Customer Service Representative

Latoya Henry

Dallas, TX

*************@*****.*** - 214-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Contractor-Settlement Specialist

Randstad/Bank of America - Plano, TX - November 2015 to Present Review and analyzes appraisal reports of staff and outside fee vendors for efficacy of their value Perform data entry using word processing, spreadsheet or database commands and format material as required

Work a time sensitive order queue scheduling order out to appraiser. Review discrepancies in data received,

request clarification or advise supervisor of issues related to data perform data verification routines in accordance with company procedures.

Contract-Perm Customer Service Representative

Kforce/Metlife/GreenTree - Irving, TX - 2013 to 2015 Performed basic customer service for a high volume inbound & outbound call center. processing of payoff statement quotes, including prepayment penalty and refund calculations. Assist customers with billing disputes, payment

arrangements, account maintenance, and trouble shooting. Process Verifications of Mortgage for both internal and external customer. Assists borrowers with late charge waiver, due date change, and other loan maintenance requests. Contractor-Mortgage Servicing Specialist

Axelon Services Corp/ Bank of America - Richardson, TX - June 2012 to November 2012 Track, Negotiate and Report on Code Violations. Review requests in accordance with established guidelines and determines appropriate courses of action. Ensure property inspections are completed in accordance with local, state, federal, and agency guidelines. Ensure properties are secure and maintained. Review and obtain approval property preservation bids for repair. Timely review and process approved invoices. Assist manager with the oversight of the Property Preservation Vendors Contractor-Settlement Specialist

Kforce/Bank of America - Plano, TX - 2010 to 2011

Review and analyzes appraisal reports of staff and outside fee vendors for efficacy of their value Perform data entry using word processing, spreadsheet or database commands and format material as required

Work a time sensitive order queue scheduling order out to appraiser. Review discrepancies in data received,

request clarification or advise supervisor of issues related to data •perform data verification routines in accordance with company procedures.

EDUCATION

High School Diploma

Oscar Dean Wyatt High School

SKILLS

Excellent listening, communication and telephone skills Ability to multi-task required Proficient in 10 Key, typewriter, & computer keyboard Ability to make decisions with minimum supervision Ability to work as a team on projects with other departments

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