Information Technology Customer Service

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SAGAR MANOHAR HEDAOO

Address: *** ********** ****** *******, ******* N9B 2N6, Tel: 226-***-****

E-mail: ******@********.**

LinkedIn: https://in.linkedin.com/in/sagar-hedaoo-59600b85 PROFILE OF SKILLS

Industrial engineer with 3 years of professional experience in Information Technology (Banking and Finance) and Research and Development domain

Two years of work experience in SQL on Oracle database, as an Analyst in fortune 500 company

Submitted research thesis and developed a software based on optimization algorithms used in operation management and Business Intelligence

Intermediate knowledge on Data Mining and Applied statistics through master’s degree course work

Advance knowledge on Excel

PROFESSIONAL JOB EXPERIENCE

1. Cognizant Technology Solutions India Pvt. Ltd [May 2012 - July 2014]

(A fortune 500 Information Technology US-based multinational software company)

(Client: First Gulf Bank, One of the biggest and most successful banks in UAE) Designation: Programmer Analyst

Responsibilities:

Liaison between software developers and client to develop the project requirements

Prepare/amend business requirement document as per client requirements

Meticulous analysis of each software application and provide innovative solutions addressing the entire system functionality in compliance to agile software testing /development life cycle

Carry out system integration analysis and testing using banking application like channel integrator (used for real time database updates), Business Process Management software (Metastorm), Customer Service Front end

(Graphic User Interface) and T24 Temenos (core banking financial transactions software) and defect management tools like JIRA.

Handle responsibility of new products including their software testing, delivery and technical support for User Acceptance Testing

Develop test scenarios using analytical aptitude

Extract test data from oracle database using SQL and validate against functional requirement document

Collaborate and work in different currencies in retail and corporate banking accounts, credit/debit cards and insurance products

Develop and execute test cases. Document it using requirement traceability matric.

Provide higher management with improvement solutions for automating tasks

Present weekly status work report to higher management using Excel; Pareto charts, bar graphs 2

2. Mercedes Benz India Pvt. Ltd, Chakan, Pune [May 2011 - July 2011]

(One of the most prestigious automobile manufacturers) Designation: Project Trainee

Responsibilities:

Monitor axle assembly operation sequence to identify idle time so as to achieve process optimization

Maintain high quality of the axle assembly process using Six Sigma and continuous improvement techniques CANADIAN WORK EXPERIENCE

1. Product Life Cycle Management Research Laboratory [September 2014- December 2015] Designation: Research Assistant

Responsibilities include conducting cutting edge research in optimization algorithms and programming Research Projects

Currently developing decision support system for data analysis by integrating MS-Access database and Genius

(ERP software) for Ramstar Carbide Tool Inc. Canada [November 2015- till date]

Simulation of material flow using PlantSim software for CS Wind Incorporation, Canada [Jan 2015 – April 2015] 2. University of Windsor [September 2014- December 2015] Designation: Graduate Research Assistant

Responsibilities include teaching subjects namely Numerical Analysis, Matlab Programming and Engineering Economics under the supervision of faculty, answering student’s technical difficulties, grading student’s work under tight deadlines, ensure compliance to quality and confidentiality of grading RELEVANT COURSES COMPLETED

(1) Data mining: Background of concepts like data clustering, data analysis, managing huge data, developing algorithms to find patterns in large data, resolving data inconsistencies by using missing value imputation, forecast customer demand.

(2) Design of Experiments and Applied Statistics

Software: (1) Xpress Optimization (2) SolidWorks 15 (3) Minitab_17 (4) MS Office Suite EDUCATION

Master of Applied Science (M.A.S.c) in Industrial Engineering, University of Windsor, Ontario, [2014-2015]

Bachelor of Technology in Production Engineering(B-Tech), Vishwakarma Institute of Technology [V.I.T ],Pune University, India [2008-2012]

ACHIEVEMENTS

Recipient of “Prime Minister’s Merit Scholarship” from Defense Ministry of India, for studying Bachelor of Technology in Production Engineering

Excellent English communication (written/verbal) and analytical skills (scored 89% in GRE exam, 2013)

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