Customer Service Sales

MELISSA HOSNER

**** *. ********* ***. ***** Oak, MI 48073 - 248-***-**** - *************@*****.***

SUMMARY

Experienced Sales professional with extensive office knowledge. Industrial, Automotive, Construction, and Computer Industry background. Seeking opportunity to utilize my education and employment experience in a challenging organization.

Bachelors of Business Administration – Nichols College, Dudley, MA – 3.95 GPA

EXPERIENCE

3/09-9/15

Inside Sales, SlipNOT Metal Safety Flooring – Detroit, MI

Industrial metal sales, customer service management, follow-ups, tradeshows, vendor liaison, create and manage customer relationships

2/08-2/09

Event Planner/Coordinator, General Motors – Warren, MI

Affinity group liaison for over 2500 members, event coordinator, website database management, meeting preparation and execution, newsletter preparation, mentoring program, PowerPoint presentations, networking events, outreach and recruiting

8/03-12/07

Office Manager/Bookkeeper, Protech Builders – Worcester, MA

A/P, A/R, account reconciliation, billing, liaison between all business associates, office management, administrative duties for company president, assisted customers with all aspects of new residential construction procedures, employee management

6/01-8/03

Event planner/Office – Sales Manager (ISC)2- Framingham, MA

Planned all logistics for Board, and Committee meetings. All aspects of banquets, customer courses, international marketing events, etc. Extensive travel arrangements for President and Board members. All event presentations including PowerPoint, sales reporting and speaking events. Oversaw all office functions: corporate credit cards, executive expenses, human resources, 401K plan, A/P, payroll. Managed sales staff(including reporting and tracking), company inventory, all aspects of tradeshows, exhibits, banquets. Planned and attended over 300 meetings nationwide.

1/97-04/01

Accounting Manager Becker Tooling, Sterling Heights, MI

Accounts receivable, multi-state payroll, human resources, 401K administration, balanced and maintained all incoming cash for 9 subsidiary locations, reconciled all medical bills, employee insurance and workers compensation claims

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