Support Technical
Resume:
Lane Kolkata-700050,
W.B, India
*******.********@*****.***
Amitava Chatterjee
A responsible and challenging position that will allow me to explore my
capabilities, skills and sense of dedication towards my duties with a sole aim of
seeing the progress of the organization, also to pursue a good and rewarding
career in Challenging Technologies.
B.Sc. in I.T Name of University: Kuvempu University, Bangalore
Major: Information Technology.
Year of passing: 2010
Higher Secondary Name of Board: W.B.C.H.S.E.
Examination
Year of Passing: 2006
Secondary Name of Board: W.B.B.S.E.
Examination
Year of Passing: 2004GNIIT-(Diploma in
System Year of Passing: 2009
Engineering &
Networking)
A+ (Comptia Diploma in Name of Institution: NIIT LTD, Shyambaazar
PC Technician) Year of Passing: 2009
Cisco 2010: 640-802: CCNA (Cisco-Certified- Network-
Cisco ID: Associate)
CSCO11806757th Jan, 2011 – 30th June 2012: Job Responsibility:
A1DIGICOM Provide inbound technical support to
Customers via phone. Windows (XP, WIN-7,
“Remote Support Associate” Vista) & MAC OS Support, Antivirus & Anti-
Malware Support, Email Support, Printer & Fax
support, Wireless Internet support, Web
Support, Wireless Internet support, Web
browser support and other peripherals support.
16th July, 2012 – 7th Dec 2012: Job Responsibility:
LIMTEX INFOTECH Provide inbound technical support to
Customers via phone. Windows Operating
(IYOGI-Process)
System Support (XP, WIN-7, Vista & Win-
8), Email Support, Antivirus & Anti-
Malware Support, Registry fix, Optical
“Technical Specialist ”
Media (CD/DVD) support, Data storage
support, Webcam Support, Printer &
Fax Support, Wireless Internet support,
Web browser support and
other peripherals .08th JAN 2013 - 30th JUNE 2013: Job Responsibility:
A1DIGICOM Provide inbound technical support to
customers via phone. Windows (XP, WIN-7,
“Remote Support Specialist” Vista, WIN-8) & MAC OS Support, Email
Support, Printer & Fax Support, Wireless
Internet support, Web browser support, I-
Tunes Support and other peripherals
support.
17th JUL 2013 – 7th Aug 2014: Job Responsibility:
TERCERO SOFTTECH PVT
LTD Provide inbound technical support to
customers via phone. Windows Operating
“Solution Engineer”
System Support (XP, WIN-7, Vista & Win-
8) & MAC OS Support, Email Support,
Antivirus & Anti-Malware Support,
Registry fix, Optical Media (CD/DVD)
support, Data storage support,
Webcam Support, Printer & Fax
Support, Wireless Internet support, Various
Web browser support, various Email
Support, Wireless Internet support, I-Tunes
Support, I- Phone support, Outlook
Support, I-PAD & Mini I-PAD support.15th Dec 2014 – Present
Capgemini
“Consultant (P2)”
Job Responsibility:
IT Infrastructure Support.
Tools: ITSM, SMS.
Server: Citrix, File server.
Working with Ticketing tool
(ITSM/BMC Remedy), Citrix Server,
SMS Tool.
Responsible for providing different
types of package application support
over the phone using above mentioned
applications.
Responsible for creating daily report
along with SLA reporting.
Responsible for handling client
escalations.
Providing training to the new team
members. Date of Birth: 25th October, 1986.
Gender: Male
Nationality: Indian
Religion: Hindu
Cast: General
Marital Status: Married
Language Known: English (R-W-S), Hindi (S), Bengali (R-W-S)
Declaration >> I hereby declare that the above mentioned particulars
are true, complete & correct to the best of my knowledge & belief.
[ Amitava Chatterjee ]
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