Office Adminitrator, Medical Records clerk, Patient Care coordinator

Valerie Perez

**** **** ******, *******, *** York 11378

Phone: 917-***-**** Email: *****.*********@*****.***

Education:

LaGuardia Community College

Anticipated Graduation Date: May 2016

Major: Business Management

William H. Maxwell CTE High School June 2008

Diploma

Major: Business Administration

Professional Knowledge:

Medical Terminology, Microsoft Word, Microsoft Access and PowerPoint, Microsoft Excel, Microsoft Outlook and NextGen.

Support:

Fluent in Spanish.

Professional Experience:

Health Plus Management, Brooklyn, NY 10/2014 – 09/2015

Medical Records Coordinator

Health Plus Management Overview: Health Plus Management Services provides practice management services to privately owned physiatrist practices. Over the course of their history, they have assisted numerous physiatrists in opening their own practice and subsequently provided such physicians with practice management services. By outsourcing the majority of the operational and business functions needed to run their practice, their clients are able to treat larger patient volumes on a daily basis, allowing them to generate significant revenue and operate profitable practices. Their combination of extensive healthcare experience, business acumen, long-term track record of opening and managing successful practices, and niche focus on working with physiatrists make them the ideal management services organization for physiatrists in, or seeking to enter, a private practice environment.

•Gather patient information by collecting demographic information from various sources.

•Interact with registration areas, physicians’ offices and testing facilities.

•Liaison between patients, Chief Marketing Officer and attorneys.

•Fulfilled email request in regards to patient medical records from external customers

•Assist with the supervision of staff in the absence of Office Manager.

•Assist Office Manager with coaching and training.

•Delivered medical records charts to areas as needed.

•Keep the physicians informed by communicating the availability of medical records.

•Maintain quality results by following company’s standards.

•Maintain continuity of work by documenting and communicating actions on each medical record request.

•Contribute to team effort by accomplishing related results as needed.

•Maintain patient confidence by keeping patient records information confidential.

•Liaison between physician and patients by coordinating the necessary care for them.

•Prepared charts ensuring that all necessary reports are included for patients visit.

Health Plus Management, Brooklyn, NY 09/2013– 10/2014

Front Desk Coordinator

•Handled telephone calls and correspondence for the physicians and staff members.

•Welcomed patients and visitor by greeting them in a professional manner.

•Optimized patient’s satisfaction, provider time and physical therapists time by scheduling appointments via telephone or in person.

•Kept patients appointment on schedule by notifying provider of patient’s arrival.

•Obtained patient physical therapy days to help ensure that patient is complying with physician’s orders.

•Maintained patient accounts by obtaining and recording patient’s personal information.

•Comforts patients by anticipating patient anxieties; answering patient’s questions; maintaining the reception area.

Game Stop, New York, NY 02/2013 – 09/2013

Manager

•Trained store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.

•Promoted sales by demonstrating merchandise and products to customers

•Prepared reports by collecting, analyzing, and summarizing information.

•Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

•Maintained quality service by establishing and enforcing organization standards.

•Contributed to team effort by accomplishing related results as needed.

•Helped customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions.

•Maintained a clean, friendly and safe environment.

Aerosoles 09/2008 – 12/2012

Manager

•Achieved financial objectives by preparing a monthly budget, scheduling expenditures and analyzing variances.

•Performed Customer Service activities including customer inquiries and complaints.

•Maintained store staff job results by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

•Maintained store staff by recruiting, selecting, orienting, and training employees.

•Followed company’s protocol and ensured that paperwork was processed and filed correctly

•Maintained a positive attitude and ensured that all customers were given one-hundred percent customer satisfaction.

•Educated employees on floor management.

•Ensured that employees were educated and informed on company communications.

•Maintained inventory by checking merchandise to determine inventory levels; anticipating customer demand.

•Successfully diffused volatile customer situations which prevented escalated issues from being sent to our corporate office.

References Furnished Upon Request

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