Support Engineer
Resume:
Daniel Kang *
DANIEL KANG
**** ******** *** ******** ****, MD 21043 cell: 443-***-**** acs04d@r.postjobfree.com PROFESSIONAL SUMMARY
With over 16 years of experience extensively in healthcare, biomedical, and pharmaceutical industries, I have been a key resource in the technical stability, performance, process improvement, deployment of the systems, and project management. In addition, with my diverse experience in healthcare, biomedical, and pharmaceutical industries, my background encompasses of leadership success across multi-functional areas from project managements to strategic partnerships with vendors and clients. PROFESSIONAL EXPERIENCE
Miami Childrens Hospital, Miami, FL 2/2014 ~
Cerner Senior System Engineer (Consulting)
WebSphere & Cerner Mid-Tier System Engineer
Clinical Reporting XR Analyst
Environment: Cerner Millennium, AIX 6.1, SAN, Oracle 11g, Citrix, Wintel/Intel, IBM WebSphere 6.1/7.0/8.5 (ODR and WAS), MPages 5, CareMobile, iAware, iBus 5.2, PowerChart, SurgiNet, PharmNet, Clinical Reporting XR, RRD, BusinessObjects, MillenniumObjects, Praxify, VM, PowerInsight, Printers, Performance Analysis, System Upgrade & Go-Live Support, System Standardisation, Bedrock, CCL, HTML, JavaScript, CSS
Configure and manage IBM WebSphere 6.1/7.0/8.5 VM Servers (ODR and WAS) for MPages 5, CareMobile, iAware, Clinical Reporting, and Business Objects
Work with customers in the design, support and maintenance and deployment of applications as well as the information support processes
Monitor load tests, perform deploys, review logs, and various other tasks related to maintaining the middleware portfolio
Support and troubleshoot various domain issues on a daily basis involving Oracle databases, WebSphere MQ, WebSphere Servers, Citrix, AIX, Business Objects
Support various Go-Live issues and daily domain and build and design activities
Document WebSphere and Mid-Tier system configurations, issues, and resolutions for the management and transfer knowledge to analysts
Support and manage Cerner domains including PI (PowerInsight) Domain
Support, troubleshoot, and manage front-end and backend printings
Request enhancements to Cerner for outstanding issues
Build, configure, and support Clinical Reporting XR Toronto East General Hospital, Ontario, Canada
Cerner Senior System Engineer 12/2013 ~ 2/2014
Cerner Activation Consultant (Consulting)
Daniel Kang 2
Environment: Cerner Millennium, AIX 6.1, SAN, Oracle 10g, Hardware Migration, SW Upgrade, and Cerner Migration, VIO, RRD, BedRock, Chart Request Maintenance, Optimization, MDI, CCL, System Upgrade & Go-Live Support
Support database and Cerner code upgrades, and review systems for upgrades
AIX upgrade 5.3 to 6.1 and MQ Upgrade 5.3 to 7.0.1.2
Cerner Migration 2007.19 to New Hardware
Troubleshoot VIO issues and support
Supported RRD, BedRock, Chart Request Maintenance
Support developing and troubleshooting complex CCL and reports and KSH scripts per end user requirements
Install, configure, and troubleshoot Lecia Cassette and Slide labelers and printing issues
Configure and troubleshoot Cerner backend printing services and issues Adventist HealthCare System, Rockville, MD 5/2013 ~ 12/2013 Cerner Senior System Engineer/Administrator (Consulting) Cerner Technical System Architect
Capacity Planning and Performance Analyst
Environment: Cerner Millennium, MDI, AIX 6.1, SAN, Oracle 11g, Citrix, Wintel/Intel, Network, P2 Sentinel, CAMM, Performance Analysis, Capacity Analysis, Optimization, Backup, RRD, BedRock, Chart Request Maintenance, CCL, OMS/AMS Conversion
Support technical requirements for application and infrastructure implementation, and optimizing clinical IT systems
Responsible for the assessment and implementation of the supporting hospital technology
Provide 7x24 support of a highly complex technical environment in support of complex and critical applications and Oracle database backup configurations
Review system and application performance, and support and develops action plans to resolve issues on IBM AIX P-series HA clusters, Oracle DBs and RAC clustering, MS Windows servers and Citrix, and other peripheral systems
Develop clinical application and infrastructure requirements specific to client needs
Help and install P2 Sentinel and CAMM upgrade projects
Review LON compliance reports and make corrections and enhancements
