Customer Service Manager

Amber K. Robinson

*** ******* ******* **. #*** • Houston, TX 77090 832-***-****

*************@*****.***

OBJECTIVE

To secure a position that will afford me the opportunity for advancement while showcasing my leadership skills in a global evolving organization.

PROFESSIONAL EXPERIENCE

TRAINING ASSISTANT/AGENT

Expert Global Solutions (EGS) September 2014 - December 2015

Achieved a leading performance rating 9/12 months in 2015 for quality and attendance. Received 80 to 100 inbound calls daily, assisting pharmacist, pharmacy techs, physicians and their staff in processing member prescription claims.

Recruited by manager for CVS Back Office project. Coached and a developed a team of up to 20 newly hired team members in the Back Office processes and procedures, including quality and call center protocol.

Verified members account information to ensure that their billing and other information is being received in a timely manner. Worked closely with companies and individuals to assist with setting up their accounts for billing and insurance processing.

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BAKERY MANAGER/CLERK

The Fresh Market September 2013 - October 2014

Created the "Fresh Market" environment and ensure the success of the store and department through excellent customer service and a demonstrated passion for food.

Utilize math skills in baking products and providing requested food items to customers. work in a fast-paced environment with all levels of staff.

SALES TEAM MEMBER

Baby's R Us May 2012 - October 2014

Assists guests in finding products that match their needs. Heavily interact with guests on sales floor and at cash register. Assist in maintaining a well-stocked and neat store appearance. Act quickly to address guest concerns and provide resolutions. Maybe assigned to work in multiple departments to help guests and the store team to achieve daily goals.

ADMINISTRATIVE ASSISTANT

Compro Tax February 2012 - February 2012

Duties included filing, greeting customers, answering phones and any other tasks assigned by supervisor.

SALES TEAM MEMBER

Toys R Us December 2011 - December 2011

This was a seasonal position assisting company during holiday season. Duties performed included cashiering, greeting customer, stocking shelves and after-hours cleanup.

PROFESSIONAL DEVELOPMENT/TRAINING

Culinary Techniques

Currency Counting/Cash Deposit

Customer Service

Data Entry

Microsoft Excel, Word, PowerPoint

Facets

Silverscript Agent Portal

Valencia

PeopleSafe

MARx

Insurance Verifier

EDUCATION

The Art Institute of Houston

Baking & Pastry Associate of Applied Science April 2012-January 2015

Lamar University

General Studies August 2010-May 2011

Thurgood Marshall High School August 2006-May 2010

High School Diploma

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