Customer Service Office

SEVILA WESTON

***** ** ***** ***** ******* City, Florida 33034

Telephone: 786-***-****

*******@*****.***

OBJECTIVE: General Office.

SKILLS: A self -driven, result-oriented administrative professional with a positive outlook and a clear focus on high quality business accomplishments. Empathic English communicator verbal and written, able to see things from the other person’s point of view, quality customer service, strong work ethics and exceptional interpersonal skills. Ability to adjust to rapidly changing situations, great with hand tools, adapt to evolving job responsibilities and expand scope of experience as the company grows, adheres to standards and procedures and maintain confidentiality. Possess general office procedures and computer skills, keyboarding 45 WPM, Microsoft Office Suite, Internet explorer and data entry.

EDUCATION:

05-06 Cornerstone Christian Academy Townsend, GA

High School Academic Studies/Diploma

95 Miami-Dade County Community Action Agency Miami, FL

Data Entry Certification

91 University of Florida (Outreach Center)

Nutrition Certificate

EXPERIENCE:

10 – Present Publix Supermarket

Master Security Loss Prevention Officer

Duties include: To provide Publix with the proprietary resources to combat inventory shortage caused by external theft and to be a resource in identifying potential cases of internal theft, vendor theft or paper discrepancies. Perform in an undercover capacity in multiple stores to provide technical and specialized expertise in the areas of deterring, observing, apprehending and processing shoplifting suspects, without increased liability or negative impact to customer service. This includes: Patrolling the assigned Publix location while portraying oneself as a shopper-conducting surveillance on the sales floor, using CCTV or generally concealing ones presence from a suspect so to detect, apprehend and prevent persons (customers, associates and vendors) from shoplifting taking an active role in identifying all forms of loss and the probable causes making apprehensions of persons suspected of shoplifting, including but not limited to: ensuring all conditions have been met.

07 - 10 Department of Corrections Florida City, FL.

Cafeteria Supervisor

Duties include: Supervise the overall food-service operation of the dinning area for a 24/7 inmate facility. Purchase and prepare nutritional meals for inmates; manage and record keeping of the facility’s daily operations of the food and dining services. Coordinate activities between the kitchen and dining room; ensure safe and efficient preparation and serving of meals. Maintain inventory of food and household supplies; order food and kitchen supplies consistent with menus and enrollment counts, maintain high standards of cleanliness, sanitation and safety of all food-service areas, which include kitchen, dining hall, storage, and kitchen recycling. Inspect equipment and order repairs as necessary. Monitor employee performance and training. Plan, coordinate, schedule, and supervise the work of other food service staff.

96 - 07 Miami-Dade County Community Action Agency Miami, FL.

Office Support Specialist

Duties included: Interviewed, screened and assisted applicants in completing applications, identified errors to ensure declared forms were correct to determine eligibility for utility assistance programs supportive of electric companies. Operated office equipment using safety practice, answered multi-line telephone system, conveyed messages to proper personnel/programs. Filed, entered data and performed other general office duties of a re-occurring nature.

06 - 07 Miami-Dade County Government Center Miami, FL.

Internship as Office Support Staff

Duties included: Provided customer service and answered multi-line telephone system; entered data, managed files and performed other general office duties of a reoccurring nature.

REFERENCES: References available upon request

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