Sr Project Manager Management

Gloria Motwani

*** ****** ****, *** *****, CA ***73 • Primary: 909-***-**** • Mobile: 714-***-**** • ********@*****.***

Summary: IT leader with over 15 years’ experience seeking a position where my management skills, data center expertise, and ability to put customer needs first will make a difference. Excellent communicator, both written and verbal, with a strong track record of successful IT implementations across countries, industries and fields. Proven ability to build high-performance, self-managed teams, earn stakeholder trust, innovate and reinvent with original ideas, and exceed expectations with on- time, on-budget project delivery.

Key Skills: Strong management experience

spanning Banking/Finance, Supply

Chain, Telecom, and Healthcare

Business Analytics

Digital Modernization to Cloud for

Windows and AIX/Linux

Waterfall / Agile (Scrum) Project

Methodologies

Redirecting challenging projects and

situations to drive success

Strong, effective communication skills,

from executive to staff level

Technology:

Database: Oracle/Sybase

Platforms: Windows and AIX

Languages: WEB-Java, J2EE, and

Oracle Web Center

Middleware: WAS, Connect Direct,

and MQ

Utilities: Cirrus, Double-Take,

Zenobridge

Communication Tools: Microsoft

Project, Microsoft Office Suite (Word,

Excel, PowerPoint)

Experience: IBM, Global Business Services

IBM-certified Senior Project Manager specializing in Traditional and Agile Project Management for high-profile critical customer projects. Managed production applications to reduce outages and stabilize functionality. Led quality assurance testing and Change Management to deploy monthly release updates to sustain customer market share. Certified Senior Project Manager, Digital Modernization (3/2014-7/2015) Successfully delivered 18-month long modernization project for customer, including complex migration of production facilities. Key accomplishments:

Data center migration from Hewlett Packard to IBM Copenhagen data center for 1600+ Windows/AIX servers for large distribution customer in the United Kingdom.

Middleware modernization project to upgrade Connect Direct, MQ, and WAS for a large Australian bank. Upgrades included software upgrades to a supportable version of each middleware component as well identification of business application software upgrades and testing of changes.

Modernization of largest telecommunication company in Cairo, using Zenobridge to migrate from Solaris Red Hat to Oracle 11g. Migration completed in 8 weeks for 100+ servers.

Migration for large retail distribution customer moving 600+ Windows/AIX servers to IBM Cloud. Due to downtime constraint, initial migration performed using Cirrus and Double Take to Nexsan storage device. Data synch done repeatedly before cutover using Cirrus. At cutover to cloud, application changes were inserted using Double Take, making each server whole. The 5-hour downtime was met. Motwani-2

Executive Delivery Manager, Banking/Mortgage (8/2013-3/2014) Managed day-to-day operation of a mortgage workflow, including production support and software application updates, with change control for monthly software releases. Developed infrastructure for production problem reporting and ticket management. Key accomplishments:

Reduction of Severity-1 outages by 50% through incorporation of standards into development/testing process.

Reduction of production appliance processing downtime by 40% through analysis of negative result testing to reduce production downtime and completion of nightly job schedule within established downtime window.

Revamp of support structure using resources in US, India, and Philippines under the direction of System Delivery Managers to support a complex series of customized programs, incident tickets, and capacity planning from customer workflow processes and their related third-party vendors.

Business Area Manager, Telecommunications (4/2011-7/2013) Managed System Quality Assurance testing for application changes deployed as monthly releases into production. Resources deployed from Brazil and India IBM resource centers. Key accomplishments:

Achievement of 100% application certification for each monthly release with 0% error. All established deadlines were met before changes were released to production.

Increase in customer satisfaction by 70% due to creation of a triage team to mitigate failed test cases.

Increase in new project development by 30% based on approval and establishing a cross-functional global resource pool to engage as required to minimize startup. Project Manager, IBM Supply Chain Distribution (7/2005-3/2011) Assigned and completed a $5M centralized prescription pharmacy division including a major change in customer invoicing from wholesale unit to unit of use for all products. Total prescription capacity 50,000 per day using a 3,000+ product formulary. Key accomplishments:

Change management for over 400+ programs for mainframe, AS400-midrange, and sequel server applications.

Management of third-party vendors and technical resources to fulfill, deliver, and correctly invoice formulary items at prescription fulfillment.

Adherence to all regulatory protocols for prescription archival and destruction of medications.

Education:

Master of Business Administration

University of La Verne, CA

Bachelor of Science, Business Administration

Bachelor of Science, Computer Science

University of La Verne, CA

Qualifications:

Agile Project Management (using

Scrum) Certificate

University of California, Irvine

Project Management Professional (PMP)

Certificate

Project Management Institute (PMI)

Certified LEAN Value Service Manager

IBM

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