Customer Service Representative

Jessica C. Simmons

*******.*********@*****.***

**** * *** ******* ******* S

Houston, Texas 77002 713-***-****

Education

DeVry University Online Houston, TX 11/2012

Candidate for Bachelor in Technical Management

Concentration in Business Information Systems

Cumulative GPA 2.8

Coastal Carolina Community College, Jacksonville NC 1/2003-5/2004 8/2004-5/2006

Associate of Science in Applied Science

Concentration in Computer Programming

Cumulative GPA 3.0

WORK EXPERIENCE

October 2014-Current Microsoft, Sutherland Global Services, Houston, Texas

Assist customer’s over the phone with Microsoft products, providing pricing, and assisting with setting up appointments. Also if customer need to speak with the store or upper management you go through the proper channels to assist the customer.

August 2014 - October 2014 Intern, Houston Ballet, Houston, Texas

Working with IT support doing minor installs, some database inventory, and email setups.

September 2013 – December 2013 Computer Operator, Parallon ABM Houston, Texas

Data Entry and processing for HCA and life point facilities. Calculating account balance for each facility, documenting other reports for facilities.

09/2011-12/2011 Technology Department, North Carolina Central University, Durham, North Carolina

Technician Assistant (Work Study); Organized and maintained computer system; maintained and troubleshoot computer equipment and printers; provided and assisted students and faculty with any concerns.

11/2009-04/2010 Retail Department, Lane Bryant, Jacksonville, North Carolina & Metairie, Louisiana

Process customer’s payments; perform stocking and merchandising of merchandise; assist with increase of company sales.

09/2009-12/2009 11/2006-07/2007 Customer Service Representative, Alorica, Jacksonville, North Carolina

Provided excellent customer service by telephone; updated company database of customer’s information.

HONORS AND AWARDS

2005 Dean’s List Coastal Carolina Community College

SKILLS

Computer: Basic computer skills; Dexterous in Microsoft Office

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