Customer Service Medical
Resume:
Elisa Patricia Vasquez
*********@***.***
Summary of Qualifications
Seeking a position that offers an opportunity to utilize and expand my skills, ability, and experience. And where my commitment to excellence will have valuable application within a company. I have 20+ years of Customer Service, 8 + years mortgage experience with 5 years recent foreclosure experience working with Bank of America.7 years of sales experience in manufactured Homes Real Estate, I have strong written and verbal communication skills in both English and Spanish. I am comfortable working in a fast paced, production driven environment with excellent attention to details.
Technical Skills
AEVS State Medical System, Caremark Health System, ABS Medical System, API Medical System, Omni Health System, Microsoft Office, Excel, Microsoft Outlook, I Series AS400LS, Carousel, I PORTAL, Ariba – Recall, CDRS/URS, MD Connections, Medigraph, QuickBooks, Quicken, Turbo Biller
Proficient in Microsoft Word, Excel, Outlook, IE, Lotus Notes.
Languages
Fluent in English and Spanish-Certified In Spanish Interpretation for HN HMO.
Professional Experience
LA Business Personnel /Health Net (Assignment )
Bilingual Customer Service Representative-Call Center
Woodland Hills, CA - November 2, 2015 to Present
Assist calls from HN HMO-Molina-Calviva-State Medical-Medicare Members
Assist members with Medical questions pertaining to their case or membership
Assist Providers with members transitioning to another PCP or PPG, Confirm Benefits And Eligibility
Assist Members in changing their Primary Care Provider Or Primary Medical Group
File Grievances or Medical Appeals, Order Medical ID Cards for Members
Assist With billing questions.
Assist with Pharmacy questions
Bank of America Mortgage Document Processing
Production Specialist I
Simi Valley, CA – September 2012 – August 21,2015
Process and Manage RMRS Requests for Legal Department.
Research and analysis locations for Loan/Collateral Files.
Grant access to the Business Partner Website for outside counsel.
Provide files for imaging into repository.
Delivers Great Customer Service.
Ability to handle multiple tasks and function in accordance to the policies or regulations of the company.
Fulfilling document request for original Deed of Trust and Servicing Loan file’s from external and internal customers.
In charge Of Inbox from External and Internal- Requesting Documents to Be Uploaded to Imaging via Document Management Portal.
Bank Of America - Contractor Assignment Concluded - Reason for 7 Month Gap.
(Feb 2012 to Sept 2012)
Dept. Collateral Follow-Up Team /Department Relationship Team (Foreclosure Support)
Clerical III
Simi Valley, CA - Aug 2010-Feb 2012
Followed up with custodians and vendors for collateral files and documents needed for requestors.
Researched the location of collateral files in order to fulfill requests made by different departments and attorneys, upon receipt of the collateral files, tracking and ensuring that it is routed and shipped to the appropriate destination within the required service level agreement.
Prepared the download for the imaging vendor that consisted of creating an excel spreadsheet containing a list of loan numbers, document types and box number for each box that was sent out.
Responsible for Imaging – Source Corp, contacting Attorneys, Reinstate back to Custodians, Routing Documents, Requesting Documents.
True Sleep LLC Sherman Oaks & Los Angeles, CA 7/2007-8/2009
Meridian Medical Products/ Office Clerk
Prepared and worked with Workers Compensation cases communicating with Doctors and Lawyers for detailed accuracy of all cases.
Communicated with Health Insurance companies and spoke to adjuster’s to get authorization for services rendered.
Responsible for heavy phone flow, data entry, patient demographics and face sheets, referrals,Pr2 and other medical documents as well as light medical billing.
Shipped Compression and heat pumps to patients as prescribed by Doctors.
Processed functional capacity evaluation reports and job analysis requested by Doctors, Lawyers and Insurance Companies.
Rapidly learned and mastered varied computer programs and internal processes.
Mobile Home Management Mission Hills, CA 8/1999- 5/2007
Office Manager/Sales Licensed
Responsible for overseeing all office responsibilities
Mobile Home Sales
Responsible for monthly sales inventory
Opened and closed Escrows, Gained approval for bank loans, checked credit history and reports.
Assisted Spanish speaking customers to facilitate a smooth transition with their purchase(s).
Billing/Light accounting & Bookkeeping
Scheduling open houses and showing.
Education
California Housing Department – Sales Licensed.
Certificate of Completion-State Health Program
References upon request:
Contact this candidate