Customer Service Quality Assurance

Pilar Grijalva III

*** ***** ****, ******, ***** 78108

Mobile: 210-***-**** E-mail: ***********@*******.***

Objective

To obtain a challenging, stable, and full-time position where I can utilize my multiple years of aviation experience. I have excellent attention to detail skills and I am adamant about doing the task right the first time. I have been professionally trained in team leadership and I am a team leader. I am always eager to try new opportunities and be exposed to daily challenges.

Experience

Quality Control Inspector - Lobo Ventures d/b/a Precision Mold & Tool (PMT), Government Division, San Antonio, Texas

November 2014 - Present

nResponsible for ensuring the company is compliant to ISO 9001:2008 and AS9100

nPreform internal audits to the AS9100 standard as a certified AS9100 Auditor

nDaily communication with suppliers/vendors for, initial, periodic, and annual setup and inspection, verifying capabilities and certifications, ensuring quality output

nDaily use of Faro Arm, Faro Laser Scanner, and CMM to inspect aircraft parts with tight tolerances using Geometric Dimensioning and Tolerancing (GD&T) via MasterCam and PolyWorks software

nOne of only two Quality Assurance personnel employed at PMT; assistant to Quality Manager

nPrimary representative assigned to schedule Government Source Inspections (GSI) and present final product and first articles to Defense Contract Management Agency (DCMA) personnel for acceptance. 100% acceptance rate to-date

nInterpret Boeing, Lockheed, Rockwell, and military drawings and specifications to ensure accuracy in manufacturing product; complete full AS9102 reports on required dimensions, notes, flag notes, engineering change orders, and exception data

Quality Administrator - Chromalloy Material Solutions, San Antonio, Texas

April 2014 – November 2014

nResponsible for maintaining the Corrective And Preventative Action (CAPA) process, to include Process Failure Mode and Effects Analysis (PFMEA); used as a tool for improving internal processes and also for enforcing supplier compliance

nDevelopment of ISO processes to advance company from ASA-100 to ISO 9001: 2008/AS9120

nConduct internal audits to the ASA-100 standard

nMaintain approved vendor files to include: gathering annual questionnaires, certifications, conduct security checks on companies and personnel

nQuality assurance; ensuring all required documentation, processes followed, quality manual followed for purchase, sale, and distribution of aviation parts

Quality Assurance Inspector - JBRND, San Antonio, Texas

March 2013 – April 2014

nDaily use of CMM Romer, Laser Tracker, Faro Arm, & 3D White Light Scanner

nTrained in MasterCam, Verisurf, and GeoMagic software

nCertified as AS9100 Internal Auditor; AS9100 surveillance audits passed

nDaily completion of in-process and final inspections to R&D and customer drawings

nCertified to conduct special processes and testing of conversion coating aluminum alloys and citric passivation treatments for stainless steel parts (titrations)

Aerospace Propulsion Technician - United States Air Force March 2000 – May 2012

nEarned Community College of the Air Force Degree in Aviation Maintenance

nPreformed scheduled and unscheduled maintenance on $3.2 million dollar F100-PW-220/E/K engines in accordance with technical order procedures

nAssembled, disassembled, inspected, and tested aircraft engines and their components while maintaining a record of all maintenance performed

nSupervisor to subordinates; responsible for mentoring and training while still accomplishing required duties

Education

Bachelor of Business Administration Degree - January 2014

Jones International University (3.9 GPA)

Associates Degree in Aviation Maintenance Technology - May 2012

Community College of the Air Force

Skills

Military disciplined, troubleshooting skills, fast-paced, fast learner and hard worker. Organizational skills, analytical skills, customer service skills, presentation skills, and problem-solving skills. Management and leadership experience. Familiar with Six Sigma and LEAN. Experience with using and calibrating precision measurement devices. Experience using Microsoft Office programs (Excel, Power Point, Outlook, Word, etc.)

References available upon request.

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