Customer Service Data Entry

PROFESSIONAL SUMMARY

A dedicated Case counselor with 15 years experience in working with clients with behavioral

And developmental disabilities. Driven to promote client health and safety by active listening,

showing compassion and offering constructive input.

EDUCATION

College of New Rochelle 5/16

B.A in Psycology

EXPERIENCE

Newtown Youth and Family Services 7/14 – current

Office Receptionist

Serve and greeting, welcoming, directing clients appropriately

Answer, screen and forward any incoming calls

Receive and sort daily mail

Maintain security by following procedures

Update appointments and scedules of clients

Perform clerical duties such as filing, data entry, customer service, and photocopying

Abbott House 2011-2014

Direct Care Counselor

Trained clients in the are of socializing skills

Accessing and utilizing community resources

Assist in the development and implication of individual service plans

Monitor all leisure time activities

Manage a 15 person caseload

Lincoln Hall

School Monitor 2011-2013

Provided mentoring and vocational assistance

Couseled H.S age children with behavioral and Menatal Health issues

Assist wit positive outcome of behaviors

Promote student success

Prepared and distributed payroll

Handled all petty cash

Monitor attendance and cameras

Puerto Rican Family

Medical Counselor 2002-2012

Taught and assisted clients in managing their behaviors

Maintained all mediacl records for 10 residents

Assist with all state audits

Escorted clients to hospital and administered medication

SKILLS:

Critical Thinker

Communicates in a professional and respectful manner

Active listener

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