oct. 2014

Obtained patient information such as vital signs, medication lists, and progress notes from other physicians. Data entry and chart updates (meaningful use). Refill requests and specialists referrals for patients. Also answered calls for several physicians and routed messages to the correct departments. Rooming and discharging patients as well as assisting physician with small office procedures. Pulling and filing laboratory and imaging reports. Mailing and calling patients with test results. Scheduled follow up appointments and also worker’s compensation and FMLA paperwork aware.

NCO Group- Customer Service Houston, TX Nov. 2011 - Feb. 2012

Managed customer calls effectively in a complex, fast-paced call center environment. Collected customer feedback and made process changes to exceed customer satisfaction goals. Defused volatile customer situations. Directed inbound calls in phone queues to improve call flow.

Wal-Mart Stores Inc. Tomball, TX June 2011 - Nov. 2011

Greeted customers entering the store to ascertain what each individual wanted or needed. Maintained cleanliness and presentation of stock room and production floor. Stocked and rotated inventory regularly. Routinely answered customer questions regarding merchandise and pricing.

EDUCATION

Everest Institute Houston, TX Feb. 2012 - Nov. 2012

Medical Assistant Program

Klein Oak High School Spring, TX Aug. 2006 -June 2010

High School Diploma

Certifications

CPR (BLS), HIPAA, OSHA Certified

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