Customer Service, Sales, Management, Technical, Finance, Spanish
Resume:
NOEL JAMES BUENAVENTURA
Unit **** Cityland * Condominiums Sen. Gil Puyat Ave. Makati City
Tel. No.: +632-***-**** Cell No.: (092*-***-****
E-Mail: ****************@*****.***
OBJECTIVE
To obtain a position where I can contribute to the success of the organization while providing a path to grow with the company.
SUMMARY OF QUALIFICATIONS
Results-oriented, high energy, and accustomed to working in fast paced environments. Ability to think quickly and work well with others. Work with a clear vision to accomplish the company goals. Computer and Internet literate.
Computer Skills include Microsoft Word, Excel, Power Point, and 10key by touch.
Fluent in English & Spanish
WORK EXPERIENCE
5/2015 – 1/2016 Maersk Global Service Centres Pasig City, PHIL.
Bilingual Process Expert (Spanish)
To assist customers with their after-booking request for their shipments such as Document and shipment tracking through emails.
Proactively assist customer related concerns for their shipments and provide update to date status and real time information. This drives customer loyalty and gain customer comment for potential leads.
Collaborate with Front Office counter-parts to resolve shipment concerns.
Collaborate with Team Member to asses contingencies and reduce customer effort and emails received to drive for First Time Resolution.
8/2011 – 4/2015 F.I.S. Global Solutions Makati City, PHIL.
Bilingual Subject Matter Expert (Spanish-English)
Provide customer service for Spanish and English end-users through multitasking
Handle Spanish and English Inquires along with problem solving products for customer concerns for prepaid cards
Being able to identify and resolve Customer Inquiries and Issues relating to General knowledge inquiries, Card Usage, Account History, assisting with orders placed online
Being able to also assist Team Leader and Team Coaches with managing operations when are away from operations floor, supporting and assisting fellow team mates with their customer’s concerns as a Point Of Contact
11/2010 – 7/2011 CSS (Cybernet Slash Support) Taguig, PHIL.
Multilingual Customer Interactions Agent (Spanish-English)
Provide customer service for Spanish and English end-users through multitasking over the phone and using computer
Handle Spanish and English Inquires along with trouble-shooting products
Being able to identify and resolve Computer and/or OS related issues along with network troubleshooting, along with installing most software applications
Being able to troubleshoot household electronics from TVs, Gaming Consoles, GPS, etc...
06/2009 – 11/2010 TELUS Intl. Phil. Taguig, PHIL.
Bilingual Customer Interactions Agent (English-Spanish)
Provide customer service for Spanish and English speaking end-users
Handle Spanish and English billing inquiries
Provide Account information by multitasking over the phone and using the computer/internet
06/2007– 02/2009 1ComputerPro Las Vegas, NV
Online Application Support
Utilize an on-line ticket system for support on Microsoft Suite
Provided application support with end-users
11/2005–05/2007 Outwest Operations Las Vegas, NV
District Sales Manager
Responsible for team development, communications, and product sales
Managed operations and administration including inventory, stocking and customer service
Implemented training course for new recruits speeding profitability.
EDUCATIONAL ATTAINMENT
Jack Daily Elementary School Las Vegas, NV
William Orr Middle School Las Vegas, NV
Desert Pines High School Las Vegas, NV
Reserve Officer’s Training Corps (ROTC)
PERSONAL INFORMATION
Name : NOEL JAMES BUENAVENTURA
Nick Name : JAMES
Address : 7025 Wilson St. Bo. Pio Del Pilar Makati City
Tel. No. : (02) 403-6546 / (092*-***-****
E-Mail : ****************@*****.***
Date of Birth : Upon Request Only
Age : 27 years old
Religion : Roman Catholic
Civil Status : Single
Sex : Male
Height : 5 feet and 9 inches
Weight : 170 lbs.
* Personal Reference Upon Request Only
NOEL JAMES BUENAVENTURA
Applicant Signature
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