Business analyst
Resume:
Sushmita Singh **************@*****.***
OBJECTIVE
Seek a vibrant and motivated workplace to advance my career as techno-functional analyst in enterprise data architecture space to solve business problems.4+ years of experience in IT systems for multi-national firms assisting business to grow, integrate, migrate and sustain for constantly changing business needs.
Core Competencies
Business/System Analysis
Project Management
Business Intelligence
Product Support Business Development
Enterprise data Analysis
PROFESSIONAL SUMMARY
• • 4+ years’ experience as a Sr. Business Systems Analyst with an understanding of business process flows and business analysis.
• • Hands on knowledge of industry standard methodologies in Software Development Life Cycle (SDLC).
• • Proficiency in gathering, analyzing and documenting business requirements and developing Business Requirement Document.
• • Conducted Feasibility Studies and expertise in Document Generation, organizing interviews, workshops, and requirement elicitation sessions.
• • Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• • Proficient in UML, Agile, RUP, Rational Suite including Rational Rose, Requisite Pro.
• Extensive experience in RFP / RFQ as well as complete knowledge in ETL.
• • Extensive experience with process modeling using UML, flow charts, sequence, activity diagrams and Use Cases.
• • Extensive experience in conducting GAP Analysis, Functional Testing.
• • Proficient in customizing business practices, workflows, activities and deliverables.
• • Capable of forming and maintaining positive and productive team environments with integrative leadership skills and thinking abilities. Work experience with both on-shore and off-shore team members.
• • In depth knowledge of Stocks, bonds, derivatives like Futures, Forwards, Options and Swaps, Risk Management including Market Risk Management.
• • Analyzed risks such as Interest Rate Risk, Default Risk, Volatility Risk and other risks associated with securities.
• • Solid foundation in valuation of firms’ intrinsic value, equity analysis, stock-picking strategies, portfolio management and reporting.
• • Excellent communication and presentation skills. Experience working with business users, senior management and technical persons.
TECHNICAL SUMMARY
Languages: Java, C/C++, .Net, HTML/DHTML, HTTP, Java Script, XML. Operating Systems: Windows 2000, XP, Vista, 7, UNIX, Mac. Databases: MS SQL server, ORACLE. Microsoft Tools: MS Word, MS PowerPoint, MS Excel, MS Outlook. Requirements Management Tools: MS Visio.
EXPERIENCE DETAILS
Client: Matrix Tech Support LLC, VA March 2014 - Present
Project: Digital Marketing
Position: Business Analyst
Project Description: This company is one of the leading service provider in USA and CANADA in respect of Tech Support. The company enhanced its technologically advanced Internet billing system to complement its Internet services and products. The company enhanced its technologically advanced internet. As a BA, the role is to collaborate with cross-functional teams in global support and business units to create and support strategies. The project required creating designing, and formatting technical specification documentation including architecture diagrams, process flows, and other information or processes needed to describe required system changes for development.
Responsibilities:
Conducted Surveys and Brainstorming sessions for requirement gathering.
Used guidelines and artifacts of Agile to strategize the Implementation of Agile Process effort in different iterations and phases of the Software Development Life Cycle (SDLC).
Analyzed requirements and mapped the requirements to application.
Assess business operations and processes of assigned office or business unit to understand procedures, information flows and handoffs, decisions, communications pathways and the like. Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).
Participated in the design of BRD, FRD, Use Case diagrams, Activity diagrams, and ER diagrams.
Conducted JAD sessions for communicating with all the project managers and stakeholders. Created process workflows, functional specifications and project initiation artifacts. Used SQL to query the database and performed data analysis.
Client: Visa Inc., CA Nov 2011- Jan 2014
Project: End User Solutions
Position: Jr. Business Analyst
Project Description: End User Solutions (EUS) – EUS is comprised of two teams that are Business/ Impact Analysis and Change Management. The focus as a Business Analyst is to improve training, usability of the current and future technologies and champion change so that employees are able to dedicate more time to perfecting the products and/ or services that Visa provides. The project involves a great deal in partner management. As a BA, the role is to collaborate with cross-functional teams in global support and business units to create and support strategies. A heavy emphasize on maintaining and partnering with the vendors.
Responsibilities:
Manage the support mailbox responding to end user queries. Coordinates support with technical Conduct follow-ups on problems raised by end users through a ticket resolution process. Drive root-cause analysis of Problems, and shepherds their resolution. Identify common themes in reported production issues and improve processes.
Assess business operations and processes of assigned office or business unit to understand procedures, information flows and handoffs, decisions, communications pathways and the like. Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).
Create, design, and format technical specification documentation including architecture diagrams, process flows, and other information or processes needed to describe required system changes for development, QA, and other internal customers.
Develop queries, analyses, or reports from applications for operations or management staff of assigned business unit(s).
Provide guidance or technical supervision to less experienced staff performing similar functions. Providing end user support through data analysis and requirements gathering.
EDUCATION
Master’s Degree in Political Science.
Bachelor’s Degree in Political Science.
B.ED. Bachelors in Education
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