Ryan D. McLachlan
**** ********** **., ********, ** 23139 Mobile: 804-***-**** acs1ca@r.postjobfree.com
Summary
Experienced Network Engineer/Windows Administrator seeking a position with a company that will allow me to apply and enhance my skills. I am eager to contribute my creativity and dedication towards the success of your company.
Professional Strengths
Comprehensive experience managing VMware ESX 2.5 through 4.1, ESXi 5
Extensive experience in network administration with Windows Server 2003-2012, Active Directory, Exchange Server 2003-2007, and Office 365
Exceptional problem solving and analytical skills in troubleshooting software, server and related hardware issues at the Tier Three support level.
ITIL Foundation Qualified
Experienced in providing remote technical support for multiple remote facilities using GoToAssist, RDP, Dameware, Webex and Microsoft Communicator
Basic understanding in managing Cisco networking technologies and protocols, managed switches, and Wireless LAN Controllers
Excellent technical and non-technical communications skills, with experience developing SOX and FDA compliance qualification requirements specifications and documentation
Excellent leadership experience, having successfully provided technical direction and project management of teams of six to eight technicians at multiple remote facilities
Technical Skills
Microsoft Server 2003-2012/Exchange Server 2003-2010, Microsoft Small Business Server 2003 – 2011, Active Directory, Office 365; VMWare ESX 2.5 to 4.1; VMWare ESXi 5; Cisco Network Devices (Catalyst 3560, 6509, 3750, ASA 5505 and 5510); Data backup utilizing CommVault 7.0.0, EMC Avamar, StorageCraft Shadow Protect, and other online services such as Intronis; SQL Server 2005 and 2008; Windows 7 and 8, Office 2010 and 2013; Virus removal using AVG, MalwareBytes, CCleaner, Hitman Pro, and Spybot; GoodLink and ActiveSync Smartphone administration.
Education
University of Maryland, Baltimore County (UMBC), Baltimore, MD
BS - Information Systems Management (IS), August 2004
Served as the Student Representative for the IFSM Program while attending the UMBC Shady Grove Campus, as appointed by the IFSM Program Chair for UMBC Shady Grove.
Awarded the Student Achievement Award for the IFSM Program at the UMBC, Shady Grove campus.
Relevant Experience
WebPoint IT - Midlothian, VA 09/13 to Present
IT Support Engineer
Manage Service Provider support using Labtech
Remote support using RDP, VNC, and GoToAssist
Administer MS Active Directory and Exchange Server 2003 - 2012.
Windows Remote Desktop Services Deployment
Provide remote desktop support to resolve issues with Windows XP, 7, and 8, MS Office, VPN (Cisco and PPTP), Smartphone connections, and printers
Basic support of Site-to-Site VPNs using Cisco ASA 5505
Administration of Cisco WLAN Controller
Administering StorageCraft Shadow Protect (Installing, configuring, monitoring, and restoring data)
Support of several main line of business applications (i.e. ProCare, erecruit, and QuickBooks)
Provide on-call telephone support
AntiVirus (Vipre and WebRoot) and Malware support
Full Vendor interaction and support
Microsoft Office 365 support from initial configuration into production
Office moves of services and equipment, ensuring all office and services are ready and adequate
Afterhours support as part of a rotation within company
The Tech Group - Tempe, AZ
Network Engineer 08/07 to 08/13
Project Manager for company-wide, multi-facility Cisco Catalyst network infrastructure upgrade project utilizing MS Project 2010 for scheduling, budget tracking and resource allocation.
Provide technical leadership and guidance for remote site representatives at eight plant locations, including Ireland.
Implement and administer SOX and FDA compliance requirements for company hardware and software systems, and participate in the creation of supporting specification documents.
Administer routine scheduled backup and restore of networked servers and desktops utilizing CommVault and EMC Avamar.
Administer company-wide Group Policies and DNS changes for networked servers and workstations.
Install and implement network applications as required by the business – most recently: Sage FAS [Fixed Asset Solutions] and ACOM [Financial and ERP].
Manage Microsoft SQL 2005 and 2008 servers.
Manage corporate intranet web filtering using WebSense.
Schedule and push periodic Windows updates via WSUS.
Provide on-call 3rd tier engineering support on a rotating schedule.
Service Desk Administrator 11/06 to 07/07
Administered MS Active Directory and Exchange Server 2000 and 2003.
Provided remote desktop support to resolve issues with MS Office, VPN and GoodLink Smartphone connections, network servers, printers and drives.
Provided on-call 2nd-tier telephone support to local IT techs at multiple remote sites.
Administered all company IT hardware and software purchases.
Reconciled IT billing accounts for data services, wireless charges, etc.
World Wide Technology - Tempe, AZ
Customer Engineer 06/06 to 11/06
Provided company-wide desktop support for PC users including computer and printer setup, application troubleshooting, and configuring networked printers on MS Server 2000 and 2003.
Performed system imaging of both Windows and Apple desktop and laptop computers.
TerpSys - Bethesda, MD
Computer Analyst 10/05 to 04/06
Provided technical support for corporate Windows and Macintosh desktops.
Managed all aspects of small systems installation, configuration and performance tuning.
Performed maintenance, repair, upgrades, enhancements, and reconfiguration of hardware, software and operating systems in an inter-networked environment.
Computer Solutions Analyst (CSA) 11/04 to 9/05
Lead a team of three to six CSAs, responsible for training new staff and coordinating work schedules.
Acted as primary liaison between the NIH Helpdesk and desktop support technicians for email and standard desktop applications, as well as custom applications developed by or for the client.
Served as 2nd-tier support for resolution of problem tickets which other CSAs could not decipher.
Performed problem analysis and directed the implementation of corrective action.
Recorded all incidents in a ticket tracking system and escalated the tickets to appropriate personnel for problems that could not be quickly resolved by telephone.
Kevric Company - Bethesda, MD
Quality Assurance Analyst 7/04 to 11/04
Performed quality assurance oversight for the coding and cataloging of medical journals and articles posted to MEDLINE, the U.S. National Library of Medicine’s online bibliographic database.
Reviewed all database entries to ensure that articles were properly indexed, the authors properly cited, support for the research was acknowledged, and the abstracts were free of errors.