Technical Support Software

GEORGE SPIESE

717-***-****

*********@*********.***

LinkedIn Profile: http://www.linkedin.com/pub/george-spiese/8/385/993

QUALIFICATIONS

Proficient with Network SMB, AFP, TCP/IP and AppleTalk protocols.

Adept at specifying, installing, configuring and supporting network peripherals, including switches, routers and hubs. Exceptional troubleshooting and analysis techniques.

Aggressively provides onsite and remote support for PC (Windows) and Apple iPad, iPhone (iOS), Macintosh hardware, software and various peripherals.

Competent with all prominent Windows and Macintosh software applications and Administrative Tools and Utilities such as: •Adobe CS3, CS4, CS5, CS6 •Quark •Font Management Software such as: •Extensis: Suitcase Fusion; Universal Type Server •Insider Software FontAgent •Extensis FontDoctor •Group Logic Extreme-ZIP •Netopia Timbuktu, NetOctopus •Jamf Software Casper Suite: Remote, Composer, Recon, Casper Imaging, MCX, Software Update, Inventory •Prosoft Engineering DataRescue • VmWare Fusion •Parallels •Roxio Toast •Encryption: Symantec; Sophos; Apple File vault •Backup Software: TOLIS Group BRU; EMC Retrospect; Qdea Synchronize Pro •Micromat TechTool Pro •Alsoft DiskWarrior •FileMaker •Marketcircle Daylite • Enfocus PDF Utilities • Soft Solutions 4-Sight Fax • Apple Remote Desktop •AppleScript •Shell Scripting •Microsoft Office up to 2011 • Quickeys •Ambrosia Software SnapzPro • FTP, VPN • Dartware InterMapper •Apple Software Restore •NetRestore •Allume StuffIt •AppleJack Utility •Apple Final Cut Pro •Apple After Effects •Windows Exchange Server and Entourage/iPhone and Blackberry integration •Acronis for imaging PC Hard Drives

Skilled at migrating to an Apple Macintosh OSX operating system and Net Install techniques.

Strong project management abilities.

Savvy at Electronic Prepress functions, Font Cleaning/Organization/Optimization and Digital Asset Management.

PC Imaging using Acronis

Proficient in setting up and supporting AV (Crestor), Video Conferencing, and Polycom Phone Systems.

Nine years of extensive experience as a Commercial Photographer.

CERTIFICATIONS & LICENSES

CompTIA A+ Certification

Apple Certified Technology Coordinator (ACTC)

Apple Certified Help Desk Specialist (ACHDS)

PROFESSIONAL EXPERIENCE

Technical Management

Apple Consultants Network, and all previous iterations of Apple Service Provider programs. September of 1992 Serviced all display Apple products in mass merchandisers and superstores.

As IT Manager for several Companies, provided a wide range of services that utilize current tools and procedures, which deliver increased productivity and reliability for the Printing, Publishing and Media industries.

Liaised with outside vendors and internal teams to ensure project completion deadlines are met within the Company’s budget.

Planned, organized, directed and controlled production for all educator Internet products.

Designed, formulated and administered all Apple Macintosh hardware and software for Electronic Prepress departments at The Mack Printing Company.

Wrote specifications for PC and Apple Macintosh hardware and software, collected proposals and finalized recommendations and purchases.

Installation/Configuration/Support

Supplied IT management for 75+ PC and Apple Macintosh desktops, servers, network, email, databases, switches and routers.

Specified, installed, configured and supported Apple Macintosh Xserve Hardware, XRAID, XSAN, desktops and PowerBooks, Displays, Operating Systems and Macintosh OSX server software.

Advise and support businesses utilizing PC and Apple Macintosh hardware and software.

Functioned as a corporate Apple Macintosh analyst for three divisions of a printing company.

