Customer Service Project Manager
Resume:
Kenny W. Paul
Charlotte, NC *8270
Phone: 704-***-****
Email: **********@*******.***
-Communication - Analyzing Information - Documenting Findings
-Self-Motivated - Investigating Goals and Issues - Attention to Details
-Positive Attitude - Team Work - Evaluating Solutions
CAREER OBJECTIVE
A highly motivated professional who is energetic, responsible and determined with specialization in Financial Services who has demonstrated the ability to succeed and excel within complex environments. As a recent college graduate, I am looking to leverage my degree in pursuit of establishing a career with a well-established and reputable organization. I am team spirited with a strong work ethic and possess the ability to fill numerous roles within a work environment. I am trainable, eager to learn and seeking an opportunity with an exceptional company.
PROFESSIONAL EXPERIENCE
Jr. Business Analyst December 2015 to Present
AmerisourceBergen Corporation/Lash Group
Joined the development team and database administrators in deciding the universe specifications, reporting procedures and formats.
Primary responsibilities consisted of documenting existing business processes on existing legacy systems trailed with design & implementation of new system and business processes in a training environment.
Involved in managing the project scope and designing use cases and project plan.
Collected, Analyzed, and configured information/requirements for accuracy and quality into spreadsheets and databases.
Presented solutions in written reports while analyzing, designing, testing and monitoring systems in a waterfall methodology.
Seamlessly collaborated with 6 members to achieve daily objectives.
Junior Project Analyst / Coordinator March 2015 to December 2015
Tunnel Vision Consulting
Member of project team responsible for assisting the Project Manager in developing, implementing and maintaining data sources for enterprise information and hierarchical reporting structures.
Created detailed project plans, help gather business requirements and monitor project progress to ensure delivery was on time, within budget, and exceeded customer expectations.
Assisted in the facilitation of client workgroups in order to properly identify, solve, and execute the appropriate actions and solutions by engaging appropriate and key resources, managing action items list, timely stakeholder status and updates and escalating to senior management when necessary.
Helped archive and maintain project artifacts utilizing SharePoint and other project collaboration tools.
Help document the project risk mitigation and response plan in order to trouble-shoot in the event of an issue.
Work closely with the Project Manager and other leads in any capacity to assist with the successful delivery in project execution.
OCS Banker January 2012 to February 2015
Wells Fargo
Executed all transactions, such as weekly timesheets and leave forms, account transfers, balance inquiries, bill payments, and stop-payment requests, and some even offer online loan and credit card applications.
Advanced and monitored financial accounts and budgets including personnel needs and
Departmental operating expenses.
Analyzed and Conversed needs and requirements with customers for financial products and services.
Understood of banking law, guidelines and compliances and how to utilize them to benefit of both customer and bank.
Worked with the technical group to research and resolve technical problems in regards to mobile banking application.
Implemented general account handling functions such as close account determination, holds as well as restraints.
Examined research findings and actions on cases for transactional disputes through Bill Pay or any debit card transactions.
Initiated many customers in resolving system maintenance/service needs that are alarming.
Customer Service Specialist II, Charlotte, NC December 2007 to January 2012
Sprint/Nextel
Developed substantial experience and outstanding skills in customer service.
Dealt with daily customer concerns, assisted in resolutions satisfying both clients and management.
Promoted excellent relations with customers and noteworthy repeated business.
Organized, prioritize duties and promote teamwork and call center success.
Trained new team members on current process.
Indirectly supervised 5-7 people.
File Clerk/Mover, Miami, FL April 2005 to December 2007
Four Seasons Movers
Maintained meetings schedule and traveling arrangements and managed my time and the times of others.
Sorted or classified information according to guidelines such as content, purpose, user criteria.
Gained the implications of new information for both current and future problem-solving and decision-making.
Operated with in a team to reach target.
Performed research and development on internal software that provides beneficial information to inform the clients.
Worked with technical group to research and resolve technical problem
SKILLS
Knowledgeable in the financial system Hogan, Proficient in *Microsoft Suite *SharePoint
EDUCATION
University of North Carolina at Charlotte May 2015
Political Science, B.A.
Central Piedmont Community College May 2011
Associate of Arts
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