Technical Support Engineering
Resume:
Larry W. Brown
**** ******* **** *****: 469-***-****
Rockwall, TX 75087 Email: ***********@*********.***
SKIILLS
Installation and Engineering experience with fiber optics (DWDM & ROADM), DACS, and BITS in a central office environment. Sales support experience with established ILEC, CLEC, and IXC networks. Experienced project manager with the expertise to resolve difficult issues. Excellent presentation skills from product overviews to complete technical courses.
PROFESSIONAL EXPERIENCE
AT&T (Stockton Telecom) Grand Prairie, Texas Feb. 2015 - Present
Level 4 Installer
Coordinate workload and prioritize based on scheduled dates.
Prioritize as needed to handle expedites and jeopardy situations in a timely manner.
Select and support and manage internal installers and external installation vendors.
Work with vendors to coordinate work schedules as necessary.
Work with AT&T to update and maintain standards as necessary.
Manage the construction process and workflow for continuous improvement; monitor internal
customer feedback and conduct internal review sessions to ensure consistent high quality.
Hewlett Packard Plano, Texas May 2012 – October 2014
Consultant - Transport Engineering
Provided Installation and Engineering consulting services for the replacement of the existing -48vDC Rectifier Plants
installed in HP’s Data Centers in Plano, Texas.
Provided a comprehensive Grounding Audit of their Transport Equipment grounding schemes. Identified
numerous problems that needed attention.
Coordinated the installation and turn-up of AT&T ALU 1830 PSSs at data centers in the United States
and Europe.
Frontier Communications (Tekmark) Allen, Texas Sept 2011 – May 2012
Circuit Provisioning
Responsibilities included provisioning various equipment types (DACS & FOTs) using remote logging and
provisioning to create/change/disconnect circuits as described by Frontier issued CLRs and MS (Metsolv).
Worked with Alcatel – Lucent 7750, 7450. Fujitsu ROADMs. Canoga Perkins optical NIDs.
Worked with Field personnel to upgrade Legacy DSL equipment to Adtran’s TA-5000 product.
Worked with NOC personnel to resolve issues as encountered with the Legacy upgrade.
Working knowledge of OSI Layers Ethernet, IP, & MPLS.
Familiar with Network protocols Ethernet, HLDC, PPP, MPLS, ATM and Frame Relay.
Fujitsu Consulting Dallas, Texas Sept 2007 – April 2011
Senior Consultant
Issued non-planned, short interval Transport projects utilizing Verion’s CCP+ (ICON).
Worked with other departments to resolve issues with requested designs.
Provided technical support to OSP personnel not familiar with latest product designs.
Trained new Engineers Provided detailed site engineering and installation services.
WhiteRock Networks Richardson, Texas Sept 2006 – Sept 2007
Field Service Engineer
Provided technical support for WhiteRock’s DWDM fiber transport products.
Provided detailed site engineering and installation services.
Provided installation audits. Made recommendations to customers.
Provided on-site technical training for WhiteRock’s DWDM products.
Developed DWDM training manuals.
Provided TAC support.
Complete Telecom Rockwall, Texas Dec 2005 – Sept 2006
Technical Consultant
Provided engineering services to Fujitsu Network Services (including their DWDM and ROADM products).
Provided fiber pre-qualification services.
Provided detailed engineering orders and test & turn-up services to Meriton Networks for their
ROADM product line.
Mahi Networks Hobbs, New Mexico Dec 2003 – Dec 2005
Engineering & Installation Consultant
Conducted site surveys prior to site engineering.
Performed installation services as required for their ROADM product.
Designed ROADM training manuals for installation procedures.
Performed fiber pre-qualification tests.
Performed software upgrades.
ADC Telecommunications Eden Prairie, Minnesota Jan 2001 – Dec 2003
Senior Project Systems Engineer
Provided product support for ADC’s fiber and DSL product lines.
Assisted customers with installation and trouble isolation issues.
Trained junior team members in central office installation procedures.
Provided on-site technical support.
Provided technical training at customer locations.
Maintained a high level of consumer satisfaction.
ADC Telecommunications Richardson, Texas Jan 1999 – Jan 2001
Senior System Engineer
Worked closely with product management, marketing, and sales to resolve issues
with the product lines I supported.
Provided on-site technical support with installation and trouble issues.
Installed evaluation equipment at customer labs.
Provided technical training at customer locations.
Trained junior team members in equipment installation procedures.
Assisted the corporate TAC during high call periods.
Provided Tier II TAC support.
GTE/Verizon San Angelo, Texas May 1992 – Jan 1999
Project Engineer
Developed network integration procedures for all new transmission related products.
Developed engineering procedures that allowed peripheral alarm report over the X.25
network.
Developed Engineering procedures that allowed testing of special services circuits.
Developed a DLC maintenance program that improved downtime caused by power related
failures.
As committee chair, saved the company over five million dollars by developing a program
that eliminated the need for multiple data links between base units and DLCs.
COMPUTER SKILLS
Windows 2000 – 2007, Windows XP, Publisher, Project, Power Point, Excel, Access, Verizon’s CCP+, and Visio
EDUCATION
1992 - Engineering Technology. GTE. Las Colinas, Texas
1999 - T1/E1 Delivery Certification. ADC. Richardson, Texas
1999 - ATM VP Ring/SONET Certification. ADC. Richardson, Texas
1999 - TCP/IP Certification. Hill and Associates. Richardson, Texas
1999 - SONET Certification. Hill and Associates. Richardson, Texas
2000 - ISO 9000 Lead Auditor. ADC. Richardson, Texas
2001 - Professional Selling Skills. ADC. Eden Prairie, Minnesota
2002 - Networking Technologies Certification. Hennepin County Junior College.
Minneapolis, Minnesota
2002 - CCNA. Hennepin County Junior College. Minneapolis, Minnesota
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