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Customer Service Pharmacy

Location:
Rowlett, TX
Posted:
January 10, 2016

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Resume:

CURRICULUM VITAE

KHANG (KEN) DUY LAM

**** ******** **

Rowlett, TX, 75089

Cell Phone: 469-***-****

Email: acs19c@r.postjobfree.com

Objective: A challenging leadership position in a pharmacy setting that will allow me to gain experience working with a diverse population of patients

Education:

oDoctor of Pharmacy 2012 MCPHS Boston campus

o2005-2007 (Pre-pharmacy) University of Houston

o2004-2005 (Associate in Science degree) Spring Creek Collin County Community College, Texas

o2002-2004 Richland Dallas County Community College, Texas

Licensures

oCalifornia State Board of Pharmacy Pharmacist

November, 2015 - Present

oTexas State Board of Pharmacy Pharmacist

August, 2012 - Present

oMassachusetts State Board of Pharmacy Intern

May, 2008 - August, 2012

oTexas State Board of Pharmacy Intern

May, 2009 - August, 2012

oCertified immunizing pharmacist

Honors:

oWho’s who among the American High School Students award 2000/2001

oArmy Reserved Award (Army Base at Alimito California)

oNational CAP Commander Award (Civil Air Patrol U.S Air Force Auxiliary)

oHonor Roll Award at Richland Community College (2003 Fall, Spring 2004)

oHonor Roll Award at Spring Creek Community College (Fall 2004, Spring 2005)

Career History:

oWal-Mart Pharmacy

200 N Hwy 175

Seagoville, TX 75159

972-***-****

June, 2013 - Current

Pharmacist In Charge

1.Patient counseling, prescription verification, submits appropriate claims for third-party reimbursement and dispensing of medicines within a legal operation of the state and federal laws, rules, and regulations.

2.Drive sales and profit in the Pharmacy and OTC areas

3.Ensure confidentiality of patient information, documentations and records including meeting all inspection and other requirements of the state and federal laws, rules and regulations governing pharmacy operations.

4.Models, enforces, and provides direction and guidance to Associates on proper customer service approaches, techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines.

5.Managing budgets, keeping statistical and financial records

6.Ensure compliance with Company and legal policies, procedures, and regulations in the pharmacy

7.Ordering, selling and oversee control medicines inventory

8.Provides supervision and development opportunities for Associates in assigned areas

9.Supervise the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community

10.Provide Immunizations for Associates and customers

11.Consults with physicians, nurses regarding pharmaceutical questions; advises physicians on formulary medicines and cost-effective therapies. Answers pharmaceutical questions from patients and staffs.

oCVS

8262 Lakeview Parkway

Rowlett, TX 75088

972-***-****

October, 2012 - May, 2013

Pharmacist

1.Patient Counseling, prescriptions verification and disease management

2.Production, drop off and prescriptions pickup

3.Medications inventory management

4.Supervised and assigned technicians workflow

Rotation experiences

oBrigham and Women's Hospital

Boston, MA 02115

March,2012-April,2012

1.Medication review for patients during/after rounding

2.Journal club presentation

3.Therapeutic presentation

4.Drug-information/evidence-based medicine research

oBeverly Hospital/Lifestyle Management Institute

Danvers, MA 01923

Feb, 2012-March, 2012

1.Participate in scheduled clinic appointments with various practitioners and their patients.

2.Under the direct supervision of licensed pharmacist, evaluate and assess patients to determine safe drug therapies, possible drug interaction, dietary supplements and drug-induced nutritional deficiencies

3.Conduct extensive literature searches for feasible alternative therapies to formulate a patient treatment plan so that may complement conventional treatments to optimize patient care outcomes

4.Weekly seminar were given on prevention of disease and the role of carbohydrate, fat, protein and vitamins/minerals.

