Manager Human Resource

Lisa A Craver

*** ******** ***** 518-***-****

Rutherfordton, NC 28139 ***********@*****.***

Energetic human resource professional possessing experience in the, non profit industry as well as the Corporate arena complimented with two years servicing the medical field, one in retail, with skills in employee coaching and counseling, on boarding, audits, unemployment benefits, employee conflict resolution, and retirement. In-depth experience in banking industry from the level of teller thru VP, and operational auditing, Skills including advanced operational and compliance audits, employee engagement, mergers and acquisitions, employee relations, performance management, team building, leadership skills, succession planning, with extensive customer service training.

Certifications

State of North Carolina Notary

Computer Skills and Related Software

Microsoft Office Suite, Power Point, Outlook, Internet Explorer, Work related web pages

Lawson, Ascend a paperless human resource electronic file system. Software programs, People Soft, Kronos, and E Driver, ADP, and Various other systems.

Training

Valuing Diversity

Exploring Myers Briggs

Workplace Violence

Sexual Harassment

Professional Solutions

Integration

People Soft

Safety Awareness

Building Success

Selection Interviewing

Staff Reviews

Morale building

Worker’s Comp workshops

Crisis Prevention

Kronos

Communication in Health Care

Quality Essentials

LEAN Projects

Code Pink Drills

Professional Experience

Lowes Human Resource Manager 184 Lowes Blvd. Forest City NC 4/15 to Current

Serve as Human Resource to store location leadership, Maintain staffing levels, leveraging payroll as related to sales.

Be the expert contact for policy, benefits, reviews, Employee Survey results and payroll system.

Maintain visibility accessibility to store staff providing expert resources to leadership, on interpreting policy, benefits, grievances, corrective actions, and terminations.

Recruitment of all positions for location.

Conduct on boarding and orientation of all new hires.

Coach leadership on counseling, plan and train for succession planning, create all disciplinary actions paperwork, plan and carryout seasonal staffing.

Facilitate Employee of the Month, Focus and Voice team meetings, as well as weekly manager meetings and conduct training, and facilitate monthly safety meetings.

Asheville Health Care Center Human Resource Manager 1789 US 70 Highway Swannanoa NC 10/14 to 3/15

Serve as Human Resource liaison and advisor to Leadership departments and employees, achieving a high level of respect and partnership.

Maintain visibility accessibility while demonstrating expert resources to staff and leadership, on interpreting policy, benefits, grievances, corrective actions, and terminations.

Facilitate discussion and resolution, investigations, and training enabling managers to handle most common issues, driving performance improvement.

Conduct on boarding and orientation of all new hires.

Coach leadership on counseling, career development, disciplinary actions and staff mediation, reducing terminations, and turnover rates.

Participate in Employee of the Month, Manager on Duty on weekend rotation, attend all monthly department meetings, conduct safety meetings, all staff and skip level meetings.

McDowell Hospital: Human Resources 430 Rankin Drive, Marion NC 28751 11/1/2012 -11/3/2014

7 months supported McDowell during absence of an Human Resources Director.

Serve as Human Resource liaison and advisor to Leadership departments and employees, achieving a high level of respect and partnership.

Instrumental in initiating and electronic paperless file system.

Maintain visibility accessibility while demonstrating expert resources to staff and leadership, on interpreting policy, benefits, grievances, corrective actions, and terminations.

Facilitate discussion and resolution, investigations, and training enabling managers to handle most common issues, driving performance improvement.

Conduct on boarding and orientation of all new hires.

Coach leadership on counseling, career development, disciplinary actions and staff mediation, reducing terminations, and turnover rates.

Participate in Great Place to Work and Practice advisory counsel, Joint Commission Huddles, Food and Nutrition committee, Human Resource Fundamentals, Employee Wellness, Nursing Retention and Recognition enhancing knowledge as a well rounded resource.

Special Needs Program Inc Director of Human Resources 1351 Rt. 66, Ghent NY 12075 11/1/2009 – 7/27/2011, relocation to NC)

Strategic business partner and advisor in support to CEO

Conduct recruiting, hiring, terminations, background checks, benefits enrolments, maintain all employee files including I9’s, fingerprinting, driving records, and drug testing.

Plan Administrator for agency 403B, Health Benefits, agency Insurance, and Health Care Reimbursement Plans.

Assist Ex. Director with all operational issues, participate in monthly Board meetings.

Monitor unemployment, attend hearings, develop tracking processes and monitor FMLA and Disability reducing agency cost.

Organize and facilitate insurance for auto, agency, health benefits, contracted individuals for cleaning, IT support, and legal contracts.

Design training modules for orientation processes, reducing process to 3 days.

Drove reduction in turn over rates with two step interview process enabling house managers to participate and observe applicants’ interaction with clients.

Implement safety committee and comprehensive tracking process enabling agency to control and track Workers Comp injuries/claims, reducing rates.

Submit updates and improvements for agency policy to Board of Directors for approval and implementation.

Defensive Driving instructor for all staff, lowering insurance rates for agency.

TD Bank: Branch Manager II, V.P. 177 Fairview Ave., Hudson, NY 12534 1/21/1997 – 10/2009

Senior level management with strong operational and human resource skills with advance knowledge of financial institutions, lending, and audit policies

Conduct interviews, hiring, terminations, and assisted with On the Job Training.

Develop and implement staff cross training and advancement planning, sales and referrals, resulting in multiple awards and advancement from Manager to Manager III, V.P and level II VP.

Team lead internal auditing, visiting 8 branches annually, as well as assisting neighboring state branches, conduct audits working closely with Director of Operations, and Bank Auditors

Education

Hudson High School Harry Howard Ave., Hudson, NY 12534 Graduated 1979

Community Activities

FIRST Robotics (Hudson High School-Weapons of Mass Construction) – 7 years

Flag Day Parade Executive Committee – 10 years

Hudson Elks Lodge #787 – 3 years

Assistant Coach of Hudson High School Cheerleading – 4 years

Official Photographer of Hudson High School Theatre Productions – 3 years

Board of Directors Housing Resources of Columbia and Greene Counties – 4 years

Board of Directors Upstage Productions – 6 years

Board of Directors Special Needs Program Inc. – 6 years

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