Install, configure, troubleshoot, and support Medical Device Interfaces (MDI)
Ensure ample capacity across all computing environments, including servers, network, storage, applications, and data center
Collect and maintain capacity metrics, ensuring data collection across required environments, create and present management reports
Work with application teams to forecast future needs to identify future capacity requirements, performing capacity analysis on current vs. projected resource requirements
Aldara Medical Center, Riyadh, Kingdom of Saudi Arabia 4/2013 ~ 5/2013 Cerner Technical System Architect (Consulting)
Environment: Cerner Millennium, System Architecture and Design, 60-Day Bridge Project, Steering Committee, Middle East Cerner Implementation Project Daniel Kang 3
Analysis user requirements, and provide high level design documentation
Process analysis and system analysis of Aldara Medical Center and King Faisal Specialist Hospital & Research Center
Participate in kick-off and Steering Committee meetings and provide recommandations
Provide support in long term planning for the development of implementation strategies
Produce detailed requirements from high level requirements Pfizer Corporation, Groton, CT 10/2012 ~ 4/2013
Senior Solution Architect (Consulting)
Cerner Senior System Engineer & AIX/Database/SAN Administrator DSRD Principal Scientist
Environment: Cerner Millennium PathNet (LIS), Discern Explorer, Explorer Menu, Discern Analytics, Accession Result Entry, Bedrock, Chart Server, Org Tool, Pending Inquiry, Order Result Viewer, Department Order Entry, Batch Result Entry, OpenView, OpsJobs, Alias Pool Builder, PM Launch, MDI, AIX 6.1, SAN, Oracle 10g, Citrix, Wintel/Intel, Network, Interface Device, System Backup, Optimization, STAGO, ADVIA, Sysmex, CellaVision, Lynx, Drug Safety R&D, GLP, SOP, Panther, EMC NetWorker, HP OpenView ServiceCenter, CCL, Domain Refresh & Replicate
Evaluate, architect and design technical solutions for IT infrastructure for Cerner systems and Clinical Pathology Lab
Responsible for ongoing enhancements to the current functionality of Cerner Millennium Pathnet applications, and provide application support and maintenance for Pathnet LIS
Serve as primary contact for application design regarding new requirements
Provide support for testing and conversion activities, on-call, database support, performance tuning, and technology upgrades on Oracle 10g
Manage and troubleshoot issues related to database performance, query performance, space management, and other technical issues
Provide overall support and maintenance of operating systems and network connectivity for AIX systems, Cerner's database, and SAN storage
Monitor system performance on a daily basis to ensure adequate response times for production applications.
Install, configure, troubleshoot, and support Medical Device Interfaces (MDI)
Establishes and documents procedures to ensure data integrity including system fail-over and backup/recovery, and perform disaster recovery exercises at SunGard
Coordinate hardware repairs with appropriate vendors on supported platforms
Use advanced knowledge of business processes and clinical/non-clinical systems, including Cerner Millennium Pathnet General Laboratory, to proactively deliver effective technology support and solutions
Lead troubleshooting, maintenance, validation, change control, disaster recovery, and contingency planning activities for Drug Safety R&D (DSRD) systems
Perform relevant responsibilities in compliance with applicable local and/or global regulatory standards (e.g. OECD or FDA GLP/GCP regulations) James A. Haley Veterans' Hospital of U.S. Department of Veterans Affairs, Tampa, FL Daniel Kang 4
Site Implementation Manager 6/2012 ~ 10/2012
Lead Cerner Consultant (Consulting)
Environment: Cerner Millennium PathNet, Fileman, VistA, Computerized Patient Record System (CPRS), LEDI (Laboratory Electronic Data Interchange) IV, M Programming Language, Rational Suite, ClearQuest, MS Project, HPUX, SAN, Oracle, Citrix, Wintel/Intel, Network, Medical Interface Device, Project Support, Capacity Planning, Domain Strategy, System Standardisation
Manage and support LSRP (Lab System Reengineering Project), clinical system cutover, go-live, post-go-live issues and resolutions
Implement Cerner Millennium Pathnet, VISTA, LEDI, and CPRS Systems
