Customer Service Sales
Resume:
Jordan Kelly
Melbourne FL, ****1
********@***.***
OBJECTIVE:
To further my professional career in problem solving, and management skills, with a growing company to achieve optimum utilization of its resources. Seeking to diversify my skills and gain further experience, while enhancing the company’s reputation.
WORK EXPERIENCE
Licensed Sales Professional
Allstate Insurance Company- Melbourne, FL November 2013-December 2015
• Licensed 0440 Insurance Agent in the State of Florida
• Processing documents to underwriting, guaranteeing accuracy with every policy
• Receiving documents and ensuring they are sent to the appropriate department
• Providing exceptional customer service in assisting customers
• Assisting in service request and implementing them fast and efficiently
• Providing a wealth of knowledge regarding Auto, Life, Renters, and Home Insurance.
• Sending and receiving important faxes
• Telemarketing for new leads
•Serving as a trusted advisor to businesses, as well as individuals
Entrepreneurial Auto Insurance Agent
State Farm - Melbourne, FL August 2011- November 2013
• Licensed 0440 Insurance Agent in the State of Florida
• History of surpassing customer, and employer expectations in providing exceptional service
• Leverage consultative sales strengths to identify opportunities, while nurturing relationships, and ultimately closing deals
• Identifies and processes underwriting documents
• Dedicated and tenacious sales expert, with a reputation for consummate professionalism, and exemplary ethics
• Adheres to industry regulations and company policy in order to comply and to prevent losses
• Setting life insurance appointments
• Managing our online lead production, while contacting potential customers to review quotes
• Processing policy endorsements, as well as policy payments.
•Passionate leader in building top-performance teams focused on impeccable service and accountability for goal achievement
Acquisition Specialist
ABC Management Technology Solutions - Chantilly, VA - December 2009 to July 2010
•Highly motivated contracts administrator
• Experience in government procurement, regulations, policies and procedures
• Superior ability to communicated directly with clients regarding products desired
• Utilizing and tailoring automated acquisition tools for specific directives
• Inventory all items associated with department.
• Determined the cost and retail of ordered items.
• Merchandised and inventoried all received product.
• Performed in-depth research to analyze past performance and prepare future planning recommendations
• Created plans for updated policy procedures on an ongoing basis
• Researched wholesale companies to determine best rate possible for desired products
• Reviewed settlement files to ensure appropriate documentation has been received
EDUCATION:
Eastern Florida State College, Melbourne FL: 2004-2006 Associates of Arts degree In Marketing/IT
University of Central Florida, Orlando FL: 2006-2011 Marketing/IT
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