Customer Service Sales Representative
Resume:
Douglas M Peck
Fort Worth, TX 76123
*****.*@*****.***
SUMMARY
Experienced technical professional ready to hit the ground running having worked for medium to large geographically distributed companies for last few years. Adept at supporting local and remote users on desktops, laptops, servers and various mobile devices including Blackberry.
TECHNICAL SKILLS
Windows OS (98, NT, 2000, XP, 2003, Vista, Win 7. Win 8.1), MacIntosh 10.x, Novell Netware (2.x 3.11, 3.12, 4.1, 5.x) Windows Server 2000, 2003, Windows Proxy Server, Windows Radius Server, Firewall, Intrusion Detection, Routers and Switches, Active Directory, Exchange Server (2000), CA Unicenter Service Desk Software, Blackberry Enterprise Server, Remote Desktop Protocol (RDP), Dell Compaq/HP, Various 5250 clients, Various 3270 Emulators, IBM AS400, Enterasys VPN, Citrix.
●15 years experience maintaining Microsoft Operating Systems for Desktops and Servers. 15 years experience with hardware installation and troubleshooting with both desktop computers, printers/plotters and server equipment.
●2 years Active Directory management experience. Creating, managing and removing User Accounts, Security Groups and Distribution Lists
●1 year experience with Microsoft Exchange Server - Creating, managing and removing Exchange email accounts.
●10 years experience with Nokia firewall, creating DMZ, creating IP schemes.
●Excellent communication skills with all types of users, Management/end-users
●5 years experience in Citrix (remote users)
PROFESSIONAL EXPERIENCE
Peck Distributing LLC, Norfolk NE
September 2014 - October 2015
Position: Owner, Merchandiser, Sales Representative
●Responsibilities: Accounting, Computer skills, Merchandising and selling on a daily basis. Managing Employees
USPS
August 2013 – September 2014
Mail Handler Assistant
●Unload/Load trucks
●Sort Standard/Parcel Post packages
●Sort Priority packages
●Prep mail for Flat Sorter (magazines)
●Forklift certified
AVENTURE/MARATHON PRESS
March 2013 - End of April 2013
Internet Web Support
●Answer technical support calls from clients
●Sell websites
●Monitor new website builds
●Correct problems on accounts
●WordPress
●Setup email (Mac Mail/Outlook) for clients
Hostess Brands
July 2012 - Nov 2012
Route Salesman
●Merchandise bread and snack cakes
●Order product
●Interact with Managers / Store Leads
●Hand-held computer
●Stale Transactions
●Selling new Products
Kelly Services/Ameritas
Feb 2012 - July 2012
Customer Service Rep – Dental Claims
●Answer calls from Dental Offices regarding Policy/Insurance information
●Process dental claims
First National Bank of Omaha
Sept 2009 – April 2011
Customer Service Rep – Credit Cards
●Answer calls from Credit Card customers regarding their account
●Process credit limit increases
●Process new credit card requests
●Resolve problems with accounts
Northeast Community College
July 2007 – August 2008
Online Application Specialist
●Supported online student system
●Updated web pages
●Windows update server – push updates to 200-300 pc’s a week
●Windows 2003 server
●Setup backup server (Windows 2003, Backup Exec), setup backup routines
●Supported desktops running Windows XP/Vista
●Installed/uninstalled software of PC’s
●Supported imagining software locally and on server
●Supported/configured printers for application use
●Managing license keys for hardware/software
EDS
March 2003 – August 2006
●Installed and configured Windows IIS Servers
●Installation and maintenance/configuration of Windows 2000/NT.4.x/XP with 500+ PCs
●Excellent communication skills in end-user support from Management down
●LAN/WAN Infrastructure
●Design and implement new proxy server (Internet Monitoring)
●Assist in the implementation of new core routers and switches
●Support WAN router, troubleshoot
●Support CheckPoint firewall, Cisco Pix Firewall, Cisco/Enterasys routers, switches, Fortinet firewall, Enterasys VPN router
●Converted 300+ Novell clients to Windows 2000 Servers
●Implemented SSH solutions for clients
●Implemented FTP solutions for clients
●Research vendor/products for implementations
●Attended weekly planning meetings
●In charge of conversion of CheckPoint firewall to Fortinet firewall
●Documented City of Anaheim network using Visio
●Work with Enterasys Network Console to model equipment and setup monitoring of said switches, routers, etc.
●Assist with writing port based policies
●Worked on setting up remote access, dial-up access, writing of internet scripts to allow access to local resources
ACS
October 1997 – Feb 2003
Network Specialist
●Managed City of Anaheim network
●Managed firewall, DMZ, Internal servers
●Administered printers, file servers, proxy servers, spam devices
●Troubleshoot at the server/desktop levels and provided applicable training
●Provided support for DNS, DHCP
●Worked with vendors to provide new solutions to the City of Anaheim
●Assisted with implementation of new network switches
City of Anaheim
August 1986 – Sept 1997
Systems Specialist
●Installed and configured 10 file servers (Novell 3.x)
●Configured users and printers
●Installed applications and trained end-users
●Setup backup system and managed backups
●Day to day maintenance, adding/removing users, giving proper permissions to files
●Installing printers
●Meetings with end-users, managers for Budget year considerations
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