Customer Service Management

Laura A. Palmer

** ****** **** **. ******, Ontario N5R 5W7

C: 226-***-**** E: ********@*********.**

Objective

An administrative position, allowing me to utilize my interpersonal skills in combination with knowledge gained through formal education.

Education

Ontario College Graduate Certificate in Human Resource Management, Algonquin College, Ottawa, ON September 2015

Honors Bachelor of Arts in History, Lakehead University, Thunder Bay, ON April 2014

Related Skills

Proficient in MSWord, Excel, PowerPoint

Completed Occupational Health and Safety Course

Strong Interpersonal Skills

Self-starter

Administrative experience

Highly organized

Strong customer service skills

Experience

United Parcel Service, London, ON November 2014 to January 2015

Seasonal Delivery Assistant. Sorted and organized parcels, completed necessary paperwork for customers. Provided customer service in a support capacity, offered additional information regarding services. Performed well under pressure, often in a fast-paced environment with frequent interruptions.

Elgin County Railway Museum, St. Thomas, ON April 2013 to September 2013

Collections Assistant. Performed filing duties, processed and tracked existing and new documents, input data with high level of accuracy, updated the collections database, demonstrated strong keyboarding skills. Accepted and registered donations, planned and conducted multiple meetings with the Board of Directors. Assisted in scheduling and updating volunteer files. Conducted tours of the facilities, balanced the register, performed well in team tasks.

Starwood Hotels and Resorts, St. Thomas, ON April 2012 to September 2012

General Reservations Agent. Took in-bound calls, utilized company database. Resolved customer complaints in a professional manner while prioritizing customer satisfaction and building rapport. Communicated effectively with management and customers from diverse backgrounds. Actively participated in talent management meetings and initiatives to improve personal performance.

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