Customer Service Human Resources

Monty C. Adair

*** ****** **..

Somerville, TN **068

901-***-**** – W

901-***-**** - C

******@*******.***

Qualifications Profile

Administration – Dependable professional providing effective and comprehensive support to senior executives. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality. Successful at streamlining office processes to increase efficiency, improve service and improve the bottom line. Adept at tracking financial and budget data. Outstanding communication skills; consistently projects a highly-polished, professional image.

Customer Service – Serve as initial point of contact for both internal and external customers, executive management. Extremely responsive to requests.

Technical Skills – Adept with MS Word/Excel, Visio, MS Outlook and Live Meeting, Communicator, Adobe, PowerPoint, SAP for HR and Purchasing, QuickBooks, Brainshark Online Presentation System, ADP Payroll System, Postage Meters, multi-line telephone systems. Typing speed: 80 wpm with superior accuracy.

Key Strengths – Excels at developing strong relationships with staff, senior executives and clients. Strong record of creating a positive first impression. Highly organized and conscientious, entrusted by management with confidential materials. Adapts quickly to new and evolving environments.

Administrative Experience

INTERNATIONAL PAPER – 1/11 to present

HR SPECIALIST/ASSISTANT TO VICE PRESIDENT

HUMAN RESOURCES, TALENT MANAGEMENT

Administrative support for VP, Global Talent Management, including travel arrangements and calendar maintenance

Preparation of detailed executive presentations and business correspondence

Enters budget forecast, monitors spending monthly, handles purchase orders and payment of invoices for department

Preparation of Corporate People Council Candidate Slates

Preparation of Board Book and Senior Lead Team Meeting presentations

Manage logistics for large meetings and department events. Maintain VP’s calendar

Utilizes data from various HR systems to develop reports, spreadsheets and analysis

MEDTRONIC – 3/07 – 1/11

SENIOR PROJECT COORDINATOR

HEALTHCARE ECONOMIC STRATEGIES DEPARTMENT

Administrative support to Directors

Work independently and within a team on special, non-recurring and ongoing projects

Schedule and organize complex activities such as meetings, travel, and department activities as requested by the Senior Management Team

Schedule meetings, rooms, coordinate calendars and process expense reports as requested

Record, transcribe and distribute meeting minutes

Travel arrangements

Type and design general correspondence, memos, charts, tables, graphs, business plans, etc. Proofread copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy

Prepare PowerPoint assessments for presentation to physician and hospital customers

Research market data and prepare presentations for physicians entering the spine field through Medtronic’s Young Surgeons Program

LAKESIDE BEHAVIORAL HEALTH SYSTEM - 2/98 - 3/07

EXECUTIVE ASSISTANT TO CEO

MEDICAL STAFF COORDINATOR

Administrative support for CEO, maintained the highest confidentiality and discretion

Maintained and coordinated all contracts for hospital, including leases, subleases, professional and vendor contracts and maintained QuickBooks invoicing system for subleases

Coordinated meetings and travel arrangements for CEO

Composed and disseminated correspondence

Assisted in preparation for various regulatory surveys, audits and site reviews and coordinated responses, including four-day survey by Joint Commission for the Accreditation of Healthcare Organizations

Recorded and transcribed minutes from various hospital committee meetings

Medical Staff Coordinator, ensuring credentialing files are updated for over 175 clinicians on staff

Coordinated meetings for Medical Staff, Medical Executive Committee and Board of Governors as well as recorded and transcribed minutes for same

UT MEDICAL GROUP, INC. – 7/96 – 3/98

SENIOR EXECUTIVE SECRETARY – CHAIRMAN, DEPT. OF OTOLARYNGOLOGY

Administrative support to Chairman of Department

Appointment and meeting scheduling using computerized calendar

Travel arrangements, both national and international

Transcribed medical dictation

Maintained physician personnel files

Recorded and transcribed departmental minutes

Assumed Chairmanship of Gold Standard Committee, UTMG's employee recognition

program

EXECUTIVE SECRETARY TO VP OF HUMAN RESOURCES

Administrative support for the Vice President of Human Resources

Scheduled meetings

Screened calls, mail and visitors

Assisted Employment Office with hiring process and recruitment

Responsible for scheduling over 1,200 employees for Quality Service Training classes

Assisted with developing presentations to Executive Staff using PowerPoint and Freelance Graphics

Assisted Vice President in company representation for American Heart Association's Heart Walk, setting a city-wide record for participation and contributions

Travel arrangements, budget preparation and tracking, and accounts payable functions

Additional Career Highlights:

ASSISTANT BOOKKEEPER

ADMINISTRATIVE MANAGER (including HR and Payroll duties)

SALES SECRETARY

EXECUTIVE SECRETARY, HOSPITAL ADMINISTRATION

BANKING:

-ASSISTANT BANK BRANCH MANAGER

-ADMINISTRATIVE STATISTICAL COORDINATOR

-CUSTOMER SERVICE REPRESENTATIVE

-BRANCH SECRETARY

-SECRETARY, ACCOUNTS RECEIVABLE

Education

State Technical Institute at Memphis. Courses completed include:

Accounting I, Principles of Banking, Human Relations, Loans and Discounts.

Seminars attended include Accounting, Assertiveness Training, Leadership Skills, Team Building, Self Esteem for Women, Personnel/Human Resources Assistant's Job Today.

Frayser High School, Memphis, Tenn.

High School Diploma – Majored in Office Education, English - graduated in top ten

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