Customer Service Manager

Kaitlin Jenks

Contact

Tel : 845-***-****

e-mail : *********@*****.***

Address

* ****** **** ; Garnerville, NY 10923

Profile

Objective

I am seeking a full-time position in a growing company that will utilize my skills and allow me to grow within the company. I want to take my previous work experience and apply it to a new position.

Availability

Starting January, 2016

Key Skills

Proficient or familiar with a vast array of programming languages, concepts and technologies, including:

Collector Pro

Allison Payments

SmartSheet

Microsoft OneNote

Fusion, JavaScript

Microsoft Excel

Microsoft Powerpoint

Lenders, Quickbooks

Education

2014 to (Present)

Currently Obtaining Associate’s Degree in Liberal Arts- Psychology

SUNY Rockland, Suffern, New York

2008 to 2010

Some College Credits in Psychology and Pre-Med

University of North Carolina at Chapel Hill, Chapel Hill, North Carolina

2006 to 2008

High School Diploma- College-Bound Education

Clayton High School, Clayton, North Carolina

Work Experience

New City Funding Corp, Stony Point, New York

Assistant Funding Manager

Full time Position

August 2013 to Current

Started as a Funding Team Member, but was promoted to Assistant Funding Manager in December 2013;

Mainly works as a data processor for pre-owned auto finance loans for high risk customers;

Writes the checks for the car dealerships after paperwork stipulations are met;

Takes and processes payments from customers over the phone and in person;

Trains incoming Funding Team Members on phones and processing packages;

Responsible for calling new car dealers and setting them up with the program;

Process new customer packages;

Responsible for sending out customer welcome letters;

Works with Allison Payment Booklets to send out payment books to customers;

Assists with customer complaints, dealer buybacks and repossessed vehicles;

Checks Funding Team Members packages for inconsistencies in paperwork;

Works closely with loan underwriters to determine amount financed and terms of the loans;

Previously trained to create mock contracts for auto dealers to follow when drawing up contracts;

Has knowledge of starter interrupters in customers’ vehicles and how to fix problems;

Trained to look at customer’s credit report and make decisions based on credt;

Verifies insurance policies and references, while complying with strict guidelines depending on the customer’s state;

Checks DMV titles online;

Tracks payments from MoneyGram or Pay Near Me;

Maintains customer service;

Organize and track dealer applications and agreements, along with their banking licenses and tax ID numbers;

Hugo Boss, Central Valley, New York

Full time Position

Keyholder

July 2011 to August 2013

Started as a sales associate, but was promoted to Keyholder in July, 2012;

Acted as cashier- dealt with change, checking money, and returns;

Handled large quantities of money by counting and making the bank deposits as well as balancing the registers;

Maintained Customer Service;

Opened and closed the store;

Processed Tax Exempt purchases;

Processed shipment and sensored merchandise;

Retagged the products in the store and was responsible for signage;

Was in charge of cologne, jewelry, bowties and pocket square displays;

Visual merchandised- Dressed the mannequins and did floor changes;

Organized the stockroom- especially shoes;

Assign projects and directed employees;

Worked at unity amongst all employees after commission bump;

Looked up items using the computer;

Processed charge-sends and store transfers;

Dealt with employee issues and issued write-ups as well as sending people home;

Created pocket “ sales cheat-sheets” for employees;

Worked with coworkers to boost pro-active sales;

Sold over $500,000 worth of merchandise, while maintaining a 2.3+ UPT for 2012;

Built a clientele database and maintain contact;

Create break schedule when acting as opening manager;

Issued store credits and gift cards;

Check the store email and respond accordingly;

Shop-Rite Inserra Co., Garnerville, New York

Full time Position

Front End Manager

November 2009 to July 2011

Started as a cashier, but was promoted to Front End Runner in July 2010;

Managed all the cashiers (between 7 and 20 daily);

Handled large quantities of money;

Maintained Customer Service;

Worked in the Food Court for six months;

Processed WIC and FoodStamp claims;

Cleaned the registers;

Made change for the registers and counted the registers;

Retagged the products in the store;

Handled online shopping requests;

Closed the store every night at midnight;

Sold beer and other alcoholic products;

Checked Identification cards;

Worked a punch-in cash register and a digital cash register;

Looked up items using the computer;

Gilly Hicks, West Nyack, New York

Part-time Position

Impact Team Member

December 2009 to December, 2010

Processed shipment and censoring merchandise;

Pulled merchandise that had to be placed on the floor;

Built closets, mannequins and displays;

Acted as a model for the brand;

Displayed customer service;

Managed the dressing rooms;

Cleaned the store;

Customer Service and Cashier;

Trained new employees that came to the store;

Ann Taylor LOFT, West Nyack, New York

Seasonal Position

Sales Associate

October to December, 2009

Provided customer service;

Acted as a customer’s personal stylist;

Acted as cashier;

Restocked the shelves;

Managed shipment and censoring the merchandise;

Motivated myself and my coworkers to achieve sales goals and credit card applications;

Clayton EMS, Clayton, North Carolina

Volunteer

Emergency Medical Technician

October 2006 to October 2009

Provided health services;

Cleaned the ambulances and the building;

Performed routine maintenance on the building;

Performed laundry and cooking tasks;

Maintained bedside manner or customer service;

Performed writing up procedures and medical billing;

Skills and Interests

Medical

First Aid Training, CPR Training for adults and infants, medical classes

Volunteering

Red Cross, local libraries, local nursing homes

Cooking

Italian, Irish, Peruvian, Native American, American, French, Mexican

Languages

English (native)

Spanish (fundamentals, SPA 201)

Italian (beginner, ITA 1st level)

References

New City Funding Coworker

Allyson Kyatt 845-***-****

Gilly Hicks Manager

Miguel Alatriste 845-***-****

Friend and Ex- coworker

Cait Osborn 845-***-****

Contact this candidate