As owner and Consultant provide support for various Macintosh clients including Time, Lifetime Television, Nexus Research Institute, Time, Lippincott & Margulies, Macy’s, Rodale Press, Marc Ecko Enterprises, American Kennel Club, Karlen Williams Graybill Advertising, Zerone, Sony, Chiat/Day Advertising.

Served as Corporate Apple Macintosh Prepress Analyst for 300+ Macintosh desktops.

1997 Specified, evaluated, purchased, configured and supported one of the first Fibre-Channel Arbitrated Loop network based servers.

Handled testing, technical support and quality control of educational software for Macintosh computers.

Administered all Macintosh support for various Graphics and Design Departments.

Furnished remote and onsite technical support for clients using Apple Macintosh hardware/software.

WORK HISTORY

3Ci/Sanofi Pasteur, Swiftwater, PA 8/13 – 11/13

IT Technician

Migrating large internal base of Computers to Microsoft OS7. Worked in a variety of campus settings including areas requiring tyvec suits and infectious control safety standards.

MACWIZARD LLC., New York, NY 1999 – 2-1-2014

Owner/Certified Apple Macintosh Consultant

Advise and support businesses utilizing Apple Macintosh hardware and software. Providing a wide range of services to utilize current tools and procedures that deliver increased productivity and reliability to the Printing, Publishing and Media Industries. Services include on-site or remote management of desktops, servers, routers and switches as well as JSS Servers (Casper Suite) creating software packages and deployment.

Client List

•Time

•Ziff Davis

•Lifetime Television

•Karlen Advertising

•Anderson Hopkins

•Quest Media

•Nexus Research Institute

•The Hauler

•ABS Resources

•Acquis Consulting Group

•Bowne & Company

•Cowtan & Tout

•Macy’s

•Earth2Mars

•Rodale Press

•GoCard

•Greenlake Capital

•Orthodox Union

•Quadriga Art

•Samara

•Studio Distribution

•Van Vilet & Trapp

•American Hospital of Paris Foundation

•Lippincott & Margulies

The Computer Merchant/CSC/Gufstream Aerospace, Savannah, GA 5/15/12 – 8/10/12

Macintosh System Engineer

Temporary position for Gulfstream Aerospace. Providided system level advice, recommendations, and traing to current support staff who are learning to support a growing user base of Mac desktops, laptops, iPads, and iPhones. Utilized Jamf Softwate Casper Suite of tools for OS Build configurations, Creating and deploying Software Packages and maintaining hardware and software Inventory, implementing MCX (Managed Preferences) in an extreme.y secure environment.

CAPGEMINI, Scranton, PA 7/26/10 – 4-30-12

Senior Technical Support Analyst

Provided 2nd and 3rd level desktop support to over 800 of The Princeton Review Wintel users world-wide. Performed password resets and other Active Directory functions. Maintained depot inventory services- building and deploying new and reconditioned computers to users. Met all SLA requirements.

G2 Branding & Design, New York, NY 8/13/07 – 12/8/08

IT Specialist

Provided Desktop Support to Graphic and Video Designers and artist. Included support for CS2, CS3, Microsoft Office 2004 & 2008 with Active Directory Integration. Administered Xserve, XRAID, and XSAN. Utilized Casper Suite of tools for maintaining OS Images, Creating Packages, Inventory, and software licensing compliance.

EDUCATION

MILLERSVILLE UNIVERSITY, Millersville, PA 1992

Bachelor of Science in Business Administration/Marketing

Non-Traditional student. Afforded Many Self-Study Opportunities. 3 time Dean’s List, GPA: 3.29

MEMBERSHIPS

APPLE CONSULTANTS NETWORK (ACN)

Premier Member 1999 (Inception) to 2007

APPLE SOLUTION EXPERTS (ASE)

Premier Member 1995 (Inception) to 1999 (Changed to ACN- above)

GOLD KEY SOCIETY

Recipient of two Scholastic Gold Awards for Photography. Photographs displayed in Smithsonian.

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