Customer Service Manager

Tenzin Tsetan

**-** **** ****** ***. *R Ridgewood, NY 11385 Cell 917-***-**** ******.******@*****.***

Education

BARUCH COLLEGE, CUNY NEW YORK CITY, NY

BBA in Finance and Investment June 2015

Political Science (Minor)

GPA: 3.47/4.00

LAGUARDIA COMMUNITY COLLEGE, CUNY LONG ISLAND CITY, NY Associate of Science in Business Administration Graduated, December 2012

GPA: 3.67/4.00

Relevant Courses

Advanced Corporate Finance/ Advanced Investment Analysis/ International Corporate Finance/ Ethics and Moral Issues/ Business Law/ Property Investment and Finance/ Statistical Analysis for Economics and Finance/ Business Policy

Honors

Dean’s List: LaGuardia Community College (2011-2012)

Honors Society Member: Phi Theta Kappa

Professional Experience

Puppy love & kitty Kat New York, NY 10009 May 2013 - Present

Manager at the store

Serve customers and their pets

Check inventories and note down purchases

Supervise five employees and communicate any changes necessary for successful customer service

Demonstrate success in mediating and resolving customers’ issues

Consolidated Edison Co. New York, NY 10003 August 2012 – December 2012

Intern/Analyst Aide

Gained greater Industry knowledge via observational and hands-on learning at a major utility provider

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes

Used journals, classified, recorded, and summarized numerical data to compile and keep financial records

Café Zaiya, New York, NY 10017 September 2010 – February 2011

Cashier

Trained new employees about duties, responsibilities, and the importance of teamwork

Organized food and bar section

Served customers at peak hours and resolved issues related to services

Helped kitchen with customer orders

News India Times, New York, NY 10011 July 2010 – September 2010

Intern

Noted down messages from subscribers and vendors

Collaborated with other team members and had weekly discussions with the editor

Attended local cultural workshops in New York

Conducted interviews with sources

Skills

Computer: Proficient in Microsoft Word, Excel, PowerPoint, and Internet research.

Languages: Fluent in Tibetan and Hindi

Contact this candidate