5.Poster board presentation on Kidney Stones pathology and treatment therapies were presented to the hospital and local fire department at the completion of the rotation

oTarget Pharmacy

Braintree, MA 02184

Nov,2 011-Dec,2011

1.Patients and prescription data entry

2.Prescription filling, contact insurance companies and doctors offices to resolve drug interventions

3.Assisted with compounding medications

4.Patient counseling on prescription and over-the-counter products

5.Practiced verification of prescription and handled DUR problems under supervising pharmacist

oCoram Home Special Infusion Services

Norwood, MA, 02062

Sep,2011-Oct,2011

1.Determine rate of Intermate, Continuous and IV Push for home care patients

2.TPN, Chemo and IVIG infusion rate calculations

3.Dosing for Chronic inflammatory Demyelinating Polyneuropathy (CIDP)

4.Assessment and 30 days follow up with IVIG patients

5.Assistant in preparation in shipping of drugs in both clean room and warehouse

oHebrew Rehabilitation Center

1200 Centre Street

Boston, MA 02131

Aug, 2011-Sep, 2011

1. Monitor long term care residents and rehabilitation patients for therapeutic efficacy and potential toxicity of all drugs

2. Provide information to physicians, nurses and other healthcare providers when requested

3. Reconcile medications, perform medication reduction and check for Warfarin, Lovenox and Antibiotic dosing

4. Identify and review adverse drug reactions and drug related fall incidents

oWalgreens Pharmacy

Dedham, MA 02026

May, 2011-July, 2011

1. Shadowed Pharmacist in his/her daily work

2. Assessment of drug related problems, develop a care plan for patients

3. Interpret and evaluate drug therapy for patients

4. Ensure proper control and dispense of narcotics

oNew England Life Care

Woburn, MA 01801

June 2010-July 2010

1. Assistant in routine monitoring to ensure appropriate treatment and clinical outcomes

2. Accurate and secure delivery of medication

3. Assistant in preparation of Antibiotic and HIV drugs in IV room

4. Calculated rates of infusion for medication orders

oCVS Pharmacy, Houston, TX

June, 2009-July, 2009

1. Drug distribution at a high volume retail pharmacy

2. Pharmacy technician duties

3. Contact insurance companies/physician offices in resolving drug interventions

4. Assisted in patient counseling on prescription and over the counter products

Poster Presentations

March 2012

Kidney Stones

Disease States Management

Authors: Khang Lam, Matthew Chan, Ashenafi Mulu

Presented at the Danvers fire station, Beverly Hospital and Lifestyle Management Institute

April 2011

Hood Sterilizer

Business Plan

Authors: KunHwa Kim, Khang Lam, Minh Le, Allegra Leone, Brenden Rock, Rebecca Shpungin

Presented to Massachusetts College of Pharmacy faculty and colleagues

Massachusetts College of Pharmacy, Boston, MA

Oral Presentations

November 2011

Refeeding Syndromes

Disease states/Journal Club Presentation

Author: Khang Lam

Presented to Coram Home Infusion staffs and pharmacists

September 2011

Urinary Tract Infections/Antibiotic Resistance

Disease states/Journal Club/Patient Case

Author: Khang Lam, Pratik Patel

Presented to Hebrew Rehab Center staffs and pharmacists

April 2012

oJournal Club

Intracoronary vs Intravenous administration of Abciximab for STEMI patients underoing PCI

Dabigatran vs Warfarin for periprocedural anticoagulation for Afib patients undergoing ablation

Author: Khang Lam

Presented to Brigham and Women's Pharmacy faculties and Massachusetts College of Pharmacy students

oTherapeutic presentation

Over view of Atrial Fibrillation

Takotsubo syndrome

Author: Khang Lam

Presented to Brigham and Women's Pharmacy faculties and Massachusetts College of Pharmacy students

Volunteer Activities

oMember of the Civil Air Patrol United States Air Force Auxiliary 2000-2002

oAir, Ground Traffic Control on July 4th and Air Show

oFeed the homeless

oACS in U.H demonstration in the Natural Science Museum Mar-2006

oTexas Children Hospital Visit (Spring 2005, Fall 2006)

oEastern egg Children Day

oRace for the Cure (Fall 2006)

oLocal Nursing Home visit (Fall 2006)

oBBQ Cook out at VA Hospital (Fall 2006)

oHouston Food Bank Drive (Fall 2006)

oPre-Pharmacy Association U.H

oVA hospital Volunteer since July 2006

Professional Society Activities

oPre-Pharmacy Association at University of Houston

Vice-President 2006-2007

oAmerican Pharmacists Association (APhA)

February, 2011 - Present

Special Skills

oFluent in Mandarin, Cantonese, Vietnamese

oSkilled in various PC applications

MS Office Products

References

oAvailable upon request



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