Schedule and lead implementation meetings and maintain meeting documentation and action items
Prepare and deliver monthly progress reports outlining deliverables
Complete implementation plan using Microsoft Project Schedule including all deliverables and milestones
Manage the schedule and performance and coordinate the execution of activities required to meet the deliverables and milestones
Manage issues that are identified during the implementation and submit issues using change requests, and communicate with all stakeholders involved
Manage client expectations and facilitate problem resolution
Coordinate work with functional area leaders and monitor and report on project status and issues, and assign tasks to staff and supervise work Kaiser Permanente, Pasadena, CA 6/2011 ~6/2012
Cerner Project Coordinator & Senior Consultant (Consulting) Cerner Infrastructure Architect/Specialist
Environment: Cerner Millennium PathNet (LIS), CoPath Plus, AIX 6.1, SAN, Oracle 10g/11g, Citrix, Wintel/Intel, Network, Interface Device, System Backup, Disaster Recovery, Major End- User Computing Device, Project Support, Capacity Planning & Management, Domain Strategy, System Upgrade, Cerner Code Upgrade, Cloud Computing, System Standardisation
Create, maintain, disseminate, and validate technology guidelines and standards for all projects across regions
Perform and lead infrastructure installation, build activities, technical assessment and readiness analysis and review
Work closely with RIAB team and it infrastructure project management to lead the development and maintenance of technology standards
Manage, disseminate, and validate technical architecture artifacts and components
Conduct Cerner Millennium solution design reviews and domain strategies
Coordinate domain build activities, OS, system, and code upgrades across regions
Analyze and perform system capacity and planning to meet the business requirements
Review and validate processes for application integration and projects
Work with others to create vision for technology improvement and provide technology management and oversight in the areas of system integration and capacity planning Daniel Kang 5
Work with infrastructure management group to coordinate and facilitate the efforts of all infrastructure-related activities
Provide Cerner technology visibility and roadmaps to RIAB Management Northern Arizona Healthcare, Flagstaff, AZ 4/2010 ~ 6/2011 Senior System Integration Specialist & Architect (Consulting) Senior Cerner System Engineer
Environment: Cerner Millennium AIX, Cerner Domain Management, HACMP, AIX 6.1, SAN Storage, Oracle 10g/11g, Project Support, System Upgrade, Oracle RAC, 2010.02 Code Upgrade, Capacity Planning, iBus, BMDI, Optimization, CCL, Domain Refresh & Replicate
Support 2010.02 code upgrade, SP installs, Oracle RAC, and CPOE implementation
Review system and application performance, and develops action plans to resolve issues on IBM AIX P-series HA clusters, Oracle DBs and RAC clustering, MS Windows servers and Citrix, and other peripheral systems
Plan and support technical downtimes for productions and non-productions
Define and execute a multi-facility domain strategy
Assists the testing manager in developing executable plans
Plan and execute domain refresh/replicate and capacity planning initiative
Participate in post go-live support and support performance tuning
Develop Cerner Millennium system design and solution architectures
Perform and recommend technical assessment and analysis and LON review
Assess and recommend software and hardware acquisitions
Conduct Cerner Millennium solution design reviews and domain strategies
Support iBus, BMDI, and Olympus implementation
University of Maryland Medical System, Baltimore, MD 8/2003 ~ 4/2010 Senior IBM AIX Administrator & IBM SAN Storage Administrator Senior Cerner System Engineer
Cerner Database Administrator
Environment: Cerner Millennium AIX, Oracle 9i/10g/11g, Cerner Domain Management, Domain Refresh & Replicate, HACMP, AIX 5.3/6.1, LPAR, TSM, HMC, IBM/EMC SAN Storage, Olympus, BMC Patrol, Panther, WinRunner, Data Warehouse, Capacity Planning, McKesson STAR, Optimization, FSI, OpsJobs, OpenView, CCL, MDI, MQ, Lawson, and EPIC
Manage, install, configure, and support IBM p-Series, LPARs, and HMC
Manage, install, configure, upgrade, and support Cerner AIX systems and HACMP
