Manager Customer Service

Misty L. Jones

*** ******** ****** 432-***-****

Buffalo Gap, TX 79508 **********@*****.***

SUMMARY OF QUALIFICATIONS

A goal-oriented professional with eight plus years experience. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. Consistently surpass manager’s expectations. A team player, working effectively with others in accomplishing objectives.

Organization

Employee Relations

Solid Internet Skills

Computer Skills

HIGHLIGHTS OF QUALIFICATIONS

Well-rounded individual with the ability to learn new things quickly and efficiently. Takes initiative and has

the ability to work without constant supervision.

Scheduling

QuickBooks

Accounts Receivable/Payable

Payroll

Purchasing and Inventory

Employee Management

Microsoft Office Word and Excel

Brainstorming, Planning, Implementation

Excellent Communication Skills

EXPERIENCE

Bookkeeper/Waitress October 2014 – November 2015

GIGI’S ON MAIN, Sonora, Texas – Daily cash handling and balancing of cash drawer. Maintained and filed records by day, month and quarter. Presented menus to the guests and responded to any questions concerning menu items. Took orders and served beverages and food. Answered phones in a professional manner and took to-go orders. Maintained and ordered supplies and inventory.

Office Manager/Event Planner June 2012 – November 2013

Outback Unlimited, Marble Falls, Texas –Handled accounts payable and receivable, bill collections, multi- phone line system, scheduling of employees, filing and general office duties. Met with clients to plan events and went to location to ensure quality service.

Administrative Assistant/ Banquet Server June 2011 – June 2012

Escondido, Marble Falls, Texas – Scheduled events and created itinerary spreadsheets. Trained new employees, accurate inventory, insured proper TABC regulations and closing duties.

Administrative Business Manager/ Bartender April 2010 – May 2011

Dry Dock Bar and Grill, Marble Falls, Texas –Handled all accounts payable and receivable. Managed and handled all employees not limited to but including payroll, scheduling and employee meetings. Did all ordering, inventory, and purchasing for both the bar and the grill area. Worked as bartender as needed performing all duties of normal bartender and cook duties. Helped in all aspects of setting up and opening business dealing with TABC, City and County Clerk, data systems and all programs from the ground up.

Billing Analyst August 2007 – July 2008

Creative Support Solutions, Austin, Texas –Audited invoices for accuracy for access billing. Prepared multiple billing cycles for various companies every month. Handled all address changes for various companies. Large volumes of accounting adjustments for multiple bill cycles. Prepared, printed and mailed paper copies of invoices to customers. Answered customer service line and assisted customers with billing issues. Answered multi-line phone systems, faxed and copied.

Accounts Receivable Clerk May 2007 – August 2007

Commercial Consolidated Inc., Liberty Hill, Texas – Handled monthly draws for each job in the San Antonio field. Communicated with the product suppliers and the general contractors. Processed payments and invoiced for sub-contractors. Processed and filed liens and intent to liens with the County Clerk’s office. Updated and processed all Word, Excel and American Contractor reports. General Office duties.

ADDITIONAL SKILLS

Windows 95, 2000, XP

QuickBooks

Microsoft Office Word

Microsoft Excel

Research, Internet knowledge, computer knowledge, scanning, typing, fax, phone systems, people skills, and public relations

References available upon request.

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