Customer Service Assistant

WENDY POTTER 289-***-****

*** ****** ****** * ******, Ontario L1N 2J8 *****.********@*****.***

An Administrative Professional seeking a position within your establishment as a

Administrative assistant/ Receptionist

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Proficient in Microsoft Word and Excel; with the ability to type 60 words/min

Experience with Quickbooks and Simply Accounting

Effective interpersonal, and customer service skills

Excellent oral and written communication skills with the ability to liaise with all levels of an organization

Multitask orientated; organized and work well in fast paced environments

Well developed leadership, supervisory and conflict resolution skills

Experienced receptionist and customer service associate

Creative, flexible and open to learning new skills

High energy, driven, positive and focused

RELEVANT EXPERIENCE

Assistant Bookkeeper/Receptionist 2011-Present

S.N King Bookkeeping Services, Toronto ON

Responsible for answering all client inquiries in person, over the phone and via email

Manage incoming phone calls and direct appropriately

Prepare invoices; maintain electronic and manual filing systems. Basic knowledge of Quickbooks and Simply Accounting Software

Create and maintain tracking systems in order to optimize scheduling and time management for CEO

Responsible for providing information on products and services offered and scheduling appointments accordingly

Head Cashier 2008-2010

Home Depot, Pickering ON

Prepared staff schedules, supervised cashiers in order to ensure a high level of productivity

Coordinated opening and closing duties of all cash stations

Completed transaction voids, promotions, and discounts at each cash station

Liaised with Supervisors, and Managers to review staff performances, sales progress and store operations

Promoted to Head Cashier as a result of quality performance and efficiency

Responsible for ensuring that all cashiers were training accordingly and were kept up to date on all policies and procedures

WENDY POTTER 289-***-****

840 Dundas Street E Whitby, Ontario L1N 2J8 *****.********@*****.***

RELEVANT EXPERIENCE CONTINUED

Catering Assistant/Server 2005-2008

Sassy’s Restaurant-Fine Dining, Whitby ON

Responsible for accurately performing cash handling duties of up to $1000.00

Oversaw both private and corporate functions ensuring events ran smoothly

Entrusted with catering responsibilities for corporate accounts

Processed reservations over the phone, verified accuracy of orders, and ensured timely deliveries and quality of service

Responsible for regulation and service of all alcoholic beverages under Smart Serve Certifications and Alcohol and Gaming Commission of Ontario

EDUCATION AND PROFESSIONAL DEVELOPMENT

Business Administration- Small Business/ Entrepreneurship 2013

Durham College, Oshawa ON

Received Honours

General Arts and Science Diploma 2011

Durham College, Oshawa ON

Received Honours

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