Manage and support TSM backup and sysback
Support Cerner project implementation & go-live
Support and perform domain activities, replication, refresh, and mass move
Manage and support MQ and middleware components
Support and troubleshoot Cerner Millennium database and upgrade
Support, configure, and administer IBM SAN Storage
Manage and support McKesson STAR systems
Review LON compliance reports and make corrections and enhancements
Plan and support production downtimes and upgrades Daniel Kang 6
Plan and execute data warehouse and data sharing and capacity planning
Support disaster recovery and redundant system plan and implementation
Manage Olympus, BMC Patrol, Panther, and WinRunner application & scripts
Support Lawson and EPIC AIX systems and activities Southwest General Health Center, Middleburg Heights, OH 7/2001 ~ 8/2003 Cerner Senior Systems Analyst
Environment: Cerner Millennium OpenVMS, Cerner Millennium CCL, Cerner Domain Management, FSI, OpsJobs, ColdFusion 5.0/MX/7, SQL Server 2000, Crystal Reports, OnBase, Web-based Application Development, RHO Conversion, HTML, JavaScript, CSS
Support Cerner Millennium OpenVMS Healthcare System
Plan upgrades and enhancements and support domain activities
Develop CCL Reports and Crystal Reports
Develop Incident Tracking Systems and remote support from 2003 to 2008
Medication Incident Tracking System
Adverse Drug Reaction Incident Tracking System
Falls Incident Tracking System
Skin Alteration Incident Tracking System
Treatment And Test Error Tracking System
Laboratory Unacceptable Specimen Quality Improvement System
Various (40 +) Healthcare Systems Developments
Develop and manage SQL Server 2000 databases
Support and manage OnBase Document Imaging System
Manage system monitoring tools
Manage hardware and software vendors
Diabetes Animal Studies Division of Clinical and Molecular Endocrinology at Case Western Reserve University, Cleveland, OH 2001 ~ 2002 Project Lead/Database Developer
Environment: Data Warehouse, Statistical Analysis with Access & Excel
Define data flow and requirements
Develop Diabetes Animal Database
Perform statistical analyses for clinical trials Biomedical Information Technologies of School of Medicine at Case Western Reserve University, Cleveland, OH 2001 ~ 2001
System Analyst/Programmer
Environment: Data Warehouse, Statistical Analysis with Access & Excel
Define data flow and requirements and develop Diabetes Study Database
Perform statistical analyses for clinical trials
Verify data integrity and outputs of clinical statistics Division of Clinical and Molecular Endocrinology at Case Western Reserve University, Daniel Kang 7
Cleveland, OH 2000 ~ 2001
Project Lead/Database Developer
Environment: Data Warehouse, Statistical Analysis with Access & Excel
Define data flow and requirements and develop Diabetes Patient Database
Perform statistical analyses for clinical trials
Verify data integrity and outputs of clinical statistics
Support and maintain system and user activities
John Carey Special Immunology Unit at University Hospitals of Cleveland and Case Western Reserve University, Cleveland, OH 2000 ~ 2001 Database Developer
Environment: Data Warehouse, Statistical Analysis with Access & Excel
Define data flow and requirements and develop HIV Positive Patient Database
Perform statistical analyses for clinical trials EDUCATION
Johns Hopkins University, Baltimore, MD
Master of Science in Bioinformatics: November 2005 Case Western Reserve University, Cleveland, OH
Master of Science in Management Information Systems: May 2001 Baylor University, Waco, TX
Bachelor of Business Administration: May 2000
Major in Computer Information Systems, Accounting, & International Business HONORS and AWARDS
2012 Individual Performance Award
Pfizer Corporation, Groton, CT, November 2012
2004 Outstanding Performance Award
University of Maryland Medical Center, Baltimore, MD, May 2004 2002 Oak Leaf Excellent Associate Award
Southwest General Health Center, Middleburg Heights, OH: Published by Cleveland Sun Times, December 26, 2002 Medication Safety Improvement by Medication Incident Tracking System Southwest General Health Center, Middleburg Heights, OH: Published by Cleveland Sun Times, December 19, 2002 2002 Oak Leaf Excellent Associate Award
Southwest General Health Center Associate Newsletter, Winter 2002
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