Customer Service Representative

Objective:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am a highly enthusiastic customer service professional with 10 years client interface experience. A Customer Service Representative; who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Qualifications:

ØHigh customer service standards

ØEmployee relations specialist

ØCall center management experience

ØDevoted to data integrity

ØTroubleshooting skills

ØStrong organizational skills

ØActive listening skills

ØCourteous demeanor

ØEnergetic work attitude

ØAdaptive team player

ØSharp problem solver

Work Experience:

ØJan -2014 to March 2015

Headstart of Greater Dallas; Position: Front desk receptionist/ Special Service Assistance.

Answering phones and helping supply the teachers with eveyday needs as in printing papers are getting supplies for the class. Also filing papers and setting meetings with the education specialist. Developed individual educational plans (IEP) designed to promote educational, physical and social development. Established and communicated clear objectives for all lessons, units and projects to both students and parents. Conducted small group and individual classroom activities with students based on differentiated learning needs.

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June 2009 - November 2010

Where Kidz Connect Academy

Toddler Teacher Assistance / Floater

I assist the head teacher in organizing activities for the children to learn. I also helped out with circle time. When its time to pick up the older children i assit in driving the bus to the school and back to the Academy.

Dec. -2010 to Aug. -2013

Aegis Call Center; Position: Customer Service Rep for Humana.

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.

ØAug.-2002 to Dec. -2010

Old Fashions Wendy’s Hamburger; Position Assistance Manager.

Trained staff on how to improve customer interactions. Successfully managed the activities of 25 team members in multiple locations. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Education:

David W. Carter High School

Graduated in 2002

Stephen F. Austin State University

2002-2004 college hours completed

References: upon request

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